Customer Service Agent

2 weeks ago


Woodbridge, Canada FMF Hardware Solutions Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
- Education: Secondary (high) school graduation certificate
- Experience: 2 years to less than 3 years
- or equivalent experience
**Work setting**:

- Urban area
- Business sector
- Retail/wholesale establishment/distribution centre
- Business
**Tasks**:

- Access and process information
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Arrange for billing for services
- Arrange for refunds and credits
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Perform general office duties
- Receive and log complaints
- Receive payments
- Sell merchandise
- Order merchandise
- Order picking
- Clean and maintain office, supply area or warehouse
**Computer and technology knowledge**:

- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
**Security and safety**:

- Driver's validity licence check
**Transportation/travel information**:

- Own transportation
- Own vehicle
- Valid driver's licence
- Willing to travel
**Work conditions and physical capabilities**:

- Attention to detail
- Bending, crouching, kneeling
- Fast-paced environment
- Handling heavy loads
- Repetitive tasks
- Walking
- Work under pressure
**Personal suitability**:

- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
**Screening questions**:

- Are you currently a student?
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
- What is the highest level of study you have completed?
**Financial benefits**:

- Bonus
**Long term benefits**:

- Other benefits
**Other benefits**:

- Free parking available
- Parking available


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