Service Desk Specialist

7 months ago

Winnipeg, Canada WCB Manitoba Full time

**Job Summary**:
**Job Duties**:
Service Operation

Incident Management - First Level Support
- Incident escalation to second level support for investigation and diagnosis as needed

Request Fulfillment

Access Management

Problem Management
- Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem.

Asset Management
- Assists with the configuration, installation, support and maintenance of Information Technologies assets (physical assets (workstations, telephony equipment, computing peripherals and “shrink wrap” software), documentation, service level agreements, service catalogs, warranties)

Desk Side
- Provide IMAC (Install, Move, Add, Change) service to workstations and peripheral equipment
- Prep of new equipment for rollout to users
- Track, record, and update inventory and asset tracking systems and disposal of equipment

Batch Services and Print Services
- Develop and maintain operational documentation for the batch scheduling environment
- Initiation of batch schedules according to defined schedules
- Monitor progress of scheduled jobs, verify results for success/failures, and notify second level support as required
- Perform problem resolution for batch and print services
- Perform printer preventative maintenance and manage printer supplies inventory.
- Operate printers including print queue management and forms management
- Sort output for distribution to WCB mailroom according to defined schedules

Adheres to the service delivery competencies, processes, methods, and tools utilized within the unit.

Ensures all tasks and activities within the unit are relevant and linked to the WCB's corporate strategies, mission and vision. This includes the IT department's mission and vision.

Contributes reference material to Service Desk documentation and end user training (knowledge base, FAQ, guidelines, etc.) for use within the unit and business end users.

Participates in the delivery of end user training material to end users.

Pursues professional development by attending business and technical development courses and seminars.

At times, this position is required to perform some job duties during non-work hours. Overtime may be required.

**Qualifications**:
One (1) year IT certificate from a recognized college or educational institution

Eight months (8) months previous experience in a customer service or technical role providing IT support

Typing speed 35 wpm (error rate less than 5%)

Proficiency in the use of a personal computer and software in a Windows environment including network file systems and Microsoft Office

Ability to quickly acquire working knowledge of new technologies and software

Ability to interpret and execute technical instructions and exercise initiatve to solve problems

Developed analytical and problem solving skills

Ability to communicate effectively, both verbally and in writing about a variety of topics in technical and non-technical terms

Excellent interpersonal skills to develop and maintain working relationships with stakeholders and understand their requirements

Ability to organize and prioritize workload while providing excellent customer service

Ability to work under pressure, independently and in a team environment

Ability to work in an awkward position and lift heavy to moderately heavy objects

CompTia A+, MCSE or Network Plus certification would be an asset

Knowledge of Service Desk and Computer Operations functionality and ITIL Foundations would be an asset

Ability to communicate proficiently in both official languages (English & French) is an asset, but is not required

**Additional Information**:
You may be asked to demonstrate your ability through competency based interviewing and/or testing.

**Additional Information**:
Ability to communicate proficiently in both official languages (English & French) is an asset.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Indigenous persons, visible minorities, persons with disabilities, women, 2SLGBTQ+ persons and members of other equity-seeking groups. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

About WCB:
The Workers Compensation Board promotes safety and health in Manitoba workplaces and aims to help prevent and reduce the occurrence of workplace injuries and disease. Working with its partners, the WCB promotes safe and healthy workplaces, facilitates recovery and return to work, provides compassionate and supportive compensation services for workers and employers, and ensures responsible financial stewardship.

WCBdoes encompasses what it means to work at the WCB. The WCB is proud to have employee benefits and programs that support financial and personal security, foster health and well-being, encourage involvement and support growth as an individual and member of the WCB community. The four categories of WCBdoes include: Security, Wellness,

  • Front Desk Coordinator

    7 months ago

    Winnipeg, Canada Victoria Park Medispa Full time

    Front Desk Coordinator Victoria Park offers the finest medispa services at our 22 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and strive to provide the latest technology, treatments, and products. We offer unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to have...

  • Front Desk Receptionist

    7 months ago

    Winnipeg, Canada ETAC Service & Supply Full time

    **About Us**: At ETAC, we are committed to powering projects of industry across North America. Manufacturing, construction, industrial, energy sectors, and emerging industries such as electric vehicle charging infrastructure can benefit from our streamlined distribution services. **Job Overview**: We are currently looking a Front Desk Receptionist at our...

  • IT Service Desk Team Lead

    6 months ago

    Winnipeg, Canada OXYGEN TECHNOLOGIES Full time

    **SERVICE DESK TEAM LEAD** The Private Network, a leading company in Managed IT Services, is seeking a highly skilled and dedicated Service Desk Team Lead to join our team. Reporting to the Service Desk Manager, you will play a crucial role in mentoring the Service Coordinator, Tier I, Tier 2 and Tier 3 technicians, ensuring the efficient and optimized...

  • Service Desk Analyst

    1 week ago

    Winnipeg, Canada Western Financial Group Full time

    **We are one of Canada’s Top Employer, Join Us** Are you an experienced Service Desk Analyst looking for your next great role? **Service Desk Analyst** Reporting to the Team Lead, User Experience, the Service Desk Analyst will be responsible for providing front line support to internal clients by responding to all service requests (hardware and...

  • Technical Support Service Desk

    6 months ago

    Winnipeg, Canada The Dufresne Group Full time

    Technical Support Service Desk Career Opportunity The Dufresne Group is currently seeking a Technical Support Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. As a Technical Support Service Desk you will be responsible for ensuring the timely restoration of service acting as first line...

  • Technical Support Service Desk

    7 days ago

    Winnipeg, Canada The Dufresne Group Full time

    Technical Support Service Desk Career Opportunity The Dufresne Group is currently seeking a **Technical Support Service Desk** for our Information Technology Team within our **Home Office** located at **147 Commerce Drive** in **Winnipeg, MB**.** As a Technical Support Service Desk you will be responsible for ensuring the timely restoration of service...

  • Operational Support, Service Desk

    6 months ago

    Winnipeg, Canada The Dufresne Group Full time

    Operational Support Service Desk Opportunity The Dufresne Group is currently seeking an Operational Support, Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. As an Operational Support Service Desk, you will be responsible for providing a high level of hands-on technical customer service...

  • Service Desk Analyst

    7 months ago

    Winnipeg, Canada Online Business Systems Full time

    Our vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...

  • Service Desk Analyst

    19 hours ago

    Winnipeg, Canada Exchange Technology Services Full time

    A fast-growing Winnipeg TSP firm, supporting companies across several industries. We provide support to more than 3,500 users, 300+ servers, and 250+ network devices in local and remote offices. We provide a wide range of Managed IT, Cyber Security, Project Management, Business Intelligence, and Telecommunications services across Canada, Nunavut, and the...

  • Weekend Support Desk Specialist

    7 months ago

    Winnipeg, Canada RocketRez Inc Full time

    RocketRez is an all-in-one cloud platform behind some of the fastest growing tours & attractions. Our platform connects data from every facet of our customers’ business to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and ideally exciting attractions, this just may be the career...

  • Service Desk Specialist

    7 months ago

    Winnipeg, Canada Worker's Compensation Board of Manitoba Full time

    **Job Duties**: Service Operation Incident Management - First Level Support - Incident escalation to second level support for investigation and diagnosis as needed Request Fulfillment Access Management Problem Management - Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem. Asset Management - Assists with...

  • Service Desk Specialist

    7 months ago

    Winnipeg, Canada Workers Compensation Board of Manitoba Full time

    **Job Duties**: - Service Operation - Incident Management - First Level Support- Incident escalation to second level support for investigation and diagnosis as needed Request FulfillmentAccess ManagementProblem Management- Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem. Asset Management- Assists with...

  • Service Desk Technician

    7 months ago

    Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time

    **What We Offer**: - Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program (EFAP) - You...

  • Service Desk Analyst

    5 days ago

    Winnipeg, Canada Tata Consultancy Services Full time

    Inclusion without ExceptionTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • Service Desk Analyst

    5 days ago

    Winnipeg, Canada Tata Consultancy Services Full time

    Inclusion without ExceptionTCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • Service Desk Analyst

    4 days ago

    Winnipeg, Canada Tata Consultancy Services Full time

    Inclusion without Exception TCS is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity and is reflected in our people stories across our...

  • Deal Desk Clerk

    1 week ago

    Winnipeg, Canada Capital Auto Mall Full time

    **Company**: Capital Ford Lincoln (Winnipeg) At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people. Through demonstrating our core values of respect, transparency, care, excellence,...

  • Customer Service Desk Associate

    3 months ago

    Winnipeg, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...

  • Front Desk Receptionist

    3 months ago

    Winnipeg, Canada Auto List Full time

    Join Our Team at Auto List: Front Desk Receptionist Wanted! Are you friendly, organized, and ready to make a difference? Auto List is looking for a new Front Desk Receptionist to join our team! **Key Responsibilities**: - Warmly greet and welcome visitors in a professional manner - Manage incoming phone calls, schedule appointments, and oversee front desk...

  • Service Desk Analyst

    1 week ago

    Winnipeg, Canada The North West Company Full time

    **Hours of Operation**: Monday - Friday (7:00am - 6:30pm) Saturday - Sunday (8:30am - 4:30pm) - Occasional holidays are required weekends are rotated/staffed by all members of the team_ In your role as a Service Desk Analyst at The North West Company (NWC), you will provide first level support services to our external store chains as well as internal...