Transit Special Constable

2 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**
**Requisition ID**: 9312
**Number of Vacancies**: 20
**Department**: Special Constable Service (20000028) - Revenue Protection Support (30000519)
**Salary Information**: $40.53 - $50.66
**Union**:CUPE 5089

**Pay Scale Group**: TEEO
**Employment Type**: Regular
**Bi-Weekly Hours**: 80 **Off Days**: Various **Shift**: Rotating
**Posted On**: April 2, 2024
**Last Day to Apply**: April 21, 2024
**Reports to**:(Acting) Staff Sergeant

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**Career Opportunity**:

- We are currently seeking Transit Special Constables to work 80 hours bi-weekly with rotating shifts and various off-days.**What You Will Do**:

- Delivering law enforcement, emergency/incident response, investigation, patrol, crime prevention, inspection including revenue protection, detection, deterrent and customer service duties to protect TTC employees, customers, facilities and vehicles
- Carrying out the duties of a sworn Special Constable/Peace Officer, Provincial Offences Officer, agent and occupier of the TTC in accordance with Federal and Provincial statutes, Municipal By-laws and established contracts, agreements, policies and procedures.
- Responsible for treating passengers and employees with respect and dignity and ensuring the needs of passengers and employees with disabilities are accommodated in accordance with the Ontario Human Rights Code and Related Orders.
- Promoting and maintaining positive customer relations and communications with the public and TTC employees.

**What Qualifications Do You Bring?**:

- Successful completion of Grade 12 or its recognized equivalent combined with several years of directly related experience in customer service/hospitality, healthcare, social services, and/or law enforcement.
- Must be a Canadian citizen or permanent resident of Canada, per the Community Safety and Policing Act, 2019
- Demonstrated experience dealing with diverse and vulnerable communities.
- Demonstrated ability to de-escalate situations of a contentious nature.
- Demonstrated ability to work effectively in a team environment.
- Comprehensive knowledge of law enforcement and security operations.
- Strong and effective interpersonal, verbal and written communications skills; and the ability to be diplomatic, tactful, patient and courteous while providing a high level of customer service.
- Solid administrative and organizational skills to prioritize and complete planned and unplanned duties including investigations, patrol, enforcement activities, incident and emergency response and other assignments.
- Must pass the TTC Special Constable selection recruitment process and established training standards.
- Must pass annual re-qualification training and established background investigations as required.
- Must be eligible to obtain and maintain Special Constable status in accordance with any established Agreement.
- Possess a valid, non-probationary Province of Ontario class G driver’s licence or an equivalent licence from another Canadian Province or Territory.
- Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

**What We Offer**:

- A defined pension plan
- A comprehensive benefits package that covers health, dental, vision and more
- Support for professional development opportunities through a broad range of learning programs that include in-person and online training, and leadership development
- Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

**Commitment to EDI**:
This position is designated Safety-Sensitive, Specified Management or Designated Executive under the TTC’s Fitness for Duty Policy. If you do not currently hold a designated position, you will be required to pass a drug test as part of the certification process.

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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