Office Coordinator

4 weeks ago


North Vancouver, Canada Nch'Kay Full time

**Office Coordinator Job Posting**

**Mosquito Creek Marina**

**Position Status**

**Casual**

**Scope of the Position**

Reports to the Manager, Marina Administration and provides administrative and secretarial support to the Marina Operations Team.

**Duties, Responsibilities, Authority and Accountabilities**

**Provides administrative support to the Manager, Marina Administration and General Manager**
- Receives daily tasks from the Manager, Marina Administration.
- Participates in team meetings to receive instruction on a full range of administrative tasks associated with the Marina Office.
- Works to ensure the Manager, Marina Administration is informed on various work priorities and assignments.
- Provides for the smooth functioning of the Marina by establishing and maintaining office procedures, systems and priorities, as required and as requested.

**Coordinates and supports the flow of information into and out of the Marina Office**
- Initiates responses to all incoming correspondence that fall within the realm of authority.
- Provides Manager, Marina Administration and/or Marina Operations Management Team with documentation needed for non-standard reply correspondence.
- Composes and prepares letters for signature.
- Types correspondence from handwritten notes as requested.
- Completes word processing, memorandums, notices and letters as requested.
- Receives new requests for tenancy, sets up files and ensures all appropriate documentation is filed.
- Follows up on all action items that fall within realm of responsibility.
- Arranges couriers and makes deliveries when necessary.
- Organizes conference calls when requested by Management.

**Provides administrative and secretarial support to Marina Office**
- Provides clerical support, including assistance with day-to-day office inquiries and file management.
- Handles wide variety of tasks and calls simultaneously, efficiently and with professionalism.
- Assembles data on computer.
- Completes required forms and paperwork.
- Conducts research as directed.
- Performs faxing, photocopying, laminating and ordering of supplies.
- Undertakes special assignments and projects as needed.
- Establishes and manages efficient archiving systems for all hard copy and computer documents.
- Sorts resource material and maintains resource binders.
- Provides relief for absent office staff, dry storage, reception and Manager, Marina Administration when required.

**Maintains inventory of moorage and assists with the annual renewal process**
- Maintains system for monitoring and controlling inventory.
- Receives and processes moorage information daily.
- Organizes and reviews client information and ledgers.
- Inputs end of day print out from Dock Master into Excel spreadsheet.
- Ensures dry storage and moorage inventories are correct and entered into Dock Master System weekly.
- Ensures all services are properly priced.
- Assists in process for sending out renewal letters and coordinating contracts prior to renewal date.
- Meets with current and new customers to complete contract process and acts as an authorized signatory on behalf of the Mosquito Creek Marina.
- Maintains boat master files.
- Files all contracts according to proper slips.
- Compares sales to inventory counts monthly, reporting discrepancies to Manager, Marina Administration.
- Receives copies of what is delivered, inputs daily into Excel spreadsheet and follows up on discrepancies.

**Responsible for maintaining customer accounts**
- Responsible for ongoing investigations and research of customer account activities.
- Reviews regularly customer account balances, and takes necessary steps to ensure accounts are up to date.
- Responsible for month end and year end billings and reports.
- Does pre-authorized Visa, MasterCard and Amex payments at the end of the month.
- Sends out customer renewal letters.
- Renews contracts with customers, follows up with those who do not renew.

**Maintains Marine Controller System**
- Puts the boat placements into Dock Master to ensure they are in the proper slip.
- Departs the boat out of Dock Master at the end of their contract.
- Updates changes in Dock Master weekly.
- Enters all new contracts into Dock Master.
- Enters all new billing codes into Dock Master and determines rate code.
- Enters pay codes for Dock Master.
- Produces reports from Dock Master.

**Maintain account receivables**
- Ensures total debit and credits are in the Marina Accounts Receivable.
- Generates charges for dry storage containers, storage lots and monthly paying contracts for storage.
- Prints out statements, mails out invoices and statements to customer as directed by Management.

**Provides service**
- Interacts with public, providing excellent service.
- Stays calm and courteous when dealing with difficult customers/clients, quoting policy and calling for Management assistance as required.
- Answers phone in a professional, courteous manner.

**Assists with the land-based part of th


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