Customer Service Representative

3 months ago

Toronto, Canada Scarborough Health Network Full time

**Company Biography**:
Across our three hospitals and eight satellite sites, Scarborough Health Network (SHN) is shaping the future of care. Our many programs and services are designed around the needs of one of Canada’s most vibrant and diverse communities. We are home to North America’s largest nephrology program, as well as the designated cardiac care and spine centre for Scarborough and surrounding communities to the east. We are proud to be a community-affiliated teaching site for the University of Toronto and partner with a number of other universities and colleges, helping to train the next generation of health care professionals. Learn more at shn.ca

**FOR EXTERNAL APPLICANTS ONLY**: _As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Workplace Health and Safety department._

**Position Overview**:
Reporting to the Resource Centre Manager, the Customer Service Representative will be responsible for receiving incoming calls, assigning and monitoring tasks to personnel, data entry, and related reports where applicable, replace staff and other clerical duties as assigned.

**Company Vacancy/Request for Transfer**:
**Requirements**:

- Secondary school graduate or equivalent.
- Minimum 1 year recent working experience in office environment.
- Computer literate with accurate keyboarding skills, 40 wpm, and data entry experience.
- Working knowledge of CBORD and/or McKesson or Meditech computer systems.
- Demonstrated excellent interpersonal and communication skills in customer interaction, handling sensitive issues with tact and diplomacy.
- Excellent telephone manner with proven ability to coordinate and prioritize details.
- Proven effective organizational skills, using self-direction and sound judgement to coordinate multiple demands and deadlines, adjusting positively to changing needs.
- Evidence of positive team based skills.
- Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients.
- Demonstrates an understanding of and commitment to SHN's comprehensive safety programs and practices including staff safety, patient safety, environmental safety and participates in regular in-service education in this area.
- Exposure to Lean principles, an understanding of methodologies and tools and a commitment to the use of these in support of providing the best healthcare experience possible to our patients.
- Demonstrates a commitment to customer service when dealing with patients, colleagues, volunteers and other members of the community and public.
- Demonstrates values consistent with SHN’s Code of Conduct and is committed to fostering a healthy and positive work environment in accordance with Health & Safety policy and legislation.
- Utilize protective equipment provided and identify and reports hazards
- Engages in ethical conduct and strives to understand and appreciate the diversity of our patient/staff population and community
- Excellent work performance and attendance

**Physical Demands**:

- Sitting, standing, bending, reaching
- Intense levels of visual concentration and listening

**Accommodation Statement**:
Scarborough Health Network (SHN) embraces and celebrates our community’s unique multicultural heritage and diversity. SHN is an equal opportunity employer, dedicated to a culture of inclusiveness and diversity reflecting our diverse patients, staff and community alike. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.

Learn more about our exciting opportunities by following SHNCareers on Twitter and on Instagram.

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