Team Lead, Application Support Analyst

3 weeks ago


Winnipeg, Canada Bison Transport Full time

The **Team Lead (TL), Application Support Analyst (ASA)** position works closely with the business units to provide technical support on Bison’s software suite. The Team Lead is responsible for reviewing and understanding business processes to identify and solution breaks in process preventing continued operation in the software environment. As a member of Bison’s overall Systems group the Team Lead is committed to providing quality solutions, delivery of timely changes to, and complete support of, existing tools and processes.

**Specific Responsibilities include**:
Identification:

- Gain and support other Application Support Analysts (ASAs) in understanding current processes and documenting frequent problem solutions
- When a problem is beyond the scope of the team to resolve aid in connecting them to the right escalation resource to support its timely resolution
- Engaging the assessment process along with the ASAs to maintain focus and priority on work items to support their timely resolution

Service Management:

- Participates in and supports the team to provide superior service to business stake holders in their problem resolutions and service requests meeting and exceeding established business SLA’s
- Formulating actionable problem resolutions
- Documenting resolutions along with the actions needed for either end users or other support team members to achieve the same resolution outcomes
- Acting as a liaison between the customer and IT Department
- Leading a team of ASAs and the workload assigned to these individuals

People Management:

- Lead a team of ASAs and the workload assigned to these individuals
- Provide direction and support in day-to-day activities while ensuring that the employee’s needs are met in these regards
- The TL with the assistance of the supervisor/manager will provide performance management, coaching, and develop their team
- Assistance in selection and recruitment of new ASAs
- Responsible for onboarding of new team members
- Support departmental leaders in improvements to the CI department (Ex. SOPs, best practices, project templates, identification of departmental gaps, facilitating CI meetings)
- Includes the creation of training material and the facilitation of training sessions to support documented procedures and department initiatives

Report Writing & Analysis:

- Conducting data query and analysis from various business sources
- Understanding of analytics and reporting to support various business initiatives
- Validating requests and assisting in the maintenance of reports and dashboards

Customer Relationship Management:

- Facilitate communication with business requestors regarding updates on problems and requests, managing expectations on resolutions as necessary
- Managing relationships with requestors to maintain the department credibility with stakeholders

Other:

- Other duties as assigned
- Post-secondary education with a degree focused on an information technology discipline.
- Excellent analytical, problem-solving, and conceptual skills.
- Excellent written and oral communication skills.
- Excellent interpersonal skills.
- Demonstrated experience in gathering, working with and coordinating teams.
- Demonstrated facilitation skills.
- Excellent organizational skills.
- Understanding of the programming process..

**This job is classified under NOC Code**: 1 - 21222.

**Why Bison**:

- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams

**About Bison**:

- Celebrating over 50 years in Business
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.



  • Winnipeg, Canada Manitoba Blue Cross Full time

    Manitoba Blue Cross was born out of a desire to protect our fellow Manitobans during life’s most unexpected and sometimes challenging moments. This remains our driving force today, and fuels our ongoing commitment to providing superior health and wellness benefits that are delivered with compassion and excellence in service. As an independent and not for...


  • Winnipeg, Canada Turning Leaf Support Services Full time

    **ABOUT US** Turning Leaf is a non-profit, charitable organization that provides person-centered, crisis and treatment services to low and high-risk vulnerable and marginalized individuals living with mental illness and intellectual challenge in our community. Turning Leaf’s support is customized to every individual’s needs and risk level. We offer...


  • Winnipeg, Canada Johnston Group Full time

    **Johnston Group** provides employee benefit solutions to over 30,000 companies, ranging from one employee to thousands across various product lines, including Chambers of Commerce Group Insurance Plan, Canada’s #1 employee benefits plan for small businesses. JG is a platinum member of _Canada’s Best Managed Companies_ and was named one of _Manitoba’s...


  • Winnipeg, Canada AutoCanada Inc. Full time

    **Quality Assurance Team Lead** **Winnipeg Office** **Winnipeg, MB** Are you looking to drive your career forward? We are looking for a software quality assurance expert to build and lead a team of QA analysts and automation specialists focusing on regression and release testing. We want someone who is or wants to be a great leader, is highly organized,...


  • Winnipeg, Canada Shared Health Full time

    **Requisition ID**: 372103 **Position Number**: 20000458, 20000459 **Posting End Date**:Open Until Filled **City**: Winnipeg **Employer**: Shared Health **Site**:Shared Health - Digital Health Air Canada **Department / Unit**: Clinical Digital - Integration **Job Stream**: Non-Clinical **Union**: Non Union **Anticipated Start Date**:January 20,...


  • Winnipeg, Canada ITExpertUS Full time

    **1. Position Description (scope of work or brief narrative)**: Security Analyst will be Responsible for internal/external audit and information security assessments. we expect our Security Analyst to provide guidance and expertise regarding the security architecture for new initiatives. Our security analyst will Support, development, implementation of IT...


  • Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

    **What We Offer**: - Health and Dental - Employees and their families enjoy flexible benefits options covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program...

  • Team Lead

    3 weeks ago


    Winnipeg, Canada New Directions Full time

    New Directions is a social service agency offering a wide range of resources and services that foster people’s hopes and dreams in their communities. **Supported Independent Living (S.I.L) Work experience Team Lead **will be working hand in hand with ND Property Services (NDPS)** **a social enterprise of New Directions that provides lawncare and property...

  • IT Support Analyst

    4 weeks ago


    Winnipeg, Canada People Corporation Full time

    We are seeking a IT Support Analyst to join our team in Winnipeg, Manitoba. As IT Support Analyst, you will provide Tier I & II support in a multi-faceted role handling both frontline Service Desk support and customer service, along with Tier I & II end user equipment support, troubleshooting, maintenance, and repair. You will maintain adequate stock of...


  • Winnipeg, Canada Manitoba Hydro Full time

    **WORK MANAGEMENT APPLICATIONS LEAD** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work,...


  • Winnipeg, Canada Manitoba Hydro Full time

    **ASSET MANAGEMENT APPLICATIONS LEAD** **Winnipeg, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work,...

  • Field Support Analyst

    4 weeks ago


    Winnipeg, Canada MNP Full time

    What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about supporting our clients transform their organization. Make an impact with MNP Digital as a Field Support Analyst as part of our Managed Service Practice Area. The primary...


  • Winnipeg, Manitoba, Canada MNP Full time

    What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada's largest consulting organizations, we're so much more We're also serious about supporting our clients transform their organization.Make an impact with MNP Digital as a Field Support Analyst as part of our Managed Service Practice Area. The primary function...


  • Winnipeg, Canada MNP Full time

    What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we’re so much more! We’re also serious about supporting our clients transform their organization.Make an impact with MNP Digital as a Field Support Analyst as part of our Managed Service Practice Area. The primary...

  • Support Analyst I

    4 days ago


    Winnipeg, Canada Clear Concepts Full time

    We're looking for a **Support Analyst** **I* in**Winnipeg* to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for over 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout...

  • IT Support Analyst

    4 weeks ago


    Winnipeg, Canada Clear Concepts Full time

    We're looking for an **IT Support Analyst** to join our team. Clear Concepts is an IT award-winning company based in Winnipeg. We have been in business for 20 years, assessing, deploying, and maintaining technology for business and non-profit organizations in Healthcare, Education, Transportation, etc. not only in Winnipeg but throughout Western...


  • Winnipeg, Canada Richardson Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada's Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...


  • Winnipeg, Canada Richardson International Full time

    At Richardson International, being truly invested is at the heart of everything we do. For over 165 years, Richardson has been dedicated to Canadian agriculture. Recognized as a global leader in agriculture and food processing, Richardson is one of Canada’s Best Managed Companies with over 3,000 employees across Canada, the U.S., the U.K., and Europe. At...


  • Winnipeg, Canada Manitoba Hydro Full time

    **CONTRACT SUPPORT ANALYST** **WINNIPEG, MB** **_ Manitoba Hydro is consistently recognized as one of Manitoba's Top Employers!_** **_ Great Benefits_** - Competitive salary and benefits package. - Defined-benefit pension plan. - Nine-day work cycle which normally results in every other Monday off, providing for a balanced approach to work, family life -...


  • Winnipeg, Canada Canada Life Full time

    Job Description The Lead Reporting Analyst, Disability Solutions and Shared Services, will apply their strong technical skills and problem solving ability to provide reports, data and tools for business partners in Group Plan Member Services. You will use your expertise to collect, extract, manipulate and present data in both traditional and modern...