Office Manager

6 months ago

Vancouver, Canada Earls Head Office Full time

About Earls Kitchen + Bar
- Some 40 years ago, Leroy “Bus” Earl Fuller and his son Stanley Earl Fuller had a simple idea: to create a laid-back burger and beer joint filled with warm, friendly people. The first Earls restaurant opened in Edmonton, Alberta in 1982, and it quickly took off — Earls has never looked back, opening locations across Canada and the US. Today, Earls has expanded to 69 locations (and counting) and we're looking forward to our continued growth across North America._
- While much has changed since Bus and Stan opened the first Earls restaurant all those years ago, many things are the same — Earls is still a family-owned business, run by great people who are passionate about serving our guests delicious, globally-inspired food and drinks through exceptional service and an inviting environment. Our people are at the heart of everything we do, and we’re driven to make their lives awesome through the Earls Experience. We’re talking about a culture that’s built on growth and development, and the declaration of living large, purposeful lives full of fun._
- #PeopleGrowHere_

Does hospitality run through your veins? Do you excel in a dynamic, fast-paced environment, and thrive when helping others? Earls Kitchen + Bar is hiring an Office Manager to join our team at our Head Office in Vancouver.

Reporting to the Chief Operating Officer, you are the face and heartbeat of the office. You provide front-desk support to every guest of Earls Head Office, while executing administrative tasks for the entire organization. On top of all of that, you play an integral role in driving Head Office culture; this office doesn’t run without you Is there anything you can’t do?

If you’re looking for an epic growth opportunity at Earls Head Office, we want to hear from you

**Please Note**:This individual will need to be based in Vancouver, BC, and work on-site out of our Head Office.

**Role Responsibilities**
- Being the first point of contact in person and on the phone, you will be responsible for creating a warm and inviting reception for both our guests and our partners.
- Oversee the daily operations of the office to ensure efficient operation and pristine environment standards while implementing office systems and procedures, making adjustments as necessary.
- Act as the primary liaison between the corporate office and the building’s tenant services such as security, janitorial, and other vendors as applicable.
- Maintain all information that the corporate office team is the gatekeeper of, including store and office contact lists, office systems, and communication documents.
- Be the ultimate culture driver; you will be a key player in fostering a collaborative, fun, and welcoming culture in the office.
- Plan events for all Head Office gatherings including but not limited to our Employee Experience Awards Gala, Holiday Event, and Summer Event.
- Provide accurate, organized, and efficient administrative support to all departments in Head Office that may include post, couriers, data entry, scheduling, financial reconciliation, assisting with catering orders and meeting room bookings, and coordination of travel and accommodation logistics.
- Manage incoming electronic and hard copy invoices; maintain records accurately within filing and information systems.

**Qualifications**
- 2-3 years of experience in business, administration, or related fields working within a fast-paced office environment.
- Progressive hospitality experience is an asset.
- Proficient experience executing administrative and support tasks in an office environment is required.
- You are a natural host; you love seeing your vision come to life and come with event planning experience.
- You are open to feedback and see coaching as an opportunity to grow.
- Exceptional written and verbal communication skills.
- Work well in a team environment and also alone with mínimal supervision.
- Excellent organizational and problem-solving skills with strong attention to detail; work well under time pressures to meet deadlines and handle interruptions and changing priorities.
- Strong sense of judgment. Highly trustworthy and discrete with confidential information.

**Bonus Points**
- A sense of humour.
- A serious passion for food - we like to eat around here (sometimes wine is involved).
- Open to personal development and growth.
- The drive to succeed and the passion to be a part of Earls growth.
- Big team player - able to be both a leader and also support those around them.

**What We Offer**
- Competitive base salary
- Comprehensive health care benefits
- A healthy lifestyle spending account to support you in living your best life
- Employee Assistance Program
- Earls 50% discount card for food and drinks at all Earls Kitchen + Bar, the Beachhouse, and JOEY Restaurants locations
- 3 weeks vacation
- Make Life Awesome week
- Opportunity to be a part of our partner-led Employee Resource Groups (ERG) designated to bring

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