Senior Screening Operations Manager

3 days ago


Richmond, British Columbia, Canada Paladin Airport Security Services Full time

About the Company

Paladin Airport Security Services Ltd. is a leading provider of airport security services in Canada, committed to delivering exceptional and efficient screening services to ensure the safety and security of air travelers.

Job Overview

We are seeking a Senior Screening Operations Manager to lead our screening operations team at the Vancouver International Airport (YVR). This role will be responsible for ensuring compliance with Service Level Agreements (SLAs) and working closely with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables.

Main Responsibilities

  • Taking ownership of screening checkpoints to ensure compliance with SLAs;
  • Working with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables;
  • Performing in-depth investigations of performance and misconduct issues with support of Employee Care;
  • Actively monitoring and reducing incidents, engaging with employees and addressing performance issues promptly;
  • Providing leadership, mentoring, and support to SDMs and Screening Officers;
  • Leading performance reviews for Screening Officers with feedback from SDMs;
  • Collaborating with Compliance Officers to perform audits of screening processes, identify areas of improvement, and direct the Training Department to address individual and team-based deficiencies proactively;
  • Working closely with the PASS Operations Centre to coordinate the movement of screening officers between different checkpoints to minimize security screening wait times;
  • Conducting security briefings with SDMs and Screening Officers to ensure that all security notices, security bulletins, and security contractors' directives are adhered to;
  • Building and maintaining strong working relationships with employees and key stakeholders, including CATSA and Union representatives;
  • Aligning all operational screening roles with Paladin's CARE culture to drive continuous improvement, accountability, respect, and excellence.

Requirements

  • Minimum of 3-5 years managerial experience, managing a large workforce;
  • Previous experience managing unionized employees would be an asset;
  • Previous experience in a similar role of resource deployment;
  • Leadership and team management skills;
  • Previous experience in aviation security or a related field;
  • Strong organizational and communication skills;
  • Ability to analyze data and make strategic decisions in real-time;
  • Familiarity with aviation industry regulations and standards;
  • Valid Class 5 BC Driver's License;
  • Ability to successfully complete Occupational First Aid Level 1;
  • A related diploma or bachelor's degree would be considered an asset;
  • Ability to acquire Transportation Security Clearance (TSC);
  • Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification;
  • Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC).

What We Offer

We offer a competitive salary range of $85,000 - $90,000 per annum, depending on experience.

Work Hours and Location

This is a 24/7 position, requiring open availability to work morning, afternoon, and overnight shifts. The role is fully based at the Vancouver International Airport (YVR).



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