Service Desk Specialist
1 month ago
We are seeking a highly skilled Service Desk Specialist to join our team. As a Service Desk Specialist, you will be responsible for providing technical support to end-users, resolving IT incidents, and performing hardware repairs.
Key Responsibilities:
- Resolve end-user IT incidents, problems, and requests
- Provide one-on-one end-user support and problem resolution via telephone, email, remote, and onsite
- Perform hardware repairs, including laptops, desktops, printers, and other equipment
- Work with vendors and third parties to ensure best customer experience
- Follow standardized escalation procedures to ensure timely resolution of complex problems
- Assist technical resources in troubleshooting software, hardware, and network issues
- Participate in installs, moves, adds, and changes to network and systems access
- Accurately log work orders and maintain records
Requirements:
- Deskside Support experience
- Network/IT apps support experience
- Windows and Apple device experience
- Ticketing Systems experience, including ServiceNow and ConnectWise
- Excellent customer service and communication skills
- One or more of the following certifications: CompTIA A+, Network+, Server+
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
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