Help Desk Support Specialist

3 weeks ago


Calgary, Alberta, Canada CB Canada Full time
Help Desk Support Job Description

We are seeking an experienced Help Desk Support to provide technical support and maintenance for our Client's IT infrastructure. The ideal candidate will have top-notch technical knowledge and outstanding customer service skills to provide technical support, troubleshoot issues, and document incidents in the ticketing system.

Key Responsibilities:
  • Provide technical support and maintenance for the Client's IT infrastructure
  • Troubleshoot technical issues and document incidents in the ticketing system
  • Collaborate with the larger team to provide customer and project support
  • Develop and maintain knowledge of security systems and access control
  • Stay up-to-date with the latest technical developments and advancements
Requirements:
  • 2+ years of experience in providing Tier I help desk support in a fast-paced environment
  • Excellent PC/OS/Software troubleshooting skills
  • Above-average communication and interpersonal skills
  • Knowledge of security systems and access control
  • Exceptional analytical skills and problem-solving competencies

This is a contract/temporary role with a competitive wage and the opportunity to work in a team-oriented and supportive environment. If you have the skills and experience we're looking for, please submit your resume online today.



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