Service Desk Specialist

5 months ago


Winnipeg, Canada Workers Compensation Board of Manitoba Full time

**Job Duties**:

- Service Operation
- Incident Management - First Level Support- Incident escalation to second level support for investigation and diagnosis as needed

Request FulfillmentAccess ManagementProblem Management- Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem.

Asset Management- Assists with the configuration, installation, support and maintenance of Information Technologies assets (physical assets (workstations, telephony equipment, computing peripherals and “shrink wrap” software), documentation, service level agreements, service catalogs, warranties)

Desk Side- Provide IMAC (Install, Move, Add, Change) service to workstations and peripheral equipment
- Prep of new equipment for rollout to users
- Track, record, and update inventory and asset tracking systems and disposal of equipment

Batch Services and Print Services- Develop and maintain operational documentation for the batch scheduling environment
- Initiation of batch schedules according to defined schedules
- Monitor progress of scheduled jobs, verify results for success/failures, and notify second level support as required
- Perform problem resolution for batch and print services
- Perform printer preventative maintenance and manage printer supplies inventory.
- Operate printers including print queue management and forms management
- Sort output for distribution to WCB mailroom according to defined schedules

Adheres to the service delivery competencies, processes, methods, and tools utilized within the unit.
- Ensures all tasks and activities within the unit are relevant and linked to the WCB's corporate strategies, mission and vision. This includes the IT department's mission and vision.
- Contributes reference material to Service Desk documentation and end user training (knowledge base, FAQ, guidelines, etc.) for use within the unit and business end users.
- Participates in the delivery of end user training material to end users.
- Pursues professional development by attending business and technical development courses and seminars.
- At times, this position is required to perform some job duties during non-work hours. Overtime may be required.**Qualifications**:
One (1) year IT certificate from a recognized college or educational institution

Eight months (8) months previous experience in a customer service or technical role providing IT support

Typing speed 35 wpm (error rate less than 5%)

Proficiency in the use of a personal computer and software in a Windows environment including network file systems and Microsoft Office

Ability to quickly acquire working knowledge of new technologies and software

Ability to interpret and execute technical instructions and exercise initiatve to solve problems

Developed analytical and problem solving skills

Ability to communicate effectively, both verbally and in writing about a variety of topics in technical and non-technical terms

Excellent interpersonal skills to develop and maintain working relationships with stakeholders and understand their requirements

Ability to organize and prioritize workload while providing excellent customer service

Ability to work under pressure, independently and in a team environment

Ability to work in an awkward position and lift heavy to moderately heavy objects

CompTia A+, MCSE or Network Plus certification would be an asset

Knowledge of Service Desk and Computer Operations functionality and ITIL Foundations would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

**Additional Information**:
Ability to communicate proficiently in both official languages (English & French) is an asset.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

About WCB:
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness, Engagement and Growth.
- Are you interested in this job?



  • Winnipeg, Manitoba, Canada Randstad Full time

    Service Desk / Deskside Support Specialist OpportunityWe are pleased to offer a new contract opportunity for a Service Desk / Deskside Support Specialist to join our team at a leading employer in the local market.Key Highlights:Onsite role with a leading employerPotential for contract extension and conversionAbout the Role:As a Service Desk / Deskside...


  • Winnipeg, Manitoba, Canada Randstad Full time

    Service Desk / Deskside Support Specialist OpportunityWe are pleased to offer a new contract opportunity for a Service Desk / Deskside Support Specialist to join our team at a leading employer in the local market.Key Highlights:Onsite role with a leading employerPotential for contract extension and conversionAbout the Role:As a Service Desk / Deskside...


  • Winnipeg, Manitoba, Canada Randstad Full time

    Service Desk / Deskside Support Specialist OpportunityWe are seeking a skilled Service Desk / Deskside Support Specialist to join our team in Winnipeg. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Provide timely and effective technical support to clients via...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job SummaryWe are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to end-users, resolving IT incidents, and performing hardware repairs.Key Responsibilities:Resolve end-user IT incidents, problems, and requestsProvide one-on-one end-user support and...

  • Service Desk

    3 weeks ago


    Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job Title: Service Desk / Deskside Support Specialist - Lvl 2We are seeking a highly skilled and experienced Service Desk / Deskside Support Specialist to join our team at Randstad Canada. As a Service Desk / Deskside Support Specialist, you will be responsible for providing technical support and assistance to end-users, resolving IT incidents, problems, and...

  • Service Desk

    3 weeks ago


    Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job Title: Service Desk / Deskside Support Specialist - Lvl 2We are seeking a highly skilled and experienced Service Desk / Deskside Support Specialist to join our team at Randstad Canada. As a Service Desk / Deskside Support Specialist, you will be responsible for providing technical support and assistance to end-users, resolving IT incidents, problems, and...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job SummaryWe are seeking a skilled Service Desk Specialist to join our team in Winnipeg. As a Deskside Support Technician, you will be responsible for resolving end-user IT incidents, problems, requests, and standard changes. Your excellent customer service and communication skills will be essential in providing one-on-one end-user support and problem...

  • Service Desk Analyst

    3 weeks ago


    Winnipeg, Manitoba, Canada Randstad Full time

    Sr. Service Desk Analyst OpportunityWe are seeking a highly skilled Sr. Service Desk Analyst to join our team at Randstad. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Receive and resolve technical issues in a timely and professional mannerProvide technical...

  • Service Desk Analyst

    3 weeks ago


    Winnipeg, Manitoba, Canada Randstad Full time

    Sr. Service Desk Analyst OpportunityWe are seeking a highly skilled Sr. Service Desk Analyst to join our team at Randstad. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients.Key Responsibilities:Receive and resolve technical issues in a timely and professional mannerProvide technical...

  • Front Desk Coordinator

    5 months ago


    Winnipeg, Canada Victoria Park Medispa Full time

    Front Desk Coordinator Victoria Park offers the finest medispa services at our 22 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have...


  • Winnipeg, Manitoba, Canada Zenith Training Center Full time

    Zenith Training Center is seeking a skilled Front Desk Support Specialist to provide exceptional customer service and administrative support. The ideal candidate will possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.Key Responsibilities:Customer Service: Greet clients and visitors, provide...


  • Winnipeg, Canada ETAC Service & Supply Full time

    **About Us**: At ETAC, we are committed to powering projects of industry across North America. Manufacturing, construction, industrial, energy sectors, and emerging industries such as electric vehicle charging infrastructure can benefit from our streamlined distribution services. **Job Overview**: We are currently looking a Front Desk Receptionist at our...


  • Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full time

    We are seeking a skilled Front Desk Associate to join our team at Pixel Auto Service Limited. The ideal candidate will have a secondary (high) school graduation certificate and 1-2 years of experience in a customer-facing role. Key responsibilities include greeting clients, providing basic information, scheduling appointments, maintaining records, and...


  • Winnipeg, Canada OXYGEN TECHNOLOGIES Full time

    **SERVICE DESK TEAM LEAD** The Private Network, a leading company in Managed IT Services, is seeking a highly skilled and dedicated Service Desk Team Lead to join our team. Reporting to the Service Desk Manager, you will play a crucial role in mentoring the Service Coordinator, Tier I, Tier 2 and Tier 3 technicians, ensuring the efficient and optimized...


  • Winnipeg, Canada The Dufresne Group Full time

    Technical Support Service Desk Career Opportunity The Dufresne Group is currently seeking a Technical Support Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. As a Technical Support Service Desk you will be responsible for ensuring the timely restoration of service acting as first line...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Canada. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and in-personResolve...


  • Winnipeg, Manitoba, Canada Randstad Canada Full time

    Job Title: Service Desk AnalystWe are seeking a highly skilled Service Desk Analyst to join our team at Randstad Canada. As a Service Desk Analyst, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and in-personResolve...


  • Winnipeg, Canada The Dufresne Group Full time

    Operational Support Service Desk Opportunity The Dufresne Group is currently seeking an Operational Support, Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. As an Operational Support Service Desk, you will be responsible for providing a high level of hands-on technical customer service...

  • Service Desk Analyst

    5 months ago


    Winnipeg, Canada Online Business Systems Full time

    Our vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...


  • Winnipeg, Canada RocketRez Inc Full time

    RocketRez is an all-in-one cloud platform behind some of the fastest growing tours & attractions. Our platform connects data from every facet of our customers’ business to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and ideally exciting attractions, this just may be the career...