Welcome Desk Coordinator

2 months ago

Toronto, Canada George Brown College Full time

**CLOSING DATE**:November 8, 2024

**Land**_ _**Acknowledgement**
- George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other._

**Equity Statement**_ _**

**GBC Vision**
- To be _a college renowned for its inclusion, excellence, relevance, impact, and leadership._ _

**Position Summary**:
Based at St. James and Waterfront Campus, the Welcome Desk Coordinator ensures excellence in service delivery of the Counselling and Accessible Learning Services Welcome Desk and the smooth operation of the office at both campuses. The Coordinator also provides guidance and support to other Counselling and Accessible Learning Services Welcome Desks as needed, for example, providing leadership in new PT staff onboarding, improved protocol information sharing, and coordinating training opportunities for all Welcome Desk staff.

**Key Responsibilities**:

- Staffs front desk and leads front line activity, office operations, Counselling and Accessible Learning Services.
- Oversees day-to-day operations of the Counselling and Accessibility offices, including tracking and reporting on office coverage, staff absences, and participating in departmental meetings.
- Ensures front line staff delivers excellent customer service by mentoring welcome desk staff and assisting them in crisis or high traffic situations.
- Clarifies and keeps up to date booking procedures for all service types including Counsellors, Consultants, Learning Strategists, Adaptive Technologists and Managers.
- Facilitates resolution of complex student issues referred to welcome desk staff.
- Triage and crisis assessment and intervention with “high risk” situations according to departmental protocols.
- Monitors staff absences for Counselling and Welcome Desk and develops a plan to minimize impact on service delivery.
- Schedules and books rooms for manager meetings, team meetings and departmental events.
- Communicates with other stakeholders across the college to market services, solicit feedback, and resolve issues.
- Other duties as assigned.

**Educational and Experience Requirements**:

- Three-year degree/diploma or equivalent from a recognized post-secondary institution in Office Administration, Health Office Admin, Business, or equivalent experience/training.
- Mental Health First Aid, Suicide, AOP, or related training.
- Minimum three (3) years experience in office management in a busy, social services environment serving a diverse population.
- Customer service experience using a scheduling database.
- Knowledge of ASL an asset.

**Skills and Attributes:
- Demonstrated initiative and ability to work independently with mínimal supervision.
- Strong time and project management, planning, and organizational skills; ability to complete tasks and meet deadlines, while working with competing priorities and interruptions.
- Discretion, sound judgement and a commitment to preserving strict confidentiality.
- Able to travel between campuses at least once a week.
- Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the College’s priorities on diversity and equity.

**Interview process may consist of a practical skills component.**

**Notes**:

- The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

**About Us**:
George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA’s top employers.

**Why work here?**

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

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