Help Desk Support Specialist
2 months ago
We are seeking an experienced Help Desk Support to provide technical support and maintenance for our Client's IT infrastructure. The ideal candidate will have top-notch technical knowledge and outstanding customer service skills to provide technical support, troubleshoot issues, and document incidents in the ticketing system.
Key Responsibilities:- Provide technical support and maintenance for the Client's IT infrastructure
- Troubleshoot technical issues and document incidents in the ticketing system
- Collaborate with the larger team to provide customer and project support
- Develop and maintain knowledge of security systems and access control
- Stay up-to-date with the latest technical developments and advancements
- 2+ years of experience in providing Tier I help desk support in a fast-paced environment
- Excellent PC/OS/Software troubleshooting skills
- Above-average communication and interpersonal skills
- Knowledge of security systems and access control
- Exceptional analytical skills and problem-solving competencies
This is a contract/temporary role with a competitive wage and the opportunity to work in a team-oriented and supportive environment. If you have the skills and experience we're looking for, please submit your resume online today.
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