Operational Support, Service Desk
5 months ago
Operational Support Service Desk Opportunity
The Dufresne Group is currently seeking an Operational Support, Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB.
As an Operational Support Service Desk, you will be responsible for providing a high level of hands-on technical customer service to our retail stores, distribution centers, and corporate offices for incidents reported by US and Canadian internal team members. This role requires various technical skills, including but not limited to desktop, server, audiovisual, wiring, WIFI, and printing. The individual is accountable for ensuring the resolution of incidents meets or exceeds the negotiated service levels and to the customer's satisfaction with a focus on Excellence, Everywhere, Everyday.
The Dufresne Group is committed to investing in our team members; we offer:
Market competitive wages;
Comprehensive benefits plan and excellent employee discounts;
Employer Sponsored Retirement Savings Plan;
Career growth and continuous development;
Respectful and family-oriented working environment with strong company values.
**As the Operational Support Service Desk you will**:
Conduct incident management, change management and the escalation processes relating to the desktop environment and is tier 1 for the network systems, including Wi-Fi, access points, printing, and scanners, while following the documented procedures.
Maintain computer equipment, including desktops, audiovisual, ups and wiring, Wi-Fi, and printing for all retail stores, distribution centres, and head office.
Support the onsite IT vendors in coordination with Tier 2.
Participate in onsite technical resource projects.
Respond to enquiries and incidents from customers and the support team through incident classification, triage support, investigation, and diagnosis.
Identify appropriate second-level teams for in-depth technical support. Work for first-call resolution of incidents while adhering to the service levels and operational metric level agreement.
Improve technical content and departmental procedures for the Service Desk knowledge base.
Assist in process improvement opportunities to increase quality and efficiency.
Retain timely awareness of ongoing initiatives, rollouts, and changes to the technical environment.
Perform a variety of shifts in a 24/7 environment.
Minimum 2-4 years of experience in a diverse technology and customer service-focused role.
High school diploma, GED, or equivalent skills and experience.
Technical certifications or experience in CompTIA A+ and Microsoft.
Certifications in Network + or Windows 10.
Good understanding and working knowledge of Office 365 products, domains, IP infrastructure, desktop products and server operating systems.
Good working knowledge of network troubleshooting skills and basic scripting knowledge.
Excellent communication, interpersonal, problem-solving and customer service skills.
Team player and able to adapt to change.
Able to converse in multiple languages is an asset.
Ability to work a variety of shifts in a 24/7 environment with flexibility to be on call on a 24/7 rotational basis with potential evening and weekend coverage, as required.
Valid passport and ability to travel in North America.
Criminal Record Check required.
-
Technical Support Service Desk
5 months ago
Winnipeg, Canada The Dufresne Group Full timeTechnical Support Service Desk Career Opportunity The Dufresne Group is currently seeking a Technical Support Service Desk for our Information Technology Team within our Home Office located at 147 Commerce Drive in Winnipeg, MB. As a Technical Support Service Desk you will be responsible for ensuring the timely restoration of service acting as first line...
-
Front Desk Coordinator
2 weeks ago
Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full timePursue a career opportunity with Pixel Auto Service Limited as a Front Desk Coordinator. As the face of our company, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.About UsPixel Auto Service Limited is a leading provider of automotive services. Our team is dedicated to delivering...
-
IT Service Desk Team Lead
5 months ago
Winnipeg, Canada OXYGEN TECHNOLOGIES Full time**SERVICE DESK TEAM LEAD** The Private Network, a leading company in Managed IT Services, is seeking a highly skilled and dedicated Service Desk Team Lead to join our team. Reporting to the Service Desk Manager, you will play a crucial role in mentoring the Service Coordinator, Tier I, Tier 2 and Tier 3 technicians, ensuring the efficient and optimized...
-
Service Desk Analyst
6 months ago
Winnipeg, Canada Online Business Systems Full timeOur vibrant Winnipeg team is seeking an experienced Service Desk Analyst to assist in the support and maintenance of the growing network and system infrastructure for Online Business Systems and customers under contract for Managed Services. This role will be part of a team that is responsible for designing, delivering, and supporting scalable, maintainable,...
-
Weekend Support Desk Specialist
6 months ago
Winnipeg, Canada RocketRez Inc Full timeRocketRez is an all-in-one cloud platform behind some of the fastest growing tours & attractions. Our platform connects data from every facet of our customers’ business to help them manage their revenue like never before. If you’re passionate about people, technology solutions, travel, and ideally exciting attractions, this just may be the career...
-
Front Desk Receptionist
6 months ago
Winnipeg, Canada ETAC Service & Supply Full time**About Us**: At ETAC, we are committed to powering projects of industry across North America. Manufacturing, construction, industrial, energy sectors, and emerging industries such as electric vehicle charging infrastructure can benefit from our streamlined distribution services. **Job Overview**: We are currently looking a Front Desk Receptionist at our...
-
Senior Service Desk Role
3 weeks ago
Winnipeg, Manitoba, Canada Randstad Full timeSr. Service Desk Analyst OpportunityWe are seeking a highly skilled Sr. Service Desk Analyst to join our team. As a Sr. Service Desk Analyst, you will be responsible for providing technical support to our clients. This is a contract opportunity that offers a chance to work with a leading employer in the local market.Responsibilities:Receive and resolve...
-
Service Desk Specialist
4 weeks ago
Winnipeg, Manitoba, Canada Randstad Canada Full timeJob SummaryWe are seeking a skilled Service Desk Specialist to join our team in Winnipeg. As a Deskside Support Technician, you will be responsible for resolving end-user IT incidents, problems, requests, and standard changes. Your excellent customer service and communication skills will be essential in providing one-on-one end-user support and problem...
-
Service Desk Technician
5 months ago
Winnipeg, Canada PRICE INDUSTRIES LIMITED Full time**What We Offer**: - Health and Dental - Employees and their families enjoy paid benefits covering an extensive list of medical and dental expenses and services. - Life and Disability - You will be provided with life insurance in a multiple of your salary with an option to purchase additional coverage. - Employee and Family Assistance Program (EFAP) - You...
-
Front Desk Receptionist
2 months ago
Winnipeg, Canada Auto List Full timeJoin Our Team at Auto List: Front Desk Receptionist Wanted! Are you friendly, organized, and ready to make a difference? Auto List is looking for a new Front Desk Receptionist to join our team! **Key Responsibilities**: - Warmly greet and welcome visitors in a professional manner - Manage incoming phone calls, schedule appointments, and oversee front desk...
-
Front Desk Associate
4 weeks ago
Winnipeg, Manitoba, Canada Pixel Auto Service Limited Full timeWe are seeking a skilled Front Desk Associate to join our team at Pixel Auto Service Limited. The ideal candidate will have a secondary (high) school graduation certificate and 1-2 years of experience in a customer-facing role. Key responsibilities include greeting clients, providing basic information, scheduling appointments, maintaining records, and...
-
IT Service Desk Technician- Term
6 months ago
Winnipeg, Canada Red River College Polytechnic Full timeRRC Polytech is a leader in applied learning and innovation. Our talented team of employees is passionate about education, innovation and student success. We offer competitive salaries, extensive benefits and the opportunity for personal and professional growth in a rewarding career. At RRC Polytech we are committed to fostering an inclusive environment,...
-
Front Desk Support Specialist
3 weeks ago
Winnipeg, Manitoba, Canada Aish Tattooz Full timeAish Tattooz seeks an experienced and friendly Front Desk Support Specialist to join our team in a fast-paced office environment. The ideal candidate will be responsible for providing exceptional customer service, directing visitors, and handling administrative tasks.Key ResponsibilitiesCustomer Service: Greet visitors, respond to their inquiries, and direct...
-
Service Desk Specialist
5 months ago
Winnipeg, Canada WCB Manitoba Full time**Job Summary**: **Job Duties**: Service Operation Incident Management - First Level Support - Incident escalation to second level support for investigation and diagnosis as needed Request Fulfillment Access Management Problem Management - Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem. Asset...
-
Service Desk Specialist
5 months ago
Winnipeg, Canada Worker's Compensation Board of Manitoba Full time**Job Duties**: Service Operation Incident Management - First Level Support - Incident escalation to second level support for investigation and diagnosis as needed Request Fulfillment Access Management Problem Management - Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem. Asset Management - Assists with...
-
Service Desk Specialist
5 months ago
Winnipeg, Canada Workers Compensation Board of Manitoba Full time**Job Duties**: - Service Operation - Incident Management - First Level Support- Incident escalation to second level support for investigation and diagnosis as needed Request FulfillmentAccess ManagementProblem Management- Assist in the analysis of incidents to determine if a series of incidents is indicative of a problem. Asset Management- Assists with...
-
Customer Service Desk Associate
2 months ago
Winnipeg, Canada Walmart Canada Full time**Position Summary... **:Working as a Customer Service Desk Associate at Walmart Canada is a great way to develop your skills in the retail industry. The Customer Service Desk Associate provides friendly and professional customer service, represents company values to the public, ensures proper adherence to company policies and maintains security in front end...
-
Service Desk Communications Analyst
6 months ago
Winnipeg, Canada Celero Solutions Full time**Your Opportunity** Celero is seeking a full-time, communications professional to join our Service Desk communications team to deliver key internal and external communications initiatives that clearly articulate and promote Celero's mission, core values and the benefits of our solutions, services, and organizational culture. We are seeking adaptable,...
-
Help Desk Technician
3 weeks ago
Winnipeg, Canada Robert Half Full timeDo you have experience providing up to Tier 2 support? You might be the Help Desk Technician Robert Half is looking for! This 3-month contract will work on-site in Winnipeg, Manitoba. We're seeking someone with a can-do attitude who is looking to be part of a highly motivated team. This Help Desk Technician is primarily responsible for the upkeep,...
-
Front Desk
5 months ago
Winnipeg, Canada Hair&SkinCO Inc. Full timeAs a Front Desk Coordinator at Hair&SkinCO in Winnipeg, you play a pivotal role in creating a welcoming and efficient experience for our clients. You will be the first point of contact, ensuring exceptional customer service and contributing to the smooth operation of our salon. **Responsibilities**: **Customer Service**: Greet clients warmly and assist with...