Service Desk Specialist

1 month ago


Winnipeg, Manitoba, Canada Randstad Canada Full time
Job Summary

We are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to end-users, resolving IT incidents, and performing hardware repairs.

Key Responsibilities:

  • Resolve end-user IT incidents, problems, and requests
  • Provide one-on-one end-user support and problem resolution via telephone, email, remote, and onsite
  • Perform hardware repairs, including laptops, desktops, printers, and other equipment
  • Work with vendors and third parties to ensure best customer experience
  • Follow standardized escalation procedures to ensure timely resolution of complex problems
  • Assist technical resources in troubleshooting software, hardware, and network issues
  • Participate in installs, moves, adds, and changes to network and systems access
  • Accurately log work orders and maintain records

Requirements:

  • Deskside Support experience
  • Network/IT apps support experience
  • Windows and Apple device experience
  • Ticketing Systems experience, including ServiceNow and ConnectWise
  • Excellent customer service and communication skills
  • One or more of the following certifications: CompTIA A+, Network+, Server+

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

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