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Administrative Support 9

5 months ago

Hamilton, Canada St. Joseph's Healthcare Hamilton Full time

**Administrative Support 9**:
**Position Details**:
**Department**: Out-Patient Department
**Employee Type**: Casual, Part Time
**If Temporary, Number of Weeks**:
**Union**: CUPE
**Openings Remaining**: 1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days, Afternoons
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: Charlton Campus (Hamilton Downtown)

**Application Dates**:
**Opening Date**: 30/05/23
**Closing Date**: 06/06/23 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***:
Provides administrative support to the day-to-day operations of the Outpatient Department. All patient related details and department activities are coordinated to ensure the smooth operation of the unit and adherence to the policies and procedures of the hospital.

**QUALIFICATIONS**:

- 2 year post-secondary diploma in medical office administration from an accredited school is required.
- Medical terminology certificate required.
- Minimum of two-years experience providing administrative support in a hospital setting is required.
- Basic skill level is required for MS Word and Excel.
- Basic skill level is required for spelling, medical spelling and medical terminology.
- Basic skill level is required for typing speed.
- Current work experience in a hospital setting with patient registration and booking software. Epic software experience preferred.
- Applicants must have demonstrated an ability to accept responsibility, plan, prioritize and complete tasks with mínimal supervision. Must be able to perform effectively both independently and as a team member.
- A major component of the position is the ability to function calmly and efficiently in a friendly manner, completing multiple tasks and providing customer service. Effective, tactful and confidential communication in person and on the telephone is essential.
- Must demonstrate a professional attitude and behaviour.
- Must have excellent organizational, analytical and problem-solving skills.
- Must be capable of performing all related duties.
- Good work performance and attendance record is essential.

**RESPONSIBILITIES**:

- Registers patients for Outpatient procedures, ensuring that all pertinent patient data and procedure information is entered into the patient information system accurately and efficiently. Prepares daily patient logs.
- Schedules Outpatient appointments from various sources, i.e. OR, which are collected several times a day, confirming appointment details with patient or physician's office, booking or ordering any required or follow-up tests/procedures accordingly.
- Performs reception duties and triages incoming calls, answering immediate concerns and referring other calls as required.
- Ensures all filing, charting and appointment sheets are up to date for clinic activities.
- Completes weekly unit statistics, monthly census reports and staffing logs.
- Ensures all supplies required by the unit are adequately stocked and re-ordered in a timely manner.
- Ensures station and work area is maintained in an organized and presentable way at all times.
- Obligation to review and commit to applicable departmental and hospital policies and procedures.
- Assists with other unit activities as delegated by the Manager and Supervisor.

**HOURS OF WORK**:
Monday to Friday; days; afternoons

**WAGE RATE**
Hourly: $25.58...$26.71....$27.81 (plus 14% in lieu of benefits)

**PLEASE NOTE**:
Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.

**_ St. Joe’s fosters an environment where we celebrate diversity, where teams reflect the diversity of the community in which we serve, enhancing the connection to patients, clients, community, and each other._**
- St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a culture of patient and staff safety where all positions comply and work in conjunction with the _Mission, Vision, and Core Values_ of SJHH._

**We thank all applicants for their interest, however, only those selected for an interview will be contacted. SJHH is committed to a barrier-free recruitment and selection process - please inform us should accommodation be required at any point in the recruitment process.**

**Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.