Hcm Client Service Consultant, Bilingual

4 months ago

Etobicoke, Canada ADP Full time

ADP is hiring a Next Gen **HCM** **Client Service Consultant, Bilingual**
- _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
- _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
- _Are you looking for an inclusive environment with a culture of collaboration and belonging?_

If so, we are seeking a service consultant to support our clients and work on a collaborative, dynamic team. Read on and decide for yourself.

The nature of what you do every day will not change - your #1 goal is to support your clients. However, every day will be different because the inquiries you receive will vary, as well as the solutions you provide to each unique client. Your time will be spent on technical activities, contributing to projects and utilizing analysis to solve problems. You will leverage your partnerships by interacting and collaborating with key stakeholders. You will have the opportunity to master the world of human capital management Whether your emphasis is on Payroll or HR will be dependent on the functional area you join.

We have recently been recognized as a Greater Toronto’s Top Employer 2024 by Mediacorp Canada and a Best Workplace for Innovators by Fast Company.

**WHAT YOU'LL DO**:_Responsibilities_

**What you can expect on a typical day**:
**Communicate and Exceed Client Expectations. **You will use your strong interpersonal skills and product knowledge to communicate with customers and representatives to resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

**Educate and Provide Recommendations. **You will leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

**TO SUCCEED IN THIS ROLE**:_ _**_Required Qualifications_
- Prior client service or systems integration experience, preferably in a technology-based environment
- Knowledge of HR principles, workflows and processes
- Experience in a human resources environment, with proven ability to produce positive results
- Problem-solving techniques and the ability to learn new technologies
- People skills, including the ability to empathize with client challenges
- Full professional bilingualism (English/French), both written and verbal

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

- Experience noted above, OR
- Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

**BONUS POINTS FOR THESE**: _Preferred Qualifications_
- Experience with Benefits concepts
- PHR/SPHR certification

**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Be yourself**in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
- **Belong **by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
- **Grow your career **in an agile, fast-paced environment with plenty of opportunities to progress.
- **Continuously learn **through ongoing training, development, and mentorship opportunities.
- **Be your healthiest.**Best-in-class benefits start on Day 1 because healthy associates are happy ones.
- **Focus on your mental health and well-being.**We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
- **Join a company committed to giving back **and generating a lasting, positive impact** **upon the communities in which we work and live.
- **Get paid to pay it forward.**Company-paid time off for volunteering for causes you care about.

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job perfor

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