Desktop Support Specialist

2 weeks ago

Ottawa, Canada Oomple Full time

Our top government client is looking for a **Desktop Support Specialist** for a **12-month HYBRID contract at their Ottawa office.** They are looking for someone to work directly with end users to troubleshoot technical issues not suited for remote support. You will also image and asset tag equipment, as well as deprovision equipment and manage stock levels in the technology warehouse.

**Top Skills**:

- Customer Focused, able to provide in-person/ remote support to all levels of the organization
- Ability to work independently and as part of a team.
- Strong technical and problem-solving skills
- MCP, MCSA, MCSE, or other Microsoft Certifications
- Experience supporting Microsoft Surface family devices
- Ability to speak French

**Responsibilities**
- Provides ongoing installation, configuration, and routing maintenance and repair of equipment
- Implements modifications and enhancements as required
- Completes assigned project work in accordance with established project plan process steps
- Recognizes and resolved typical problems by selecting solutions from established operating procedures and/or problem-solving methods
- Administers hardware and peripherals inventory including ordering asset tracking and disposals
- Ensures tracking/inventory of IT devices is done within the Technology Warehouse in a timely and orderly manner
- Shipping and receiving of IT Assets from the Head Office in Ottawa
- Provide deskside support services to local clients in the Ottawa office
- Image and provision laptops, desktops, and mobile devices
- Perform initial troubleshooting on possibly complex IT problems
- Develop and maintain procedure documentation as required
- Receive and unpack equipment to be provisioned to end users
- Knowledge of Windows 10 and the Microsoft Office suite required
- Knowledge of iOS and MDM concepts is considered an asset
- Experience provisioning and supporting Microsoft Surface family devices
- Effective verbal and written communication skills highly developed interpersonal skills, and ability to set and prioritize work

If this sounds like **YOU**, click **APPLY**. We can't wait to meet you

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $35.00-$65.00 per hour

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Ottawa, ON

Expected start date: 2023-02-06

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