L1 Desktop Support Specialist

1 week ago

Ottawa, Canada Intega IT Full time

**Job Description - L1 Desktop Support Specialist**

Intega IT is a boutique IT Support Company. We pride ourselves in the service and delivery that we have consistently brought to our partners in the Ottawa community over the past 20 years.

The role is an integral part of our Service Desk team providing remote technical support and guidance to awesome customers. Excellent customer service skills are a key requirement alone with diagnosis of end-user issues.

You love a challenge and thrive under pressure. Everyday is an opportunity to learn new technologies, impress our clients and improve your skills

**The Day-to-Day **
- You will be exposed to a wide range of problems and what you don't know, we will help you to learn.
- Excellent organizational skills are a must, along with a talent for deduction and logical thinking to identify solutions.
- Respond to phone calls and new incoming requests
- Your experience, willingness to learn, adapt and grow shines through in your communication both internally with our team and externally with our clients.
- You are constantly striving to improve and have a passion for technology and assisting others.

**What you bring **
- A minimum of a college diploma in IT or equivalent work experience
- Experience using a triaging or priority system to gauge client issues and impact
- Demonstrated experience with Microsoft desktop O/S, Active Directory, and Microsoft

Exchange 
- Standout communication skills
- Recognition of the importance to document the solutions you find and share that information with others
- Exceptional time management and organizational skills
- A positive “can do” attitude with an ability to creatively arrive at a solution
- An ability to put on your superhero cape and multi-task like a master

**Would be awesome if you had **
- A passion for technology and an ability to match issues and solutions
- Demonstrated experience with Office 365, Sharepoint, Skype for Business/ Microsoft Teams
- Linux experience - show us how amazing you really are
- An awareness of all our key IT services
- An understanding of support tools, techniques, and how technology is used to provide IT services
- Bilingualism (French and English) 

**Why should you work here?**
- Awesome, inclusive corporate culture
- Salary based on what you bring to the table
- Shared group benefits plan including an RRSP option
- Full on the job training and support
- Flexible schedule to fit your families needs

**Perfect fit **

If this sounds like your type of place and you can wow us with your spectacular skill set, we would love to hear from you

**Salary**: $18.54-$25.00 per hour

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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