Operations Manager
2 weeks ago
Operations Manager
The **Operations Manager** is a frontline leadership position that is responsible for maintaining strong working relationships with first line supervision (Service Delivery Managers, Trainers, and Compliance Officers), Screening Officers, as well as the counterpart Manager of Service Delivery (MSD) within CATSA. The Operations Manager will be an important source of information used to adjust our People and Culture practices from a talent acquisition, and a training and development perspective.
**Responsibilities**
- Taking ownership of screening checkpoints to ensure compliance with SLAs.
- Working with labor relations experts to produce an engaged workforce capable of exceeding CATSA deliverables.
- Perform in-depth investigations of performance and misconduct issues with support of Employee Care. Ensuring that all appropriate steps are followed in line with the collective bargaining agreement.
- Actively monitoring and reducing incidents, engaging with employees and addressing performance issues promptly
- Providing leadership, mentoring, and support to SDMs and Screening Officers.
- Leading performance reviews for Screening Officers with feedback from SDMs.
- Must exercise an innate understanding of customer service excellence and be able to respond to complaints as they are escalated and provide support where required.
- Must be expertly trained and proficient in performing emergency and/or incident response when escalations are required.
- Collaborating with our Compliance Officers to perform audits of screening processes, identify areas of improvement, and direct the Training Department to address individual and team-based deficiencies proactively.
- Working closely with the PASS Operations Centre to coordinate the movement of screening officers between different checkpoints to minimize security screening wait times.
- Conduct security briefings with SDMs and Screening Officers to ensure that all security notices, security bulletins and security contractors' directives are adhered to.
- Building and maintaining strong working relationships with employees and key stakeholders, including CATSA and Union representatives.
- Aligning all operational screening roles with Paladin's CARE culture to drive continuous improvement, accountability, respect and excellence.
**Requirements**:
- Minimum of 3-5 years managerial experience, managing a large workforce.
- Previous experience managing unionized employees would be an asset.
- Previous experience in a similar role of resource deployment.
- Leadership and team management skills
- Previous experience in aviation security or a related field.
- Strong organizational and communication skills
- Ability to analyze data and make strategic decisions in real-time
- Familiarity with aviation industry regulations and standards
- Valid Class 5 BC Driver's License
- Ability to successfully complete Occupational First Aid Level 1
- A related diploma or bachelor's degree would be considered an asset
- Ability to acquire Transportation Security Clearance (TSC)
- Ability to successfully complete Airside Vehicle Operator's Permit (AVOP) Training and obtain D/A certification
- Ability to successfully complete Aeronautical Radio Operator's Certificate (A-ROC)
**Salary: $85,000 - $90,000**
**This role is fully based at the Vancouver International Airport (YVR).**
PASS1A
Paladin Airport Security Services Ltd. ("PASS") provides effective and efficient screening services to ensure the safety and security of air travelers in Canada. As a Canadian-owned company, we are committed to providing friendly, respectful, and accessible services in both official languages.
The Paladin Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE If this sounds like a team that you'd like to join, we want to meet you
Paladin Airport Security Services Ltd. (“PASS”) has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Airport Security Services Ltd. (“PASS”). is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.
-
Senior Siding Project Manager
3 weeks ago
Richmond, British Columbia, Canada Admiral Operations Ltd. Full timeWe are seeking an experienced Senior Siding Project Manager to join our team at Admiral Operations Ltd.Job Description:The successful candidate will have 1 year to less than 2 years of experience in a supervisory role within the siding industry.Responsibilities:Preparation and submission of production reports detailing project progress, timelines, and...
-
Experienced Siding Installation Manager
3 weeks ago
Richmond, British Columbia, Canada Admiral Operations Ltd. Full timeThe ideal candidate will have experience in siding installation and management. At Admiral Operations Ltd., we are seeking a skilled professional to oversee the installation of sidings for our clients.About the JobWe offer an annual salary of $75,000, based on industry standards and market conditions in your location. This figure may vary depending on...
-
Roofing and Exterior Installation Professional
4 weeks ago
Richmond, British Columbia, Canada Admiral Operations Ltd. Full timeAbout Admiral Operations Ltd.We are a leading provider of exterior installation services, specializing in siding and roofing solutions. Our team of experienced professionals is dedicated to delivering high-quality workmanship and exceptional customer service.Job OverviewWe are seeking a skilled Roofing and Exterior Installation Professional to join our team....
-
Richmond, British Columbia, Canada FedEx Full timeAbout the RoleThe Operations Manager at FedEx Supply Chain will oversee the safe execution of daily operational plans and strategies, ensuring compliance with key processes while achieving safety, quality, efficiency, and financial KPIs. This position is responsible for product safety, quality, and legality, with a focus on safe and efficient operations.This...
-
Operations Manager
8 months ago
Richmond, Canada Dynamix Agitators Full timeAt Dynamix Agitators, we specialize in engineering and manufacturing Agitators and Mixers for industrial process markets worldwide. Our customers include some of the world's leading energy and natural resource companies, as well as some of the largest chemical manufacturing companies. We recognize that our employees are the cornerstone of our...
-
Operations Manager
3 months ago
Richmond, Canada Platinum Pro-Claim Restoration Full time**About Us**: **Platinum Pro-Claim exists to help others in need by developing people, caring for the planet, building communities and restoring homes.**: We’re also proud to call ourselves one of **Canada’s best places to work**, so you could say we’ll restore your faith in employers too. What makes us different? We actually put our **employees...
-
Operations Manager
1 month ago
Richmond, Canada Platinum Pro-Claim Restoration Full time**About Us** Platinum Pro-Claim Restoration exists to help others in need by developing people, caring for the planet, building communities, and restoring homes. For over 30 years, Platinum Pro-Claim has been Canada’s greenest, most **sustainable restoration company**. We’re also proud to call ourselves one of **Canada’s best places to work**, so you...
-
Operations Manager
4 weeks ago
Richmond, British Columbia, Canada SANDBOX VR Full timeWe are looking for a highly skilled and experienced Operations Manager to join our team at SANDBOX VR. The ideal candidate will have a strong background in managing daily operations, evaluating performance, and planning for future growth.Key responsibilities include:Direct and control daily operationsEvaluate daily operations and plan for future growthManage...
-
Operations Manager
6 months ago
Richmond, Canada Tory Burch Full timeJOB SUMMARY JOB SUMMARY As a Tory Burch Operations Manager you are the operational expert in the store, creating & implementing clear strategy for inventory movement & management, product storage & capacity, facilities & maintenance, operational expenses, effective management of a large operational staff, and relevant vendor relationships. You are...
-
Operations Manager
4 weeks ago
Richmond, British Columbia, Canada Wales McLelland Construction Full timeJob Title: Senior Operations SupervisorJob Summary: We are seeking a highly skilled Senior Operations Supervisor to join our team at Wales McLelland Construction. As a key member of our operations team, you will be responsible for overseeing daily operations, managing staff, and ensuring seamless project execution.Key Responsibilities:Develop and implement...
-
Operations Manager
3 months ago
Richmond, Canada Tree Island Steel Full timeCOMPANY BACKGROUND We have an exceptional opportunity within our Operations group for the position of Operations Manager. Reporting to the Plant Manager, the Operations Manager oversees the daily operations of the assigned areas of the Plant. The position is responsible for providing guidance and mentorship to the Production Managers to coordinate all...
-
Operations Manager
3 months ago
Richmond, Canada GoBolt Full timeAt GoBolt, we provide a technology-driven, customer-centric, and sustainable approach to e-commerce and last-mile logistics for businesses of all sizes - from local brands to large national retailers. By operating as an extension of our customer's team, we deliver best-in-class services every step of the way. We're building North America’s largest...
-
Manager, Operations
2 months ago
Richmond, Canada FedEx Supply Chain Full time**General Summary** ***The Operations Manager is responsible for the safe execution of daily operational plans and strategies, to manage, lead and allocate resources, disseminate information to teammates, ensure compliance with key processes while achieving safety, quality, efficiency and financial KPI’s. This position is responsible for product safety,...
-
IT Operations Manager
3 weeks ago
Richmond, British Columbia, Canada InfoSpec Systems Inc. Full timeThe IT Operations Manager position at InfoSpec Systems Inc. is a highly rewarding opportunity for an experienced professional to lead the planning, execution, and control of our organization's IT operations.**Job Summary:**We are seeking a seasoned IT Operations Manager with exceptional leadership skills and technical expertise to manage our daily IT...
-
Operations Manager
4 weeks ago
Richmond, British Columbia, Canada CASTELLA RICHMOND CENTRE LTD. Full timeJob Title: Operations ManagerWe are seeking a highly skilled Operations Manager to join our team at Castella Richmond Centre Ltd. This role involves overseeing the daily operations of our retail business, ensuring seamless execution of tasks and maintaining a positive work environment.About Us:Castella Richmond Centre Ltd. is a leading retailer in the urban...
-
Operations Manager
4 weeks ago
Richmond, British Columbia, Canada INNOBEAUTY SOLUTIONS INC. Full timeWe are seeking an Operations Manager to join our team at INNOBEAUTY SOLUTIONS INC. The successful candidate will be responsible for allocating material, human, and financial resources to implement organizational policies and programs.The Operations Manager will establish objectives for the organization and formulate or approve policies and programs. This...
-
Operations Manager
3 weeks ago
Richmond, British Columbia, Canada Hon's Wun-Tun House (2011) Ltd. Full timeJob TitleOperations ManagerAbout UsHon's Wun-Tun House (2011) Ltd. is a leading food production company seeking an experienced Operations Manager to oversee our daily operations.Salary and BenefitsThe estimated salary for this position is $60,000 - $80,000 per year, depending on experience. Additionally, we offer a comprehensive benefits package...
-
Operations Manager
5 months ago
Richmond, Canada Tesla Full timeWhat to Expect - The Operations Manager at Tesla is at the forefront of delivering exceptional customer experiences, fostering team development, and overseeing day-to-day vehicle delivery operations. Success in this role demands consistent achievement across customer satisfaction, team management, operations, and financial goals. What You’ll Do - Lead...
-
Operations Manager
6 months ago
Richmond, Canada Tory Burch Full timeJOB SUMMARY This Role is Tailor-Made For You Because: You are an expert in store operations, experienced with inventory management to managing a large operational staff and everything in between (facilities, expenses, vendor relationships to name a few). You’re accountable for creating a highly standardized environment in which customers have a...
-
Operations Manager
2 weeks ago
Richmond, Canada Scene Ideas Inc. Full time**POSITION** **OBJECTIVE** To successfully oversee and manage the Operations department including the coordination and completion of key client projects ensuring they are completed efficiently, on time and as quoted. **DUTIES** - Act as liaison between Sales Team and shop, warehouse, crew chiefs, etc. and maintain and manage an open line of communication...