Office Administrator

7 months ago


Kingston, Canada Financial Horizons Group Full time

Are you looking for a career and not just another job? Do you see yourself as a strong communicator? Are you someone that loves to stay organized? Is going the extra mile for your clients something you take pride in?

If ‘yes’ is the only answer that comes to mind, then you could be the next **Office Administrator **to join the FH family This is an entry level position with lots of room to grow within the organization. Curious, and want to know more? Keep reading to see if this position is the one for you

**What will you be doing in this role?**:

- Office reception for guests, carrier representatives and advisors
- Provide customer service to both clients and advisors
- Sort and distribute all incoming and outgoing mail; organize and file advisor information including policies, mail and transaction confirmations at high volumes
- Order and maintain sufficient office supplies
- Liaison for service requests between building management and branch office
- Communicates effectively with colleagues, insurance carriers, advisors and clients
- Work extensively with back office system and insurance carrier websites
- Liaison between the advisor and insurance carrier
- Maintain regular communication and follow up with carriers and advisors when managing inforce policy changes
- Update and maintain the back office system with current information and documentation
- Meet/exceed SLAs (Service Level Agreements)
- Perform any other duties as assigned

**What qualifications are required?**:

- College diploma, University degree, or equivalent experience
- Industry courses would be an asset

**What competencies are required?**:

- Service oriented
- Self-starter and self-motivated
- Time management skills in a fast paced environment with tight deadlines
- Communication skills (verbal and written)
- Attention to detail and follow through
- Organizational skills
- Teamwork
- Interpersonal skills
- Adaptable

***:
**What should your experience look like?**:

- Proven experience in insurance/financial services industry
- Proven experience in customer service
- Proven experience in general administrative duties and office environment
- Proven experience with Microsoft programs such as Word, Excel and Outlook
- Experience in WealthServ an asset Professional/Technical

**Benefits & Perks**:
As a member of the FH family you can expect a professional yet engaging, supportive and family like environment - our company started with 4 employees An organization that lives and breathes its DRIVER Values.

These are some of the benefits we provide:

- 3 weeks of paid vacation
- Excellent Group Benefits plan
- Group Retirement Plan with employer matching
- Flexible and supportive Personal Days for employee or family illness, emergency etc
- Reward and Recognition that celebrates and rewards for impactful performance (peer to peer) and life milestones both personal or professional
- Wellness Credit program
- Personal and Professional programs that allow you to grow, learn and develop including on-demand e-learning programs, Tuition reimbursement and Leadership development

**Who are we? **:


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