Technical Support Specialist, Helpdesk
3 weeks ago
KEY AND PERIODIC ACTIVITIES
The duties and responsibilities listed below are representative but not all-inclusive:
Primary
- Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
- Support the Systems Specialist with respect to firewalls, servers and network issues
- Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
- Ensure quality standards are met, in line with corporate expectations
- Perform research to remain aware of technological changes and recommend areas for improvement
- Work on projects resulting from research or work on assigned projects
- Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
- Create ad hoc reports
- Manage risk
- Other duties as assigned
General and Specific Knowledge
- Best practices, methods, trends and legislation in IT
- Network administration and Microsoft programs
- Project and risk management principles
- Minimum: college diploma in computer science and/or two years’ relevant experience, or the equivalent
- Use computer programs to develop documents and access databases
- Write end-user instructions
- Apply project and risk management techniques
- Provide functional advice and guidance to employees
- Typical office environment with occasional travel
Working with DCC offers excellent opportunities for growth – and entitles you to one of the job market’s best benefits packages. In your role as Technical Support Specialist, Helpdesk your package is valued at 25% to 30% of your salary.
Your package will include:
- Public service pension
- 100% employer-paid annual sick leave, health and dental premiums, and life, accidental death, and short- and long-term disability insurance
- $400 Wellness Allowance (e.g., gym membership)
- $1,500 for mental health services on top of regular $1,500 paramedical coverage
- $750 Health Care Spending Account (for some medical expenses that aren’t covered under provincial plans or our standard insurance plan)
- Telus Virtual Health Care
- Maternity and parental leave top-up plan to 93% of regular gross earnings for a maximum of 17 weeks
- Hybrid workplace options including $400 allowance every two years to support work-from-home options
- Enhanced inConfidence employee and family assistance program
- Deluxe travel benefit plans
- Comprehensive vacation and other paid leave plans
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