Command Center Trainer
6 months ago
**Radius Security: Command Center Trainer**:
**The VALUE this role brings to the team**:
We take great pride in the level of service we provide our customers and part of the ‘magic’ of working with Radius is the full service we offer to provide them with a piece of mind. While we strive to ensure every site is 100% secure at all times and no crime will ever happen, we know that there are times this doesn’t happen. In these moments, we have an opportunity to provide our customers with a level of service beyond what they would get from our competitors.
The **Command Center Trainer** ensures that the teams are full of dedicated, fully trained station personnel to ensure the safety of our clients and the smooth transition of operators reaching their capability of monitoring our sites with good judgement and mind. The Trainer will also be responsible for keeping our current standard operating procedures up to date and creating new ones when required.
We are excited about our growth and we are continuing on a strong trajectory, which has resulted in our need for additional support in the Command Center. This team member will work closely with our Command Center Manager, Lead Investigator, Supervisors, and the operators within the Command Center.
This role must have a sense of critical thinking skills allowing them to ask why, how, what and when. They must be able to try and look at all aspects and dig deep to figure out what other information would be relevant to the situation. They must present patience and empathy in training skills as not everyone learns along the same pace.
**Core Tasks**:
- Training new Command Center Operators one on one to gain knowledge of operations
- Updating station procedures when required with the guidance of the Command Center Manager
- Gain full knowledge of software and equipment and can troubleshoot when required
- Keeping good relationships with managers, supervisors, Installation and Service Coordinators, and Command Center on dayshift/night shift
- Assist in increasing morale and keeping spirits up with your team members - always ‘Leading by Example’ when it comes to the DNA
- Supporting any administrative tasks that can free up the Command Center to focus on alarms when not training
- Assist with updating command center standard operating procedures (SOP) and developing training materials
- Provide insight with three-month probation review for new employees
- Assist Command Center operations by handing alarms when required
- Train new operators on overnight shifts when required
- Travel to Calgary Command Center for training when required
- Other responsibilities as required
**Expectation**: This is a full time position working in the Command Center. Hours will vary depending on training and flexibility. Availability for travel, for conferences and/or supporting training in our Calgary Command Center when needed.
**Compensation**: this role has an hourly rate of between $25-30/hour, depending on experience
- Has demonstrated leadership experience and/or leadership training (i.e. Supervisor, Trainer, Troubleshooter, or other roles with demonstrated leadership abilities)
- Has at least 1 year of experience in a Command Center
- Knowledge and experience working with Manitou, Immix, Zendesk, Sedona, Avigilon, VCA, Hikvision, Videofied, NVR, DVR, and IVMS
- Passion to ‘Lead by Example’ each and every day
- Passion to ‘Deliver Legendary Service’ to our external clients and actively lives this through high level of attention and care when supporting our customer needs
- Demonstrated experience and problem solving and driving solutions
- Strong verbal & written communication and comfortable with report writing (able to be articulate and concise)
- Keen eye for detail and desire to be meticulous in everything they do
- An innate desire to get to the bottom of a problem, find answers, and propose solutions
**Why does our team LOVE working for us?**
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits, including RRSP Matching, Employee Family & Assistance Program, and a Monthly-Profit Sharing Bonus
- Charitable donation matching
- Bonus Stat Holiday - Boxing Day
- Gym membership discount for our staff and their spouses
- Learning and development opportunities to grow within the business (including paid training both internal and external)
- Fun-loving team environment with various company events (team outings, virtual gaming, pub nights, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location lo
-
Fittopia Fitness Center
4 months ago
Richmond, Canada Fittopia Fitness Center Full time**[Now Hiring] Fittopia Fitness Center - Personal Trainer (Sub-contractor)** Job Requirements: - Legally eligible to work in Canada - Relevant experience in fitness instruction - Valid personal training certificate, valid CPR - Personal commitment to fitness Team culture: - No sales, professional priority - Regular team workshop / meeting...
-
Personal Trainer
2 months ago
Richmond, Canada Fittopia Fitness Center Full timeFittopia Fitness Center Now Hiring - 1 experienced personal trainer - With mínimal open availability of 40 hours per week Compensation - $17.40 per session during the probation period (3 months or completion of 100 hours) - Immediate increase **at least** to $24.75 per session + 5% sales (+ additional bonus % for 120 hours per month) - 1 on 2 training...
-
Surveillance Operator/alarm Monitoring Trainer
7 months ago
Richmond, Canada The Radius Group Full time_**The VALUE this role brings to the team**:_ We take great pride in the level of service we provide our customers and part of the ‘magic’ of working with Radius is the full service we offer to provide them with a piece of mind. While we strive to ensure every site is 100% secure at all times and no crime will ever happen, we know that there are times...
-
Command Center Operator
7 months ago
Richmond, Canada Vancouver Fire & Radius Security Full time**Shift Available: 8pm-8am (night shift)** **Compensation**:depending on experience, the hourly wage for this role is between $21-24/hour The Command Centre Operator monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in...
-
Command Center Operator
7 months ago
Richmond, Canada Vancouver Fire & Radius Security Full time**2 Shifts Available: 12pm-12am or 8pm-8am** The Command Centre Operator monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A. The purpose of this position is to apprehend and arrest suspects while protecting...
-
Operations Corporate Trainer
6 months ago
Richmond, Canada Boston Pizza International, Inc. Full timeIn this entry level role, the Operations Corporate Trainer will be responsible for training new staff with respect to all duties and procedures related to the heart of house or front of house, in accordance with the Boston Pizza International training program.you will be trained in all Boston Pizza policies and procedures, including service standards,...
-
Sales Trainer
7 months ago
Richmond Hill, Canada WellnessLiving Full time**Title**: Sales Trainer **Salary**: Based on Experience + Vacation + Benefits **Length**: Full-time, permanent **Location**: Thornhill, ON **About Us**: WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture...
-
Automotive Technical Trainer
3 weeks ago
Richmond, Canada Volkswagen Group Canada Full time**Automotive Technical Trainer - Western Canada (Richmond, BC)** - GRO001202 Primary Location Canada-British Columbia-Richmond **It’s more than a Career, it’s a Passion!** We love our cars, but it’s the people behind them who make them what they are. To build great cars, we need great people. That’s why Volkswagen Group Canada pays competitive...
-
Customer Care Associate
4 months ago
Richmond, Canada Teldon Full timeTeldon Media Group (Teldon) was established in 1969 in Vancouver, BC. Teldon's history is firmly rooted in the production of personalized promotional wall calendars. With 50 years of industry-leading expertise, Teldon works with businesses and individuals throughout North America to create a wide selection of personalized, innovative, and attractive...
-
Customer Care Associate
7 months ago
Richmond, Canada Teldon Full timeTeldon Media Group (Teldon) was established in 1969 in Vancouver, BC. Teldon's history is firmly rooted in the production of personalized promotional wall calendars. With 50 years of industry-leading expertise, Teldon works with businesses and individuals throughout North America to create a wide selection of personalized, innovative, and attractive...
-
Business Development Representative
7 months ago
Richmond Hill, Canada WellnessLiving Full time**Title**: Business Development Representative **Compensation**: Base Salary + Benefits + PTO + Commission (OTE $75,000-$90,000) **Location**: Thornhill, ON *Hybrid **Term**: Full-time, permanent **Reporting Manager**: Business Development Manager **About Us**: WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a...
-
Surveillance Operator
4 weeks ago
Richmond, Canada The Radius Group Full time**ABOUT US** We are an **award-winning organization**, with 75 years under our belt, dedicated to keeping communities safe in the areas of fire prevention, security, and life safety. We currently have over 230 talented individuals across 4 business units - Richmond (our Headquarters), Calgary, Toronto and Texas. Radius Security is the leading end-to-end...
-
Assistant Manager
7 months ago
Richmond, Canada BCSPCA Full timeIf you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity: **POSITION**: Assistant Manager **STATUS**: Permanent; Full-time **SHIFT**: Thursday to Monday - 10 am to 6 pm...
-
Training Instructor
6 months ago
Richmond Hill, Canada Securitas Inc. Full time**Position**: Field Trainer Datacenter Physical Security **Reports To**: Campus Security Manager **Pay Rate**: $37.00/hr **Location**: Greater Toronto Area **DOE SUMMARY**: The Field Trainer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem...
-
Client Success Executive
7 months ago
Richmond, Canada Vancouver Fire & Radius Security Full time_**The VALUE this role brings to the team**:_ This is a key role in the organization that will support Radius Security’s customers through the means of solutions-based account support. This role will directly impact the quality of installation and customer experience, and positively impact the productivity of our Sales & Operations team. The primary...
-
Client Success Executive
7 months ago
Richmond, Canada Radius Security Full time**Radius Security: Client Success Executive**: **The VALUE this role brings to the team**: This is a key role in the organization that will support Radius Security’s customers through the means of solutions-based account support. This role will directly impact the quality of installation and customer experience, and positively impact the productivity of...
-
System Assembler 5x8 Pm Shift
7 months ago
Richmond, Canada Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class. As a global leader in public safety and enterprise security, we create and connect the technologies that...
-
Site EHS Manager, Yxx2
3 weeks ago
Richmond, Canada Amazon Canada Fulfillment Services, ULC Full timeBachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience - A Bachelor's Degree or 2+ years Amazon (blue badge/FTE) experience - 3+ years of increasing responsibilities in WHS and/or environmental programs in manufacturing, production, or service operations - Excellent written and verbal communication skills, including comfort interfacing with...
-
Training Manager, Restaurant Programs
6 months ago
Richmond, Canada Boston Pizza International, Inc. Full timeBoston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout...
-
Surveillance/monitoring Station Operator
7 months ago
Richmond, Canada Radius Security Full time**Radius Security: Surveillance/Monitoring Station Operator - Night Shift**: **_The VALUE this role brings to the team:_** The **Command Centre Operator **monitors and responds to all incoming video and regular alarms. The Command Centre Operator will dispatch police, fire and ambulance when required to our different cities across Canada and in the U.S.A....