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Consultant Tlm Support

1 month ago

Etobicoke, Canada ADP Full time

**TLM Support Consultant**

**Job purpose**

Resolve software and hardware questions for clients using Time and Labor Management products. Provide solutions to meet client needs to automate the output of time and attendance calculations for payroll production.

**Duties and responsibilities**
- Follow call handling best practices to deliver Service Excellence
- Resolve inbound service requests from internal and external clients utilizing ADP Time products
- Adhere to schedule as per Workforce Management
- Achieve call metrics as determined by business unit
- Detail client service requests in client record management system
- Collaborate with internal product support partners to bring resolution to client request
- Maintain knowledge and proficiency of Time and Labor Management products
- Support additional ADP business partners as call volume permits

**Qualifications**

Bilingual
- French & English
- Proven track record for delivering superior customer service
- Basic understanding of networks, routers, switches, IP addresses
- Excellent organization and prioritization skills
- Strong attention to detail
- Excellent time management skills Strong communication
- written and oral

**Education**

Post-secondary diploma or equivalent

**Experience**

1-2 years of customer service experience

**Working conditions**

Able to work between 8am-8pm EST

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP**: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.