Service Desk Coordinator

5 months ago

Toronto, Canada Home and Community Care Support Services Full time

**Job Description**:
**_CARE AND BE CARED FOR - THIS IS YOUR HOME_**:
Are you an experienced Service Desk Coordinator seeking a rewarding career that cares for others, in an organization that cares for you? You’re looking in the right place.

As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.

What will you do?
- Receive requests from users concerning hardware/software problems and other relevant issues and log in ticketing system to troubleshoot and analyze
- Close service requests with detailed information of the resolution documented in the ticketing system
- Document work-arounds and solutions, and update the IT knowledgebase
- Setting up, configuring, client devices, user accounts, and printers, etc. Moving physical hardware and wiring as required.
- Liaises with all levels of IT support as required, determines solutions and appropriate responses
- Escalates requests to higher level support as required
- Responsible for determining the appropriate priorities for assigned project activities to support the business and overall project while dealing with multiple and often conflicting demands.
- Travels to other office sites of Home and Community Care Support Services Toronto Central including hospitals and external partners as required in order to provide technical support and response
- Internally, communicates with other employees in other divisions/departments throughout Home and Community Care Support Services to obtain, clarify and discuss information required in performing the duties of the job. Externally, this position will have contact with a range of stakeholders on behalf of the Business including external vendors and consultants.

What must you have?
- Program completion in a community college or technical college in a related discipline
- Minimum of one (1) year experience working in a Active Directory, support environment
- Ability to maintain confidentiality, recognize sensitivity and exercise good judgement, discretion and accountability in all aspects of the Service Desk Coordinator role when dealing with colleagues and management
- Ability work varying shifts and On Call
- Demonstrated ability to work independently and accurately in the presence of frequent interruptions

What would give you the edge?
- MCP, A+, ITIL certification an asset
- Valid Driver’s License with unrestricted access to a vehicle is preferred

What do we offer?

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

Who we are

**We are Home and Community Care Support Services, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**If you’re interested in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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