Technical Support Specialist, Helpdesk

3 weeks ago

Ottawa ON, Canada Defence Construction Canada Full time

The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary

  • Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
  • Support the Systems Specialist with respect to firewalls, servers and network issues
  • Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
  • Ensure quality standards are met, in line with corporate expectations
Other
  • Perform research to remain aware of technological changes and recommend areas for improvement
  • Work on projects resulting from research or work on assigned projects
  • Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
  • Create ad hoc reports
  • Manage risk
  • Other duties as assigned
SKILLS
General and Specific Knowledge
  • Best practices, methods, trends and legislation in IT
  • Network administration and Microsoft programs
  • Project and risk management principles
Formal Education and/or Certification(s) and Experience
  • Minimum: college diploma in computer science and/or two years’ relevant experience, or the equivalent
Abilities
  • Use computer programs to develop documents and access databases
  • Write end-user instructions
  • Apply project and risk management techniques
DEVELOPMENT AND LEADERSHIP
  • Provide functional advice and guidance to employees
WORKING CONDITIONS
  • Typical office environment with occasional travel
Check out the benefits

Working with DCC offers excellent opportunities for growth – and entitles you to one of the job market’s best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.

Your package will include:
  • Public service pension
  • 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short- and long-term disability insurance
  • $400 Wellness Allowance (e.g., gym membership)
  • $1,500 for mental health services on top of regular $1,500 paramedical coverage
  • $750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
  • Telus Virtual Health Care
  • Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks
  • Hybrid workplace options including $400 allowance every two years to support work-from-home options
  • Enhanced inConfidence employee and family assistance program
  • Deluxe travel benefit plans
  • Comprehensive vacation and other paid leave plans
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