Customer Experience Advisor

2 weeks ago


Abbotsford, Canada Safetek Profire Full time

**Customer Experience Advisor (CX)**

**Safetek Profire’s Mission**
- Serving Those Who Keep Our Communities Safe_

**Why Join Us?**

Safetek Profire is a leading provider of fire-rescue vehicles (fire trucks) and after-sales services. We represent Canada’s most recognized fire truck brands. We are looking for talented and like-minded people to join our team who share our passion to serve.

We are looking for teammates with a proactive, never-fail attitude in the face of adversity and ambiguous situations. You must be curious and willing to learn and have the ability to work and motivate yourself independently while also working with teammates for the benefit of our customers and the team. If you are a self-motivated team player with a positive attitude, who understands and values customer satisfaction, we’d love to hear from you.

**What You Will Contribute**

**What You Will Do**

Our customers are changing the world, and it is your responsibility to exceed their expectations of what a customer service should be. We expect you to go above and beyond by delivering excellent results and achieve goals on all aspects of customer relations.
- Respond to customer inquiries on parts, service, warranty, and technical support.
- Provide pricing and availability in a quote form for parts and/or services.
- Book service appointments, open work orders and monitor progress of repairs.
- Submit warranty claims to OEM partners and follow up on progress.
- Convert sales quotes to orders and ship to customers.
- Source materials and parts for shop projects.
- Retrieve technical literature for internal and external customer support.
- Outsource specific services to contractors.

**Additional Responsibilities**
- Perform shipping and receiving duties as needed.
- Data entry and updating existing customer information.
- Assist in manufacturing projects as needed.
- Visit customers and attend events to provide a personable customer experience.

**What You Will Need**
- 3+ years of outstanding customer service
- Exceptional problem solving and critical thinking skills.
- Adaptive and solutions-based approach to selling.
- Demonstrated ability to work as part of a team and independently, effectively manage multiple priorities by being organized, and meet critical deadlines in a fast-paced environment.
- Excellent English written and verbal communications skills.
- Thrives in a dynamic work environment.
- High level of ethics, values, integrity, and trust.
- Positive, enthusiastic, and passionate about helping people.
- Valid Provincial Driver’s License.
- You must hold a valid passport and be able to travel to the USA.

**What We Offer at Safetek Profire**

At Safetek Profire, you will enjoy a safe and healthy work environment, and a full range of benefits.
- Opportunity to work on exciting projects of various sizes
- Competitive salary and flexible benefits
- Defined contribution pension plan
- Great team of colleagues to work and collaborate with
- Learning and Development programs, training, career opportunities
- Profit Sharing Plan
- Any gendered language is used only to simplify the wording._ At Safetek Profire, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension
- Dental care
- Extended health care
- On-site gym
- Profit sharing

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

Application deadline: 2023-05-14


  • Service Advisor

    4 weeks ago


    Abbotsford, Canada Cropac Equipment Inc. Full time

    **Service Advisor** **Competitive compensation, based on experience** The Service Coordinator is the primary point of contact with customers and is responsible for providing administrative and customer service support while maintaining a courteous and respectful attitude in all: **Job Duties** - Work with Operations Manager, Service team, and parts...


  • Abbotsford, Canada TD Bank Full time

    **Work Location**: Abbotsford, British Columbia, Canada **Hours**: 18.75 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **KEY...


  • Abbotsford, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...


  • Abbotsford, Canada TD Bank Full time

    413814BR Retail Banking - Customer Service Abbotsford, BC July 11, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • Abbotsford, Canada TD Bank Full time

    403917BR Retail Banking - Customer Service Abbotsford, BC March 22, 2023 Company Overview Department Overview At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers...


  • Abbotsford, Canada TD Bank Full time

    **TD Description** Stay current and competitive. Carve out a career for yourself. Grow with us. **Department Overview** At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long - lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our...

  • IT Support Advisor

    1 month ago


    Abbotsford, British Columbia, Canada City of Abbotsford Full time

    IT Support AdvisorExempt, Full TimePosting #J At the City of Abbotsford our people are our greatest asset. We offer a wide range of diverse, stimulating and rewarding career opportunities that support and recognize high levels of performance. In Abbotsford, we work strongly to create a challenging yet rewarding environment for our employees to thrive. We...


  • Abbotsford, Canada IMP Group Full time

    **Human Resources Advisor**: ***_Join Our Team_**: "Cascade Aerospace is one of Canada's leading specialty aerospace and defence contractors - a place where _we do cool things_ for great customers!" We invite you to consider a career with us - come, experience our creative, innovative, and performance-based company! **_Job Description_**: We are looking for...


  • Abbotsford, Canada Premium Retail Services Full time

    Nespresso Coffee Advisor General Information Company: PRE-CA Location: Whiterock, British Columbia, V2T 4N5 Ref #: M56530 Function: Brand Advocacy & Sales Employment Duration: Part-time Description and Requirements As a Nespresso Coffee Advisor, you'll excite customers and help spark sales for Nespresso by engaging...


  • Abbotsford, Canada Cascade Aerospace Inc. Full time

    **_Join Our Team_**: "Cascade Aerospace is one of Canada's leading specialty aerospace and defence contractors - a place where _we do cool things_ for great customers!" We invite you to consider a career with us - come, experience our creative, innovative, and performance-based company! **_Job Description_**: We are looking for a **Human Resources Advisor**...

  • Parts Advisor

    2 weeks ago


    Abbotsford, Canada Braber Equipment Ltd Full time

    **Parts Advisor** **Key Responsibilities include, but are not limited to**: - Process incoming sales orders using our ERP system (Syspro) and provide exceptional customer service and support - Assist customers with a variety of requests, including: recommending products, updating shipping statuses, and trouble shooting issues - Maintain an efficient sales...

  • Insurance Advisor

    2 days ago


    Abbotsford, Canada Westland Insurance Ltd. Full time

    We’re searching for an Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd is growing and has a new opportunity for an Insurance Advisor at our Seven Oaks Shopping Center office in Abbotsford, BC. Do you love to talk about insurance and provide exceptional client service? If so, you will love working for Westland!...


  • Abbotsford, Canada Harbourfront Wealth Management Inc Full time

    **Company description** About Harbourfront: Harbourfront Wealth Management Inc. is an employee-owned firm and IIROC registered securities dealer with offices across Canada. The firm specializes in providing holistic wealth management solutions for mid to high-net-worth individuals which includes customized, back-tested portfolio construction, financial...

  • Money Advisor

    3 weeks ago


    Abbotsford, Canada G&F Financial Group Full time

    Looking to join a team of driven, collaborative, and positive professionals, grow your career, and contribute meaningfully to your community? Sounds like this opportunity might be the perfect fit! At Gulf & Fraser, we strive to create a future where everyone in our communities can achieve financial wellness. For over 80 years, Gulf & Fraser has invested in...


  • Abbotsford, Canada Westland Insurance Ltd. Full time

    We’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor at our Abbotsford, BC - Abbottsford Village location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a...


  • Abbotsford, Canada Westland Insurance Ltd. Full time

    We’re searching for a Trainee - Insurance Advisor. Are you searching for new possibilities? Westland Insurance Group Ltd has an exciting opportunity for a Trainee - Insurance Advisor at our Abbotsford, BC (Abbotsford Village) location. Do you love to provide exceptional client service? If so, you will love working for Westland! We are looking for a career...

  • Genetic Advisor

    4 weeks ago


    Abbotsford, Canada WestGen Full time

    WestGen, a well-established Group of Companies operating as a dominant supplier to the Western Canadian Dairy industry, is seeking a Genetics Advisor to join our team. The role of a Genetic Advisor is a vital part of the WestGen team; providing dairy breeding advice and genetic products to dairy clients in the BC, Fraser Valley Area. Travel is required in...

  • Sales Consultant

    4 weeks ago


    Abbotsford, Canada Abbotsford Nissan Full time

    Abbottsford Nissan is looking for a dynamic and motivated Sales Consultant / Product Advisor to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and driving sales of our top-of-the-line Nissan vehicles. **Responsibilites**: - Approach, greet, and offer assistance or direction to all...


  • Abbotsford, Canada OpenRoad Auto Group Full time

    **UNLIMITED POSSIBILITIES AHEAD.** **Position**:Product Advisor **Status**: Full-Time **Dealership**: OpenRoad Toyota Abbotsford **Department**: Sales We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships...


  • Abbotsford, Canada TD Full time

    Lieu de travail:Abbotsford, Colombie-Britannique, CanadaHoraire:18.75Secteur d’activité:Services bancaires personnels et commerciauxDétails de la rémunération :Nous avons à cœur d’offrir une rémunération juste et équitable à tous nos collègues. En votre qualité de candidat ou de candidate, nous vous encourageons à avoir une conversation...