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Event Manager

2 months ago

Etobicoke, Canada Sheraton Toronto Airport Hotel and Conference Centre Full time

**Who we are**:
The Sheraton Toronto Airport Hotel & Conference is located just 1½ kilometers from Toronto Pearson International Airport (YYZ) and offers 249 spacious guest rooms and 26,000 square feet of modern meeting space exquisitely designed on one level. At the Sheraton Toronto Airport Hotel & Conference Centre, we create a welcoming place for our community to gather.
- Our associates are empowered to go the extra mile and deliver exceptional guest experiences. _As “The World’s Gathering Place”; We Invite, We Welcome, and We Connect with our guests and fellow colleagues.

When you join the Sheraton family, you become a member of its global community. With a supportive team, every day is an opportunity to welcome guests through engaging experiences and thoughtful service to bring people together as part of our global community.

**What you'll do**:
You’re a perfect fit for this role if you welcome the challenge of being part of a team that elevates the event experience for customers. You enjoy planning, organizing and creative thinking. You’re also a master at providing warm, genuine customer service to both guests and your fellow associates in all departments.

**The responsibilities of this position include**:

- Ensuring that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
- Developing and maintaining strong client relations and deliver excellent customer service.
- Managing group blocks and meeting space as assigned.
- Reviewing sales contracts, as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client
- Monitoring and managing room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, adjusting as necessary
- Monitoring and managing program deadline dates and working with client to maximize hotel revenues.
- Adhering to all standards, policies, and procedures.
- Coordinating and communicating event details both verbally and in writing to the customer during the process.
- Producing and distributing event orders and group resume information and communicate any changes updating information to hotel departments.
- Verifying sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes.
- Ensuring billing accuracy including verification of credit information submitted and provide estimates in advance.
- Conducting Pre/Post-Convention meetings and review bill with client.
- Interacting with guests to obtain feedback on product quality and service.
- Participating in customer site inspections and assists with the sales process as necessary.
- Responsible for book catering leads within events parameters.
- Performing other duties as assigned to meet business needs.
- Performing other duties as assigned by the Director of Food & Beverage / Events
- A minimum of 2 years of experience working in events.
- Requires good communication skills, both verbal and written.
- Must be able to work with mínimal direct supervision.
- Extensive knowledge of food and beverage products, proper preparation and presentation of food and beverage items.
- Extensive knowledge of meeting room capacities, banquet set-up, audio-visual and any other pertinent details as they relate to function room set-up.
- Knowledge of hotel and competitive market.
- Knowledge of CITY is an asset.

**Job Types**: Full-time, Permanent

Ability to commute/relocate:

- Etobicoke, ON M9W 1J5: reliably commute or plan to relocate before starting work (required)

Work Location: In person