Special Contracts Ccr

2 weeks ago


Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

What are we looking for?
- A Bachelor’s degree in Social Work, Psychology or in other disciplines related to counselling, including but not limited to Addictions Counselling, Couple and family therapy, Pastoral Psychology and Counselling derived from a recognized Canadian University or recognized equivalent
- _ Fully proficient in French and English an asset_
- The flexibility to work shifts which may include days, evenings, weekends as per business needs
- Minimum 5 years of intake and assessment experience within an EAP program or related environment

What will you be expected to do?
- Responsible for answering calls routed to the special contracts team, which involve an extraordinary level of understanding of the customer and EAP program details
- Special handling of client requests as dictated by contractual obligations
- Consulting with members of other Care Access Centre teams regarding client needs
- Working with direct leader on special projects and assignments
- Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
- Other administrative tasks as required

What will you get?
- Competitive compensation package - note that this new role is considered a promotion to the CCR role
- Training program that prepares you for success
- New responsibilities and greater autonomy

Note: This new role is considered a promotion to the CCR role. Only those who successfully pass the recruitment process will be selected.

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.



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