Security Operations Center Operators

6 months ago

Richmond, Canada Securiguard Full time

Are you ready to embark on a thrilling career that combines vigilance, responsibility and a dedication of safeguarding one of the busiest gateways to the world? At Vancouver International Airport (YVR) we are seeking individuals who are passionate about ensuring the safety and well-being of travelers from all corners of the globe. As an Airport Security Professional, you will be at the forefront of aviation security, playing a crucial role in maintaining order, peace and the confidence of those who pass through our airport every day. Join our team and let your commitment to safety take flight in a role that's both challenging and incredibly rewarding.

Each day our SOC operators are responsible for:

- Answer and respond to telephone calls that come into the Security Operations Center from both internal and external stakeholders, answering and directing them as required.
- Respond to inquiries from Security Personnel, providing necessary direction as per the Standard Operating Procedures and escalating situations with the Security Supervisor, as necessary.
- Document necessary information for incidents and service requests, using the platform provided by the Vancouver Airport Authority
- Ability to trouble shoot and problem solve various incidents and requests that occur, escalating to the Security Supervisor, as required.
- Ability to deescalate and manage conflict in an appropriate manner.
- Provide access and egress into and out of the Restricted Area of the airport, when required.
- Report and dispatch Security Personnel as required.
- Conduct and Document investigations using various systems and platforms provided by the Vancouver Airport Authority, reporting findings to the necessary people.
- Liaise with various external agencies (i.e., YVR, RCMP, CBSA, USCBP and CATSA)
- Monitor CCTV video footage and PIDS (Perimeter Intrusion Detection System)
- Other duties as directed by Shift Supervisor

**Job Requirements**
- Valid Security License with the Province of British Columbia
- Ability to work 12-hour shifts, rotating between days and evenings (overnight)
- Ability to problem-solve and situational awareness
- Ability to type more than 40wpm
- Ability to multi-task and work in a fast-paced environment
- Have access to a vehicle to get to and from work

**Clearance Requirements (RAIC) & Training**

**Employee Perks We Offer**:

- World Class Airport environment
- Award-winning corporate culture
- Shift flexibility
- Aviation Security Course
- Valuable experience in future law enforcement roles
- Online Training and Development Programs through Securiguard University
- Extended health and dental benefits
- Employee assistance program through TELUS MyHealth
- Telemedical access to doctors, therapists, and dietitians
- Access to a robust corporate discount program

**About Us**

Securiguard Services Limited has been at the forefront of the asset protection arena for almost fifty years by being a leading-edge innovative security and safety solution provider. That is how it has become one of the largest and most trusted private security organizations in Canada. Securiguard has proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects and has the largest and highest accredited K9 detection and screening division in Canada.

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