Canada Guest Services Ambassador

6 months ago

Toronto, Canada Legends Music Full time

The Role

The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.

Company Overview:
Legends is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

**Responsibilities**:
The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and ensuring a welcoming environment. The guest services desk is the focal point for disseminating information and is vital for the success of the daily operation.
- Provide a high level of customer service in person and on the phone by engaging guests, answering questions, resolving issues and providing service to ensure a great experience
- Provide general information on major landmarks, and local dining options
- Assist guests processing ticket orders and/or purchasing private tour experiences
- Ability to retain learned knowledge and offer assistance to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries
- Ability to follow direction and to be a “team” player
- Highly motivated, enthusiastic and willing to engage guests and work in a highly busy, interactive environment
- Ability to perform and present information in a concise, legible manner to our guests - must be able to speak loudly and clearly and have a commanding presence
- Performs other duties as necessary or required by management, including documenting call information, updating customer information, producing call reports, selling admission tickets and upselling of products.
- Ensure safety of our guests while on tour or in your assigned areas
- Non-traditional hours (Nights, Weekends & Holidays as necessary)

Qualifications:

- Minimum 1-3 years’ host, operations or related experience, preferably in an attraction, entertainment or hospitality environment preferred
- HIGH level of demonstrated professionalism and customer service
- Ability to memorize historical and technical information
- Multi-lingual or sign language capabilities a plus
- Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work
- Computer skills - Excel, Word, PowerPoint
- Point of Sale System a plus

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

  • Canada Guest Services Ambassador

    5 months ago

    Toronto, Canada Legends Music Full time

    **LEGENDS** Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree...

  • Guest Experience Ambassador

    5 months ago

    Toronto, Canada Compass Group USA Full time

    **Working Title**:Guest Experience Ambassador **Employment Status**: Full-Time **Starting Hourly Rate**: 22.00 **Address**:66 wellington street west Toronto ON M5K 1A2 **New Hire Schedule**:M-F 7AM - 8PM You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company...

  • Guest Experience Ambassador

    6 months ago

    Toronto, Canada RioCan Full time

    **Who We Are** - RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...

  • Guest Experience Ambassador

    6 months ago

    Toronto, Canada RioCan Full time

    **Who We Are** RioCan is one of Canada's largest Real Estate Investment Trusts (REIT). We own, manage and develop retail-focused, increasingly mixed-use properties in Canada's major markets. We pioneered the REIT concept almost 30 years ago and have transformed Canadian real estate. We are proud to be recognized as one of Canada's Greenest Employers and a...

  • Guest Services Ambassador

    6 months ago

    Toronto, Canada Legends Attractions Full time

    The Role The Guest Services Ambassador will be a dynamic, interactive role within the attraction with a specific focus on the guest services desk and how the guest relates to the experience. This position will play an integral role in providing guests with a unique, memorable experience. The position will also require maintaining the guest services desk and...

  • Customer Service Ambassador

    4 weeks ago

    Toronto, Ontario, Canada Adecco Canada Full time

    Customer Service Ambassador Job DescriptionAdecco Canada is currently hiring a Customer Service Ambassador to work at one of our reputable clients in Toronto, ON. As a Customer Service Ambassador, you will be responsible for greeting guests and visitors in a warm and friendly manner. This role requires strong communication skills and at least 1-year previous...

  • Guest Services Representative

    6 months ago

    Toronto, Canada Canada Lands Company Full time

    **Short Summary**: To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to...

  • Seasonal Guest Services Ambassador

    6 days ago

    Toronto, Ontario, Canada Cadillac Fairview Full time

    We are seeking a highly skilled and experienced Seasonal Guest Services Ambassador to join our team at Cadillac Fairview. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and has a strong ability to interact with the public.The ideal candidate will have previous experience in the hospitality field,...

  • Host - Guest Experience Ambassador

    3 weeks ago

    Toronto, Ontario, Canada Auberge du Pommier Full time

    Ambassador of ExcellenceAt Auberge du Pommier, we seek a charismatic Host who embodies our commitment to outstanding guest experiences. As our Host – Guest Experience Ambassador, you will create lasting impressions with every guest interaction, ensuring seamless transitions from arrival to departure.Key ResponsibilitiesEffectively manage guest flow to...

  • Guest Experience Ambassador

    5 days ago

    Toronto, Ontario, Canada Tricon Residential Full time

    Job Opportunity at Tricon ResidentialWe are seeking a highly skilled Guest Experience Ambassador to join our team at Tricon Residential. In this role, you will have the opportunity to develop meaningful relationships with our residents and provide exceptional personalized service. Salary Estimate:$45,000 - $55,000 per year, depending on location and...

  • Guest Experience Centre Consultant

    6 months ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Guest Experience Centre Consulant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt, East Side...

  • Bilingual Guest Experience Centre Consultant

    6 months ago

    Toronto, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Toronto)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Seas. Guest Services Representative

    6 months ago

    Toronto, Canada CN Tower - Attractions Full time

    **Company**: CN Tower **Location**: CN Tower - Attractions, 290 Bremner Blvd, Toronto, ON **Employment Status**: Employee (Seasonal) **Short Summary**: To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate...

  • Customer Service Ambassador

    1 week ago

    Toronto, Ontario, Canada CNTower Full time

    **Job Summary:**We are seeking a skilled and charismatic Customer Service Ambassador to join our team at the CN Tower. As a key member of our Guest Services team, you will be responsible for providing exceptional service to our guests, ensuring their experience is memorable and enjoyable.**Key Responsibilities:**Deliver outstanding customer service through...

  • Security Ambassador

    4 weeks ago

    Toronto, Ontario, Canada Canada Goose Full time

    Job Title: Security AmbassadorAbout the Role:We are seeking a highly skilled Security Ambassador to join our team at Canada Goose. As a Security Ambassador, you will be responsible for ensuring the safety and security of our customers and employees.Key Responsibilities:Provide exceptional customer service and ensure a safe and secure environment for all...

  • Seasonal Guest Experience Ambassador

    2 weeks ago

    Toronto, Ontario, Canada OMERS Full time

    Customer Service Representative OpportunityWe are seeking a highly motivated Customer Service Representative to join our team at Scarborough Town Centre.As a key ambassador for our shopping centre, you will be responsible for providing exceptional customer service, creating memorable guest interactions, and promoting a positive shopping experience.Main...

  • Security Ambassador

    4 weeks ago

    Toronto, Ontario, Canada Canada Goose Full time

    Job Title: Security AmbassadorAbout the Role:We are seeking a highly skilled and experienced Security Ambassador to join our team at Canada Goose. As a Security Ambassador, you will be responsible for ensuring the safety and security of our guests and employees, while also maintaining a positive and welcoming environment in our stores.Key...

  • Guest Services Representative

    3 weeks ago

    Toronto, Canada CNTower Full time

    Short Summary To provide CN Tower guests with superior service through friendly interactions, service excellence and efficient guest flow control. Work in any/all Guest Services areas providing timely service and accurate product information. Act as ambassadors of the CN Tower and the City of Toronto, engaging, entertaining and providing information to...

  • Bilingual Guest Experience Centre Consultant

    6 months ago

    Greater Toronto Area, Canada Guest Experience Center Full time

    Overview: **RECIPE is looking for a Bilingual Guest Experience Centre Consulant** **to join our Guest Services team!** **(Vaughan)** Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, The Keg, Montana’s, Kelseys, Fresh Kitchen & Juice Bar, Bier Markt,...

  • Guest Service Ambassador

    2 weeks ago

    Toronto, Ontario, Canada Silver Hotel Group Full time

    About the Role: We are seeking a talented Guest Service Agent to join our team at Hotel Victoria. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Provide friendly and helpful service to guests, responding to their inquiries and resolving...