Customer Service Agent

2 weeks ago


Woodbridge, Ontario, Canada FMF Hardware Solutions Inc. Full time

Work Term:
Permanent

  • Work Language: English
  • Hours: 40 hours per week
  • Education: Secondary (high) school graduation certificate
  • Experience: 2 years to less than 3 years
- or equivalent experience

Work setting:

  • Urban area
  • Business sector
  • Retail/wholesale establishment/distribution centre
  • Business

Tasks:

  • Access and process information
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Perform general office duties
  • Receive and log complaints
  • Receive payments
  • Sell merchandise
  • Order merchandise
  • Order picking
  • Clean and maintain office, supply area or warehouse

Computer and technology knowledge:

  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word

Security and safety:

  • Driver's validity licence check

Transportation/travel information:

  • Own transportation
  • Own vehicle
  • Valid driver's licence
  • Willing to travel

Work conditions and physical capabilities:

  • Attention to detail
  • Bending, crouching, kneeling
  • Fastpaced environment
  • Handling heavy loads
  • Repetitive tasks
  • Walking
  • Work under pressure

Personal suitability:

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement

Screening questions:

  • Are you currently a student?
  • Are you currently legally able to work in Canada?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Financial benefits:

  • Bonus

Long term benefits:

  • Other benefits

Other benefits:

  • Free parking available
  • Parking available


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