Account Manager Ll

21 hours ago

Mississauga, Canada Contract Pharmaceuticals Full time

**WHO WE ARE**:
At CPL, we are passionate about pharmaceutical product development and contract manufacturing. Our aim is to be the top choice CDMO in the non-sterile liquid and semi-solid pharmaceutical products domain, and ultimately bring benefits to the customers using our manufactured products.

For more than 30 years CPL has partnered with the world’s leading pharmaceutical companies to provide full-service product development and manufacturing, singularly focused on innovation and efficiency.

We recognize our employees are our number one asset and support their career growth. We also offer a benefits program which includes Health/Dental and Vision care, deferred profit-sharing plan, paid time off, employee’s assistance program, work/life balance, employee recognition program, on-site parking, discounted gym membership and wellness program.

**PURPOSE OF THE POSITION**:
To ensure that CPL customers' requirements are satisfied in a timely, accurate and professional manner.

**SPECIFIC RESONSBILITIES**:

- Responsible for working in compliance with established safe work practices and procedures; properly uses personal protection and safety equipment as required by CPL; reports any injury or illness immediately and notifies CPL of any hazards, unsafe acts or conditions in the workplace.
- Interact with designated customers regarding inquiries, status of orders, obtaining information impacting on orders/products.
- Coordinates information flow from customers and internal departments/individuals to ensure that timely responses are communicated effectively and accurately.
- Develop and foster relationships with key customer contacts to ensure CPL is considered a preferred partner in the present and future.
- Collaborate with various departments (e.g. Operations, QC, Planning/Scheduling to gather information impacting on production and product deliveries to customers.
- Communicate to appropriate departments and individuals, requirements and timelines that must be met to ensure the integrity of each of the schedules.
- Maintain accurate sales order data (especially the delivery/promise date) within SAP/Data-3.
- Support/manage packaging component changes, both physical and artwork, to ensure that implementation meets expectations in terms of time and cost.
- Trace and expedite non-standard orders (e.g. product launches) through the process to ensure all requirements are in place on time.
- Monitoring the status of orders leading up to production and expediting where necessary.
- Obtain information regarding specific requirements for the work orders and facilitate timely creation or revision of work orders to coincide with manufacturing and packaging schedules.
- Evaluate customer purchase orders and forecasts and initiate activities including resolution of slow moving and obsolete materials as appropriate.
- Coordinate quotation process for all current customer required activities (e.g. stability programs, obsolete inventory or product changes).
- Contribute to achieve Lean Goals and continuous improvement. Collaborate with peers in commercial operations team to optimize efficiencies and effectiveness within the team.
- Other duties and tasks as assigned.

**QUALIFICATIONS**:

- Post secondary education in Business, Supply Chain or related field or equivalent three
- (3) years experience in the field required.
- Must have a working knowledge of account management and supply chain management.
- Excellent written and verbal English communication skills required.
- Professional and amiable disposition and communication style needed.
- Excellent follow through skills required.
- Presentation skills a plus.
- Demonstrated competencies in CPL's core values of Excellence, Rigor, Ownership, Integrity and Agility.
- Flexible with the ability to adapt, respond quickly and manage change in a fast paced environment.

**PHYSICAL DEMANDS/WORKING CONDITIONS**:

- Standard office environment.

We thank all applicants for their expression of interest; however, only those selected for an interview will be contacted. No phone calls or agencies please.

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