Business and Client Relationship Manager

3 weeks ago

Edmonton, Canada Empire Drywall Ltd Full time

_**The role**_
We have an exciting opportunity for a **Business and Client Relationship Manager **to join Empire Drywall Ltd, in Edmonton, AB. The Business and Client Relationship Manager plays a critical role in fostering positive relationships between Empire Drywall and its clients, ensuring client satisfaction, and driving business growth. This position involves managing and developing client accounts, understanding their needs, and collaborating with internal teams to deliver exceptional products or services. The Business and Client Relationship Manager is responsible for both maintaining existing client relationships and identifying opportunities to expand external business.
- **The company**_

Empire Drywall, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as they have been doing already for over 54 years. With operations in Edmonton and Calgary servicing residential needs.

Their team is dedicated to being an industry leader and to building long lasting relationships with customers and their people. They seek to deliver exceptional service, on time and of the highest quality to all of their customers.
- **Job Overview**_
- Build and maintain strong, long-lasting relationships with clients. Regularly assess client satisfaction and proactively identify areas for improvement.
- Act as the main point of contact for clients and address their concerns or inquiries promptly. Keep clients informed of project timelines, updates, and any relevant information.
- Identify and pursue opportunities to expand the client portfolio, including expansion of drywall to paint & spray foam by conducting market research to identify trends, competition, and potential business opportunities.
- Conduct needs assessments to determine the most effective products or services for the client. Collaborate with internal teams to develop and deliver tailored solutions that meet client needs.
- Negotiate contracts, terms, and agreements with clients to ensure mutually beneficial partnerships. Monitor and manage client accounts, ensuring timely invoicing and payment.
- Collaborate with cross-functional teams, including sales, marketing, product development, and customer support, to ensure seamless service delivery. Provide feedback from clients to internal teams to drive continuous improvement.
- Create compelling proposals and presentations to showcase the company's products or services.
- Actively participating in industry events, conferences, and networking to expand the company's reach and build connections, including an active involvement in the Canadian Home Builder’s Association (CHBA).

**Salary**: $70,000.00-$80,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- B2B sales: 5 years (required)
- New Home Construction: 5 years (preferred)

**Language**:

- English (preferred)

Licence/Certification:

- Driving License access to reliable vehicle (required)

Work Location: On the road

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