Client Success Relationship Manager

5 months ago

Etobicoke, Canada ADP Full time

**ADP is hiring a Client Success Relationship Manager.**
- Are you looking to grow your career in an agile, dynamicenvironment with plenty of opportunities to progress?
- Do you want to continuously learn through ongoing training, development, and mentorship opportunities?
- Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights?

Well, this may be the role for you. Ready to make your mark?

As a** Client Success Relationship Manager, **you’ll serve as an advocate of ADP’s Global Human Capital Management Solution and Service capabilities, while driving ADP’s message as a world leader in the HCM industry into the client base. The role supports ADP Canada’s ADP® Comprehensive Services - Majors level clients.

Every day, you will work on developing and managing strong, productive relationships with executive-level client contacts (i.e.; CFO, CHRO). You will align with ADP General Managers and Executive Committee members as required, and collaborate with ADP Sales, Service and Implementation teams and any other functional team as required in order to win new clients and influence additional business in existing clients in adherence with targets established annually.

To thrive in this role, you must have a strong combination of account management / relationship-building skills and business/financial acumen. Success in this role can be defined by year-over-year increases in metrics related to client satisfaction indexes, client retention rates, exceptional relationship management client survey results, targeted revenue growth and share of wallet per client.

**To learn more about careers in **Client Service **at ADP**, **visit**:
**What you’ll do**:_Responsibilities_

**What you can expect on a typical day**:

- **Client Focus**:

- You’ll effectively manage the client relationship for ADP’s complex clients both domestic and North America.
- Your primary responsibilities will be Retention, Referencability, and Revenue.
- You’ll cultivate a trusted advisor relationship with clients to influence a propensity to partner with ADP.
- You’ll recognize what actions will demonstrate exemplary partnership to their client base, by incorporating a deep understanding of the client needs with appropriate ADP solutions and expertise.
- You’ll oversee and support effective and mutually beneficial contract negotiations and understand financial impact.
- You’ll ensure appropriate utilization and consistent execution of tools, communications, processes, client retention activities, and metrics.
- You’ll maintain a sufficient client assignment base while looking for opportunities to enhance and increase coverage.
- **Client **Communication**:

- You’ll demonstrate strong presentation, meeting management and relationship management/servicing skills.
- You are confident in the ability to challenge the current state and make a compelling case for change.
- You’ll lead and drive continuous improvement and operate with flexibility.
- You have a significant understanding of Human Capital Management concepts with the ability to represent a broad range of ADP disciplines and solution platforms.
- You have a comprehensive industry and competitive knowledge with an external network of expertise.
- You carry exceptional verbal and written communication skills - to be applied equally with external audiences and internal constituencies.
- You’ll facilitate and encourage client participation in ADP events as appropriate,
( i.e. MOTM, ReThink, Beta Product opportunities, and testimonials).

**TO SUCCEED IN THIS ROLE**:_Requirements _
- A minimum of 3-5 years of progressive career experience with demonstrated proficiency in managing a diverse roster of complex client account relationships, ideally in SaaS the technology and outsourcing industry. HCM and payroll Technology experience is an asset.
- Extensive experience building relationships with clients is essential.
- Advanced MS Word and Excel software capabilities

**Bonus points for these**:_Preferred Qualifications_
- Degree or Equivalent Or, its equivalent in Business Administration, Human Resources, Finance or another related field
- Accreditation from appropriate organizations (CPP, CEBS, PHR) is an asset.


**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN**:

- **Focus on your mental health and well-being.** We take care of one another and offer support for your well-beingbecause healthy associates are happy ones.
- **Join a company committed to giving back **and generating a lasting, positive impact** **on the communities in which we work and live.
- **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
- **Innovate. Problem-solve.** Shape the future of work with people you like.
- **Balance work and personal time. **Flexibility to integrate work more easily in your ev

  • Client Success Relationship Manager

    2 weeks ago

    Etobicoke, Canada ADP Full time

    **ADP is hiring a Client Success Relationship Manager*** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? - Do you want to continuously learn through ongoing training, development, and mentorship opportunities? - Are you looking to be yourself in a culture that values equity, inclusion, and...

  • Client Success Relationship Manager

    6 months ago

    Etobicoke, Canada ADP Full time

    The Client Success Relationship Manager serves as an advocate of ADP's Global HCM Solution and Service capabilities, while driving ADP's message as a world leader in the HCM industry into the client base. The role supports ADP Canada's Comprehensive Services - Majors level clients. Key areas of focus include the development / ongoing management of strong,...

  • Bilingual Client Success Relationship Manager

    3 weeks ago

    Etobicoke, Canada ADP (Automatic Data Processing) Full time

    ADP is seeking a Bilingual Principal, Client Success Relationship Manager. This is an opportunity to grow your career in a dynamic environment with plenty of opportunities to progress. As a Bilingual Principal, Client Success Relationship Manager, you will be responsible for building and maintaining strong relationships with clients, ensuring their success...

  • Bilingual Principal Relationship Manager

    1 month ago

    Etobicoke, Canada ADP (Automatic Data Processing) Full time

    Position DescriptionADP is hiring a Bilingual Principal, Client Success Relationship ManagerAbout the RoleWe are seeking a highly skilled and experienced Bilingual Principal, Client Success Relationship Manager to join our team. As a key member of our client success team, you will be responsible for building and maintaining strong relationships with our...

  • Customer Success Manager, Event Housing

    6 months ago

    Etobicoke, Canada Streampoint Solutions Full time

    We are looking for a skilled and motivated Event Housing Manager to join our team at Streampoint Solutions. Our company is a leading provider of event technology solutions to clients worldwide. We specialize in creating tailored tools for conferences, trade shows, and special events, including our cloud-based room block management platform, Resiada. As our...

  • Client Service Manager

    1 month ago

    Etobicoke, Canada ADP (Automatic Data Processing) Full time

    Job Title: Client Service ManagerAt ADP, we're committed to helping our clients succeed in an agile and dynamic environment. As a Client Service Manager, you'll play a key role in helping our clients leverage our exceptional services.About the Role:We're seeking a highly motivated and experienced professional to join our team as a Client Service Manager. In...

  • Dealer Relationship Manager

    4 weeks ago

    Etobicoke, Canada Clutch Technologies Inc. Full time

    **About Clutch**: We're on a mission to reinvent the way people buy, sell, and own cars. Are you game? Clutch is Canada's largest online used car retailer, delivering a seamless, hassle-free car buying and selling experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their...

  • Senior Relationship Manager, Corporate Syndications

    4 weeks ago

    Etobicoke, Canada Meridian Full time

    **Job Summary**Meridian is seeking a highly skilled Senior Relationship Manager, Corporate Syndications to join our team. As a key member of our Corporate Banking team, you will be responsible for managing a diverse portfolio of syndicated financing accounts, identifying and escalating material risk issues, and building key relationships with chartered bank...

  • Client Account Manager

    5 months ago

    Etobicoke, Canada ADP Full time

    **: The position of Client Account Manager (CAM) supports our Employee Financial Solutions organization and is focused on the Fund Direct (FD) and SmartCompliance (SC) business. This position is responsible for ensuring satisfaction and providing service excellence for an assigned client base of FD/SC Canada clients. Acts as second level support for the...

  • Senior Relationship Manager, Corporate Syndications

    4 weeks ago

    Etobicoke, Canada Meridian Full time

    Job SummaryWe are seeking a highly skilled and experienced Relationship Manager to join our Corporate Banking team. As a key member of our team, you will be responsible for managing a diverse portfolio of syndicated financing accounts, identifying and escalating material risk issues, and building key relationships with chartered bank representatives,...

  • Client Service Representative

    5 months ago

    Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...

  • Client Service Representative

    6 months ago

    Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...

  • Client Service Representative

    2 months ago

    Etobicoke, Canada Elite Marketing and Sales Full time

    **Elite Marketing & Sales** is actively seeking high-quality, self-motivated Client Service Representatives who are keen to learn and passionate about providing exceptional service to each customer. Our work environment values professionalism, diversity, inclusion, and the opportunity for career success. At **Elite**, we believe that authentic relationships...

  • Senior Relationship Manager, Corporate Syndications

    1 month ago

    Etobicoke, Canada Meridian Full time

    Description "> Why Meridian? At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create  opportunity and meet people where they are.  Find our story here: About Meridian Our Business Banking Practice: Our vision is to be recognized...

  • National Client Manager

    5 months ago

    Etobicoke, Canada Brinks Full time

    **Position Title**:National Client Manager **Reports to**:VP, Financial Institutions **Location**: Canadian Head Office in Etobicoke **Position Overview** **Position Overview** We currently have a leading-edge opportunity for a Financial Institutions (FI) Business Development Manager, to be located at our Canadian Head Office in Etobicoke. The successful...

  • IT Client Services Manager

    2 months ago

    Etobicoke, Canada Nuvollo Full time

    **Client Services Manager** The Client ServicesManager is responsible for managing daily operations of the service desk, managing the client services team, representing the team internally and externally, and helping to ensure that the client services team is continually developing and improving. To meet these many demands, the Client Services Manager must...

  • Relationship Manager

    5 months ago

    Etobicoke, Canada Meridian Credit Union Full time

    **Why Meridian?**: **At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.**: **Find our story here**:About Meridian**: **Our Business Banking Practice**: **Our vision is to be recognized as the...

  • Psw Dementia Client

    5 months ago

    Etobicoke, Canada ComForCare Home Care - North York Full time

    Dundas and Runnymede. 4 hours, 7 days per week. 1230 pm to 430 pm. Live your best life possible by helping others live theirs. Our Caregivers are the heart and soul of what we do. At ComForCare, we like to celebrate successes and have fun while building meaningful relationships. Join our team and be a part of a certified Great Place To Work®! **Be a part...

  • Client Services Coordinator

    5 months ago

    Etobicoke, Canada Humber Full time

    **Client Services Coordinator - ITS - FT Support** - (26397) **Find Your Spot at Humber** At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in...

  • Client Service Manager

    2 months ago

    Etobicoke, Canada ADP Full time

    **ADP is hiring a Client Service Manager** - Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Well, this may be the role for you. Ready to make your mark? As a** Client Service Manager**, you’ll help our clients leverage ADP's exceptional business solutions so they can focus on what matters...