Customer Service Coordinator

5 months ago


Halifax, Canada Canada Games Centre Full time

The Canada Games Centre (CGC) is a vibrant multi-sport community and recreation centre in Halifax, Nova Scotia. We are a 176,000 sqft facility operated by a non-profit society committed to promoting physical literacy, fitness and wellness, and to supporting the needs of high performance sport & athlete development. The Centre runs sport and recreation programs, camps, fitness classes and so much more in an inclusive environment. Located in Mi’kma’ki, the ancestral and traditional lands of the Mi’kmaq people, the CGC acknowledges the Peace & Friendship Treaties signed in this Territory and recognizes that we are all Treaty People.

Together, we inspire healthy active living.

**Position Summary**

We are looking for two (2) enthusiastic, recreation/sports-minded, positive individuals to provide leadership in delivering exceptional customer service and support to our members and guests.

This position is responsible to work alongside another Customer Service Coordinator for the overall day-to-day supervision and training of the Canada Games Centre Customer Service and Membership teams. Strong communication skills and relationship building are key to success in this role. The Coordinator will work within our Service Operations department to ensure members and guests have a quality experience in our Centre.

This position will report directly to the Manager, Service Operations and will aid in providing support and leadership to a staff team consisting of Customer Service staff, Membership Assistants, Gate Monitors, and Child Minding staff. In addition to a commitment to exceptional customer service and a positive customer experience, the Customer Service Coordinator must be highly organized, sales focused, manage time effectively, and complete correspondence with members and users in a timely, efficient, and professional manner. This is a client facing role where professionalism and building rapport are the keys to success.

**Responsibilities**
- Hours will consist of flexible daytime, evening, and weekend hours
- Organize and administer customer service protocols and procedures
- Ensure staff scheduling for appropriate coverage and keep within budgetary allowances
- Identify training needs and build/conduct training as necessary for staff regarding memberships, service delivery, paperwork completion, and other relevant topics
- Assist with member services including, but not limited to check-ins, membership sales, daily cash-outs, facility tours, paperwork, and end of shift reconciliations
- Assist with member adherence to the User Code of Conduct for the facility and provide counselling for behaviour improvement and/or disciple when necessary
- Communicate policies, procedures, updates, and all other required information to guests
- Assist in the growth and development of memberships for the facility including the corporate membership program
- Accept and process payments
- Receive and manage all customer complaints or concerns (either directly or through other departments, depending on the specific issue)
- Act as the lead point of contact for Customer Management Software (Legend) at Customer Service
- Day-to-day coaching, recruitment, hiring, training, and development of part-time and full-time Membership, Customer Service, Child Minding and Gate Monitor staff
- Administer the organizations Performance Management system with all members of the Customer Service business unit
- Responsible for ensuring that staffing levels are appropriate for fluctuating business needs
- Assist in the planning and implementation of member appreciation events and marketing events to promote membership growth
- Assist in developing and expanding any procedural documents and training materials necessary for end-users and staff
- Assist in the organization’s member retention strategy, including working with the Marketing department on member communications, following up on cancellations,
- Maintaining inventory and ordering supplies for area
- Understanding and coordination of all financial responsibilities associated with Customer Service, including but not limited to ensuring change/cash floats are monitored and replenished, investigating discrepancies in staff daily balance sheets and payroll
- Liaise with all Canada Games Centre departments to ensure key messages are received and communicated to the Customer Service team
- Serve as an after-hours point of contact for Customer Service staff and provide desk coverage when needed
- Work in conjunction with other Canada Games Centre staff to develop best practices to maximize use of the Centre
- Communicate effectively and in a timely manner with public, user groups and staff
- Process payments and perform invoicing where necessary
- Prepare and submit payroll
- Complete additional projects and tasks as assigned by Manager, Service Operations

**Qualifications**

**_ Education & Experience_**
- Degree in Business Administration, Recreation Management, or equivalent combin



  • Halifax, Canada Eastlink Full time

    Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced...

  • Project Coordinator

    2 months ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    About the RoleF.D. Food Service LTD is seeking a highly organized and detail-oriented Project Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating and planning office services, implementing administrative procedures, and ensuring the smooth day-to-day operations of our warehouse.Key...

  • Project Coordinator

    2 months ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    About the RoleF.D. Food Service LTD is seeking a highly organized and detail-oriented Project Coordinator to join our team. As a key member of our operations team, you will be responsible for coordinating and planning office services, implementing administrative procedures, and ensuring the smooth day-to-day operations of our warehouse.Key...


  • Halifax, Nova Scotia, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CB Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet and direct...


  • Halifax, Nova Scotia, Canada CB Canada Full time

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at CB Canada. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesCustomer Service: Greet and direct...


  • Halifax, Nova Scotia, Canada Manpower Services Canada Limit Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Manpower Services Canada Limit. As an Order Fulfillment Specialist, you will be responsible for providing exceptional customer service, answering inquiries, and coordinating special events and promotions.Key Responsibilities:* Answer written...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time

    Client Relations CoordinatorWe are seeking a highly skilled Client Relations Coordinator to provide exceptional customer service to our clients and manage client relationships.Key Responsibilities:Respond to client inquiries and resolve customer complaints in a timely and professional manner.Maintain accurate and up-to-date client records and reports.Develop...


  • Halifax, Nova Scotia, Canada beBee Professionals Full time

    Client Relations CoordinatorWe are seeking a highly skilled Client Relations Coordinator to provide exceptional customer service to our clients and manage client relationships.Key Responsibilities:Respond to client inquiries and resolve customer complaints in a timely and professional manner.Maintain accurate and up-to-date client records and reports.Develop...


  • Halifax, Canada Smile Innovations Group Full time

    **ABOUT NOVIDENT DENTAL LABORATORY**: Founded in Halifax, Nova Scotia, Novident has been serving dental professionals with top-quality dental prosthetics and restoration services for over 15 years. The lab is known for its expertise in utilizing advanced dental technology and its unwavering commitment to delivering exceptional results for its...


  • Halifax, Canada Executive Aviation Full time

    If you've answered yes, then we would love to hear from you! **What do we offer?** Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $24.00-$27.25/hour. We offer comprehensive Health benefits for all part - and full-time team members. We also have fantastic flight...


  • Halifax, Nova Scotia, Canada Manpower Services Canada Limit Full time

    Manpower Services Canada Limit is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for answering written and oral inquiries, coordinating special publicity events and promotions, and providing excellent customer service. You will also be responsible for arranging for...

  • Service Coordinator

    2 weeks ago


    Halifax, Nova Scotia, Canada Randstad Canada Full time

    Job SummaryRandstad Canada is seeking a skilled Service Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operations of our Service Department by efficiently coordinating customer calls, third-party suppliers, and service technicians to meet and exceed customer expectations.Key...

  • Project Coordinator

    3 weeks ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD. As a Project Coordinator, you will be responsible for coordinating and planning office services, administering policies and procedures, and overseeing payroll administration.Key Responsibilities:Coordinate and...

  • Project Coordinator

    3 weeks ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD. As a Project Coordinator, you will be responsible for coordinating and planning office services, administering policies and procedures, and overseeing payroll administration.Key Responsibilities:Coordinate and...

  • Project Coordinator

    4 weeks ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD.Job Summary:The Project Coordinator will be responsible for coordinating and planning office services, implementing new administrative procedures, and ensuring procedures are followed and deadlines are met.Key...

  • Project Coordinator

    4 weeks ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD.Job Summary:The Project Coordinator will be responsible for coordinating and planning office services, implementing new administrative procedures, and ensuring procedures are followed and deadlines are met.Key...


  • Halifax, Nova Scotia, Canada 4 J Logistics Inc. Full time

    Job SummaryWe are seeking a highly skilled Customer Service Supervisor to join our team at 4 J Logistics Inc. as a key member of our customer-facing operations.Key ResponsibilitiesLeadership and SupervisionCoordinate activities with other work units or departments to ensure seamless customer service delivery.Establish and maintain work schedules and...

  • Project Coordinator

    4 weeks ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD.Job Summary:The Project Coordinator will be responsible for coordinating and planning office services, implementing new administrative procedures, and ensuring procedures are followed and deadlines are met.Key...

  • Project Coordinator

    1 month ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD.Job Summary:The Project Coordinator will be responsible for coordinating and planning office services, implementing new administrative procedures, and ensuring procedures are followed and deadlines are met.Key...

  • Project Coordinator

    1 month ago


    Halifax, Nova Scotia, Canada F.D. Food Service LTD Full time

    Job Title: Project CoordinatorWe are seeking a highly organized and detail-oriented Project Coordinator to join our team at F.D. Food Service LTD.Job Summary:The Project Coordinator will be responsible for coordinating and planning office services, implementing new administrative procedures, and ensuring procedures are followed and deadlines are met.Key...