Edi Support Analyst

5 months ago

Winnipeg, Canada Bison Transport Full time

The **EDI Support Analyst (EA)** is a key contributor to the provision of technical systems support within the Continuous Improvement (CI) department. The EAs is responsible for trouble-shooting systems challenges experienced by Bison staff, fulfilling requests for data outputs in various forms, and configuring data interchange requirements between Bison and its partners. This includes gaining an understanding of current processes and systems and identifying potential solutions and communicating with business analysts and software developers. As a member of Bison’s overall Systems group the EA is committed to providing quality solutions through delivery of timely changes to, and complete support of, existing tools and processes.

**Specific Responsibilities include**:

- Manage integration projects with customers from project kick-off through go-live following the integration life cycle (capture customer requirements, define a solution, map integration, create development requirements, perform test scenarios, get approval from customer and production release).
- Monitor and support for existing EDI Partners.
- Ensuring customer requests details are logged, tracked, and resolved.
- Creation of data outputs.
- Data requests to support program changes and business improvement.
- Settings configuration and changes in our Transportation Management System and data tables.
- Support alignment with other data-related roles (Analytics, Internal Audit).
- Support of RPA (robotic process automation) outputs.
- Post-secondary education with a focus on any combination of Computer Science, Management Information Systems (MIS), Business Analysis or demonstrated experience. Other formal education will be considered for relevance.
- Excellent interpersonal skills and strong supportive team player.
- Technical and non-technical (user) troubleshooting skills with ability to diagnose and resolve problems efficiently and effectively.
- Ability to document standard operating procedures and best practice to support environment of continuous improvement.
- Reliable and highly motivated self-starter with the ability to work independently or as a part of a collaborative team.
- Flexibility to meet changing work needs and demands.
- Ability to learn new technical platforms quickly.

**Why Bison**:

- Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
- Dispersed work environments that promote a healthy work-life balance
- Meaningful and impactful work and projects with an essential service provider
- Join our engaging Wellness Program & extracurricular sports teams

**About Bison**:

- Celebrating over 50 years in Business
- Active in giving back through Corporate Social Responsibility and Charitable Giving
- Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.

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