Director, Technology Vendor Management

3 days ago

Toronto, Canada Definity Financial Corporation Full time

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
- We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Director, Technology of Vendor Management is accountable for the long-term oversight, governance, planning, and continuous improvement of the TS vendor governance function. The Director is a key contributor to the TS Senior Leadership Team and plays a crucial role in the Enterprise strategy as we increasingly build business capabilities through SaaS / PaaS / IaaS-based technology; maintaining strong relationships with these critical providers will be essential for delivering business growth at scale. In particular, the Director will be expected to closely engage with our strategic vendors to support senior technology leadership and Enterprise governance functions with ensuring long-term value and benefit realization from these partnerships.

Leading a team of Vendor Managers, the Director will also be responsible for defining and executing operational initiatives to mature existing TS vendor management practices and implement a strategic governance framework to respond to new and emerging regulatory requirements.

**Strategy & Planning**:

- Lead TS vendor strategy in partnership with Enterprise Procurement (EP), ERM, and TS Security.
- Incorporate industry trends and best practices into TS partnership practices.
- Identify opportunities to reduce / streamline the TS vendor landscape and realize expense savings.
- Provide strategic analysis of TS OPEX to inform annual portfolio planning and business planning.
- Partner with EP to refine TS vendor management lifecycle to meet regulatory requirements.
- Where required, support business case development for strategic changes to vendor landscape.

**Execution and Delivery Leadership**:

- Partner with EP, Vendor Operations, and TS Business Management to ensure contracts are completed in alignment with Definity policies and TS strategy / funding.
- Oversee CTO approval process, ensuring that new deals and renewals are reviewed prior to deadlines.
- Senior TS point of contact with Enterprise Procurement, escalating blockers / issues back to TS sponsors.
- Senior TS point of contact for third-party risk and TS cyber and information security functions.
- Participate and support TS SLT sponsors during tier 1 and tier 2 contracts negotiations.
- Promote continuous improvement within TS and EP teams; support the internal teams to resolve issues / risks in upcoming new deals, renewals, or external staff onboarding.
- Directly engage and partner with procurement leaders to coordinate upcoming critical renewals / new deals.
- Where required, ensure that critical vendor agreements are supported by a business case / CTO approval.
- Support ad-hoc requests, reporting (e.g., SLAs), and analysis from TS Senior Leadership

**Governance**:

- With EP, coordinate and facilitate quarterly business reviews with tier 1 and tier 2 vendors, and on an on-going basis, re-evaluate QBR governance process and cadence with senior leadership.
- Lead monthly and weekly operational reviews with TS Leaders, ensuring that Leaders are aware of key upcoming renewals and existing new deals in the EP pipeline.
- With TS Leadership, define and implement governance structure for TS strategic partners.

**Financial Management**:

- Senior TS point of contact for Tier 1 and 2 vendor financial management
- Partnering with TS Business Management team, support vendor financial disputes, quarterly and year-end accrual submissions, financial approvals and business case development, and long-term forecasting.
- Support annual TS OPEX business planning; input into FY outer year planning and forecasting by vendor.

**People Management & Development**:

- Lead and support a matrix function of Vendor Managers and Vendor Analysts to support day-to-day activities and long-term objectives of Definity’s TS organization.
- Develops, coaches / mentors, and manages team and direct-report performance, ensuring achievement of both individual development goals and TS objectives.
- Responsible for the professional growth of team members in the tradition of Definity’s employee culture of diversity, inclusiveness, wellness, and job-satisfaction
- Provides leadership to attract and retain high-quality talent.
- Promotes and supports an environment that encourages productivity, collaboration, teamwork, and a high level of professionalism.
- Promotes Defini

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