Customer Service Representative

5 days ago


Vaughan, Canada Plumbing Nerds Full time

Are you passionate about customer service? Do you enjoy talking to people? Do you excel working in a busy environment? Plumbing Nerds is looking for a Customer Service Representative to work hybrid from home. This is a permanent, full-time position.

**Responsibilities**:

- Answer inbound calls with excellent customer service and convert calls into booked service appointments.
- Utilize company scripts to provide exceptional and authentic customer service
- Provide clear communication, listen to customer, and help resolve any issues
- Book and manage plumbers/technician’s schedule
- Keep customers updated with any changes to scheduled appointments
- Follow up with customers after job completed to ensure customer are satisfied with service.
- Ensure notes are made on customers file after each transaction
- Maintain and update our customer database with complete and accurate information

Qualifications:

- Customer service experience is required
- Call center experience is an asset
- Problem-solving and conflict resolution skills
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Personality that blends well with a fast-paced, goal-driven environment.
- Highly motivated, flexible and great attitude.

The successful applicant will work in a fun and busy environment where they will be appreciated. Their work as an individual and as a team player has a direct impact on the success of the company. If this sounds like the type of environment you would like to be a part of, send us your resume.

We are an Equal Opportunity Employer

What we offer:
Competitive Salary $17-$20/hr based on experience

Health Benefits

Bonus

Monday
- Friday from 8am - 4:30pm

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 2 years (preferred)
- customer service: 2 years (preferred)

Work Location: Hybrid remote in Vaughan, ON



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