Client Relationship Specialist

6 months ago

Edmonton, Canada Otis Canada Inc Full time

Otis Elevator Company is searching for a highly motivated Client Relationship Specialist responsible for account management for all customers within the assigned geography.

**Essential Responsibilities**
- Prospect, build, and maintain customer relationships, achieve or exceed sales objectives, and serve as technical sales consultant to customers in the assigned territory
- Responsible for improving customer satisfaction
- Retain and renew current maintenance agreements
- Improve the top line sales and profitability of assigned territory
- Manage and nurture account relationships to drive renewals and identify repair opportunity
- Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts
- Assist with customer concern resolution along with Operations, including Service PM and Supervisor
- Partner with branch repair sales and business development sales team to repair and business development opportunities.
- Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message
- Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results

**Education / Certifications**
- Bachelor’s degree required

**Basic Qualifications**
- Ability to work in a highly team-oriented and dynamic environment
- Need to be self-motivated and able to manage many simultaneous projects and responsibilities
- Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills

**Preferred Qualifications**
- Sales experience preferred

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career

Pay: $60,000.00-$65,000.00 per year

Ability to Relocate:

- Edmonton, AB T5S 0K3: Relocate before starting work (required)

Work Location: In person

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