Canada Guest Services Ambassador

6 months ago

Toronto, Canada Legends Music Full time

**LEGENDS**

Founded in 2008, Legends is a premium experiences company with more than 1,500 full-time and 30,000 seasonal team members globally. Legends has six divisions operating worldwide - Global Planning, Global Sales, Hospitality, Global Partnerships, Global Merchandise, and Global Technology Solutions - offering clients and partners a 360-degree service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning and realizing exceptional experiences in sports and entertainment.

**THE ATTRACTION**

**THE ROLE**

As an Experience Ambassador, at Illuminarium Atlanta you are responsible for delivering the ultimate experience for our guests. The Experience Ambassador provides guidance to guests and assures the safety of all within the theater footprint. Primary responsibilities include admissions operations, educational support, and observance of capacity and safety levels within the theaters. At Illuminarium, we strive to democratize experiences and thus our team members need to be alert and observant, making every guest feel welcome and appreciated.

ESSENTIAL FUNCTIONS
- Knowledge of and adherence to the Standard Operating Procedures
- Provide a welcoming and exciting environment while validating tickets as guests enter the attraction
- Engage with guests while monitoring traffic flow and provide direction and crowd control as necessary
- Maintain knowledge of content related facts and figures to engage with guests in an informed and educated manner
- Ensure proficient and up to date knowledge of Illuminarium Atlanta products, promotions and services
- Promote revenue generating opportunities that add value to the guest experience, advise guests of all offerings within the Experience including Retail and Food and Beverage
- Be savvy in determining how/when to engage guests
- Maintain a clean and attractive work area, monitoring the safety of our guests and company assets and addressing any issues
- Perform other related duties, tasks, and responsibilities as required

QUALIFICATIONS
- All applicants must be at least 18 years of age
- Must be Vaccinated
- High School Diploma or equivalent required
- Minimum of 2 years’ Guest Service experience in a high-volume environment
- Ability to stand long hours as this role is a roaming role within the Experience
- Ability to lift and transport items weighing 10-20 pounds, occasionally 30 pounds
- Must have sufficient mobility to perform assigned tasks including: constant reaching, bending, pushing, and pulling for extended periods of time
- Ability to retain detailed information to enhance the guest experience in the theater spaces
- Must be observant and have a positive, friendly and outgoing persona, capable of guiding guests
- Must possess strong written and verbal communication skills; must communicate to guests in a professional manner, providing service recovery to guests who have issues or complaints
- Must be commercially focused with attention to detail, flexibility in daily tasks, and a problem solver
- Ability to communicate effectively with management, colleagues and guests, bi-lingual skills are preferred
- Must be flexible to work extended hours including late nights, weekends and holidays
- Practice safe work habits, follow all safety policies and procedures and regulations including but not limited to Legends’ COVID Preparedness Plan and Standard Operating Procedures, complete company-wide safety training and any additional job specific safety training.
- Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
- Report all safety incidents (injuries and illnesses) into the company’s risk management system (Origami Risk) on the same day that the safety incident has been reported to you.
- Must be available to work nights, holidays and weekends.
- Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information._

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