Medical Office Assistant

3 weeks ago

Toronto, Canada SAFER SIX Full time

SAFER SIX is a medical clinic in Toronto West (Parkdale) that is a safe space designed for all individuals, regardless of gender and sexual orientation to encourage more sexual health screening and normalizing treatment as a part of regular everyday health for all individuals. We are committed to ensuring the well-being and safety of our patients, and offer a supportive and inclusive environment for individuals seeking confidential sexual health care and education.

We are seeking a dedicated and compassionate **Medical Administrative Assistant** to join our team.

**Position Overview**:
As a Medical Administrative Assistant at Safer Six, you will play a crucial role in delivering efficient and compassionate care to our patients. You will be the first point of contact for patients, providing exceptional customer service, scheduling appointments, maintaining patient records, and assisting healthcare professionals in delivering high-quality care.

**Key Responsibilities**:
**Patient Reception and Customer Service**:

- Greet patients with a warm and welcoming demeanor.
- Ensure patient confidentiality and respect for their privacy.
- Answer phone calls, respond to inquiries, and assist with scheduling appointments.
- Provide accurate information regarding clinic services and policies.

**Appointment Scheduling and Management**:

- Assist in scheduling and reschedule patient appointments as necessary.
- Coordinate with healthcare providers to optimize the appointment calendar.

**Patient Records Management**:

- Maintain electronic patient records in compliance with healthcare regulations.
- Ensure accuracy and completeness of patient information.
- Prepare and organize patient charts for appointments.

**Billing and Insurance Verification**:

- Verify patient insurance coverage
- Assist patients with billing inquiries and payment options.

**Support Healthcare Professionals**:

- Assist physicians and nurses with administrative tasks as needed.
- Prepare examination rooms and sterilize equipment.
- Maintain a clean and organized clinic environment.
- Assisting with test samples and processing samples for lab pick-up

**Education and Outreach**:

- Provide patients with informational materials and resources as directed.

**Compliance and Reporting**:

- Adhere to clinic policies and procedures, including HIPAA compliance.
- Report any incidents or concerns to clinic management.

**Team Collaboration**:

- Collaborate with healthcare providers and fellow staff to ensure seamless clinic operations.
- Foster a positive, welcoming, and supportive work environment.

**Qualifications**:

- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Previous experience in a medical office or clinic setting is preferred.
- Knowledge of medical terminology and understanding of sexual health issues is advantageous.
- Exceptional customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Attention to detail and the ability to maintain patient confidentiality.
- Compassion and empathy when dealing with sensitive patient issues.
- Willingness to adapt to a dynamic and fast-paced clinic environment.

**Benefits**:

- Competitive salary based on experience
- Supportive and inclusive work environment
- Contribution to a meaningful cause in sexual health

If you are passionate about working in an inclusive, welcoming sexual health care and possess the skills and qualities we are looking for, we encourage you to apply. Join our team and make a positive impact on the sexual health and well-being of our community.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: $18.00-$27.50 per hour

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON M6R 3B2: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Have you have completed a program in Medical Office Administration or similar?

**Education**:

- Secondary School (required)

**Experience**:

- Medical office: 2 years (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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