Guest Experience Representative, Kelowna

2 weeks ago


Abbotsford, Canada CMH Heli-Skiing Full time

Seasonal (Seasonal)

**Why join CMH?**
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens

**Things that are important to us**:

- ** Safety** as a cornerstone.
- Share our **passion** - every day.
- Always act with **integrity**.
- We work as a **team**.
- Aim for **best**.
- ** Balance** our social, fiscal, and environmental responsibilities.

**Things that are important to you**:

- The opportunity to build lifelong friendships with staff and guests from around the world.
- Working for a company that stands behind its mission, vision, and values.
- An inclusive and rewarding company culture where employees are valued and supported.
- Explore and work at a world-class mountain destination.
- Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
- Work with hospitality professionals that take pride in providing a high-end guest experience.
- An opportunity to grow and learn in a work environment that promotes feedback and development.
- Discounts with brand partners and on CMH merchandise.
- Opportunities to heli-hike and heli-ski, as available.

CMH Heli-Skiing & Summer Adventures is honoured and privileged to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, and Stoney Nakoda Nations.

**Position Title: Guest Experience Representative**

Company Name: CMH Heli-Skiing & Summer Adventures

Position Reports to: Manager, Transportation

Location of Work: Kelowna, British Columbia

Employee Type: Seasonal from late-November to late-April

FLSA Status: Non-Exempt

Number of Positions: 5

Date of Last Review: January 3, 2023

Desired Start Date: Immediately

**Position Overview**

The Airport Coordinator supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem-solve and adapt to unforeseen circumstances. This role is positioned in multiple locations to support the guest transportation programs coming in and out of Kelowna.

**Essential Duties and Responsibilities**
- Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
- Perform administrative tasks pertaining to guest transfers and exchange day operations.
- Monitor and process guest and lodge communications related to transportation.
- Coordinate the on-coach food and beverage program.
- Act as a point-person for seasonal Coach Host staff accompanying guests on the coach.
- Follow-up on guest inquiries with a solution-focused mindset.
- Problem-solve logístical changes and impacts from road closures and delays.
- Create exceptional guest moments as the first and last point of contact for the CMH experience.
- Support guests in the field program, as needed.

**Minimum Qualifications**
- Post-secondary education related to transportation and logistics, preferred.
- Practical, hands-on experience with logistics coordination.
- Experience with data entry, and a strong knowledge of Microsoft Excel, Outlook, and Word.

**Competencies, Knowledge, Skills, Abilities, and Other Qualities**
- Proven ability to problem-solve in a timely way and communicate in a clear and effective manner.
- Demonstrates integrity, discretion, and problem solving.
- Has clear attention-to-detail with a strong work ethic.
- Able to communicate in an effective and timely manner, and openly receive and act on feedback.
- Able to work as a cohesive, high-functioning team to achieve goals.
- A passion for customer service excellence and providing a high-end guest experience.
- Take pride in hard work, strive for excellence, and anticipate guest needs.
- Proven ability to maintain professional working relationships with peers.
- Able to prioritize tasks in a complex and fast-paced environment with changing priorities.
- Trustworthy and self-directed in completing the core functions of the role.
- Sees tasks through to completion including follow-up on any identified issues.

**Working Conditions**
- This position is required to work a variety of evenings, weekends, and holidays based on the needs of the business. This role will also require early mornings and/or late evenings during operating season(s).
- Able to lift, carry, or otherwise move and position a minimum of 40 pounds on a regular basis.
- Manual dexterity to operate a computer and other office equipment on a constant basis.
- CMH is committed to developing a rich culture, a diverse workforce, and a healthy



  • Abbotsford, Canada Wiebe Properties Inc Full time

    Job Overview: We are seeking a friendly and customer-oriented individual to join our team as a Guest Service Associate. As a Guest Service Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring their experience at The Hub is comfortable and enjoyable. This position requires excellent communication skills,...


  • Abbotsford, Canada XMC Sponsorship and Experiential Marketing Full time

    **Hello Brand Ambassadors,** **Experience with Hosting/greeting guests** **Event Location: Abbostford, BC** **Compensation: 22/h starting rate** **Roles and Responsibilities**: BA - To hand out prizing and samples while engaging with the general public about client branding. **Uniform: provided by XMC - Shirt to be returned after shifts** **Thank you...


  • Abbotsford, Canada Rubber Stone BC Full time

    About Us: Rubber Stone BC is a leading provider of innovative surfacing solutions. Our commitment to excellence and customer satisfaction has established us as a trusted industry leader. As we continue to grow, we are seeking a dynamic and motivated Sales Representative to join our team and contribute to the success of our BC Rubber Stone Division. **Job...


  • Abbotsford, Canada Assa Abloy Full time

    Inside Sales Representative Application due 2023-01-07 - ** Sales, Marketing & Product Management** - ** Associate** - ** Abbotsford, British Columbia, Canada** **Apply** **Job Board Alert** **Inside Sales Representative** ASSA ABLOY Entrance Systems is a leading supplier of entrance automation solutions for efficient flow of goods and people. With...


  • Abbotsford, Canada Oui Entertain! Inc. Full time

    Oui Entertain! Inc. was founded in 2010 and have organized events across the Lower Mainland and BC since then, with a large focus on corporate events at shopping centres, festivals and cities. We are seeking a talented Field Event Coordinator to join our team and help organize and facilitate events as we enter our busy season. The **Field Event...


  • Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    Triple Eight Transport is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! We are currently focusing on developing our Western Canada lanes, and are in need of a Business Development...


  • Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    Triple Eight Transport is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! We are currently focusing on developing our Western Canada lanes, and are in need of a Business Development...


  • Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    Triple Eight Transport is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! We are currently focusing on developing our Western Canada lanes, and are in need of a Business Development...

  • Server Lead

    6 days ago


    Abbotsford, Canada White Table Catering Full time

    **Nature & Scope** Working alongside the Event Service team - the Serving Lead will be responsible for executing and assisting the team with providing clients and guests with a high level of service and exceptional experience, with a focus on maintaining optimum food and beverage quality, excellent customer service, and safety standards during...


  • Abbotsford, Canada Krahn Full time

    **Civil Field Representative, KM Civil Consultants Ltd**. - **Abbotsford, BC.** KM Civil Consultants is a full-service civil engineering consulting firm specializing in commercial, industrial, institutional, and residential development design and construction administration. Over the past 12 years, it has established a reputation in Alberta and British...


  • Abbotsford, Canada TRIPLE EIGHT TRANSPORT Full time

    Triple Eight Transport is an asset-based carrier company with terminals in Abbotsford BC, Calgary AB, and Acheson AB. We provide full-truckload transportation services to and from all major cities in Western Canada and the United States! We are currently focusing on developing our Western Canada lanes, and are in need of a Business Development...


  • Abbotsford, Canada Riverside Energy Systems Full time

    Riverside Energy Systems is looking for a sales representative to join our team in our Abbotsford and Kamloops offices! This person will actively seek out and engage prospective customers to sell our product and/or services. **Responsibilities**: - ** Demonstrate, promote, and sell Solar Power/Battery/EV Charging Systems**: - Strategically present...


  • Abbotsford, Canada Mainland Motors, Abbotsford Full time

    **Job Title: Commission-Based Car Sales Representative** **Position Type**: Full-time, Commission-based **Responsibilities**: - Prospect and engage potential customers to understand their automotive needs. - Demonstrate vehicle features and conduct test drives to showcase the benefits of available models. - Negotiate sales deals to ensure a positive...


  • Abbotsford, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Store Technical Service Representative, which we call an In Store Service Agent 1. In this role, you will provide technical support to customers by understanding their needs and creating solutions. Join us and grow your career with our retail team as a Store...

  • Sales Associate

    13 hours ago


    Abbotsford, Canada Anytime Fitness - Highstreet (Abbotsford) Full time

    **Be part of the Anytime Fitness team.** **We look to promote and encourage individuals to maximize their potential. With 7 facilities in British Columbia, advancement is performance-based and our culture is based on the 4-P's: People, Purpose, Profit, and Play.** We are currently seeking Sales Representatives to join our team for the Highstreet (...


  • Abbotsford, Canada CubeX Build Full time

    Cubex, a leading manufacturer of high-quality roof trusses, is seeking a skilled sales representative to join their team. The primary responsibility of this position is to sell Cubex's roof trusses and act as a liaison between the Design, Production, and Delivery divisions. Key Responsibilities: - Actively promote and sell Cubex's roof trusses to new and...


  • Abbotsford, Canada Safetek Profire Full time

    **Customer Experience Advisor (CX)** **Safetek Profire’s Mission** - Serving Those Who Keep Our Communities Safe_ **Why Join Us?** Safetek Profire is a leading provider of fire-rescue vehicles (fire trucks) and after-sales services. We represent Canada’s most recognized fire truck brands. We are looking for talented and like-minded people to join our...

  • Admn o 24r

    4 days ago


    Abbotsford, Canada BC Public Service Full time

    Posting Title- ADMN O 24R - Policy Analyst- Position Classification- Administrative Officer R24- Union- GEU- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Courtenay, BC V9N 8H5 CA - Creston, BC V0B 1G6 CA - Dawson Creek, BC V1G 4X3 CA - Duncan, BC V9L 6B1 CA - Fort St John, BC V1J6M7 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA -...


  • Abbotsford, Canada BC Public Service Full time

    Posting Title- BAND 3 - Director, Performance Reporting, Evaluation and User Support- Position Classification- Band 3- Union- N/A- Work Options- Remote- Location- Abbotsford, BC V2S 1H4 CA - Campbell River, BC V9W 6Y7 CA - Cranbrook, BC V1C 7G5 CA - Fort Nelson, BC V0C 1R0 CA - Hope, BC V0X 1L0 CA - Kamloops, BC V2H 1B7 CA - Kelowna, BC V1Z 2S9 CA - Multiple...


  • Abbotsford, Canada Onboarding Direct Full time

    **Who**: Have you been looking for a company that respects your creativity, talent and passion for sales? If so, this job is for you. This is a fantastic opportunity in Abbotsford to join an encouraging and high-performance, tight-knit team of professionals, with a superb corporate culture. Forward thinking and priding themselves on being innovative and...