Process Support Analyst

2 months ago


Winnipeg, Canada Manitoba Hydro International Ltd Full time

**Your Role**

Under the direction of the Software Development and Maintenance Section Head, the incumbent is involved primarily in the support, testing and documentation of the Power System Technology Centre’s (PTC) software products including user-driven development proposals, quality assurance and control, departmental process documentation, and maintenance of product manuals.

**Principal Duties**
- Assist with the triaging of support queries, based on the status of customer maintenance contracts.
- Participate in the organization, maintenance and development of all section-related help and process documentation, including product manual sets, new feature topics, and section quality control/assurance process documents.
- Continuously consult with both clients and system developers to investigate, analyze, and advance solutions for product issues. Generate product bug tickets and development proposals, based on user feedback, as per departmental processes.
- Execute quality assurance activities, simulating actual usage of software, including coordinating, and participating in testing brand new features, as well as new enhancements to existing products.
- Assist with customer training courses when necessary.
- Consult with clients and system developers to investigate, analyze, and develop solutions for problems and enhancements.
- Document testing strategy and prepare detailed test case scenarios. Perform or assist in execution of testing activities simulating actual online and batch usage of software.
- Lead, train and mentor other members and provide standard process documentation.
- “Principal Duties are intended to be an accurate reflection of the main duties essential for this position. They are not designed to be an exhaustive list of all duties, tasks, and responsibilities.”_

**About You**
- A two-year diploma in a related discipline (Computer or Engineering Technology, IT) from an institute of recognized standing plus a minimum of two years of directly related experience.
- A technical background in software development (including a familiarity with computer languages, such as C++, Fortran, JavaScript, HTML, CSS and Python), IT and/or the engineering industry, specifically power systems, is a definite asset.
- Experience with the PSCAD electromagnetic transients’ software is considered a solid advantage.
- Knowledge of the following software is also an asset: Microsoft SharePoint, Microsoft Outlook, and Salesforce (CRM).
- Proactive, self-motivated with a high degree of demonstrated planning and organizational skills.
- Creative ability in layout and design for digital, print and/or audio-visual materials.
- Excellent interpersonal and written communication skills to establish and maintain successful working relationships with staff at all levels as well as clients, in the performance of regular duties.
- Mature judgment, discretion, and ability to work harmoniously in a team setting.

**Your Career at MHI**
- International business experience including opportunities to communicate directly with diverse clients from all over the world.
- Task variety - no day is ever the same.
- Being given a high level of responsibility and autonomy for your own work.
- Competitive salaries.
- Nine-day work cycle which normally results in every other Monday off
- Hybrid work schedule, option to work remotely on Mondays and Wednesdays
- Flex time options
- Paid out vacation time and over time.
- Free parking.
- Enjoy working in a friendly and relaxed corporate culture.

**Job Types**: Full-time, Permanent

Pay: $61,202.96-$84,652.88 per year

**Benefits**:

- Flexible schedule
- On-site parking
- Work from home

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- related: 2 years (required)

**Location**:

- Winnipeg, MB R3P 1A3 (required)

Work Location: Hybrid remote in Winnipeg, MB R3P 1A3

Application deadline: 2024-10-04



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