Customer Success Coordinator
5 months ago
**ABOUT NOVIDENT DENTAL LABORATORY**:
Founded in Halifax, Nova Scotia, Novident has been serving dental professionals with top-quality dental prosthetics and restoration services for over 15 years. The lab is known for its expertise in utilizing advanced dental technology and its unwavering commitment to delivering exceptional results for its clients.
**Description**:
**_ General Responsibilities_**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping
**Logistics**
- Shipping and Receiving
- Case Preparation
- Case progress tracking and coordination
- Production reporting
- ERP maintenance and optimization
- Inventory and pricing maintenance
**Qualifications**:
- Customer service extraordinaire - background in busy, fast-paced customer service roles, such as in the airline industry
- High attention to detail and accuracy
- Customer experience-focused approach to problem-solving
- Strong communication skills and command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency
- 1-2 years experience in a logistics role in a fast-paced environment is desirable
- Dental background is considered an asset
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge
- Aptitude for learning technical information
-
Customer Success Coordinator
5 months ago
Halifax, Canada Introhive Full time**About Introhive** Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management. We’ve grown a lot since we began our journey in 2012, but our core mission remains...
-
Director of Customer Success
5 months ago
Halifax, Canada LifeRaft Full time**LifeRaft Director of Customer Success** Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...
-
Customer Success Strategist
4 days ago
Halifax, Nova Scotia, Canada Dash Hudson Full timeUnlock a world of opportunity as our Customer Success Strategist.About the RoleWe are seeking an exceptional individual to join our team in this pivotal role. As a Customer Success Strategist, you will be responsible for driving customer satisfaction and loyalty through strategic partnerships and account management.This is an exciting opportunity to work...
-
Customer Success Specialist
1 month ago
Halifax, Canada Pagefreezer Full time**Are you the newest Customer Success Specialist at Pagefreezer?**: **What we do and why**: - No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering...
-
Customer Success Manager
5 months ago
Halifax, Canada Adaptiiv Medical Technologies Full timeAt Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...
-
Customer Success Manager
5 months ago
Halifax, Canada LifeRaft Full timeAs a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...
-
Customer Success Manager
6 months ago
Halifax, Canada Bulletproof Solutions Full time**Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...
-
Customer Success Strategist
1 week ago
Halifax, Nova Scotia, Canada Dash Hudson Full timeAbout the RoleWe are seeking a highly skilled Customer Success Strategist to join our team at Dash Hudson. As a Customer Success Strategist, you will be responsible for working with customers post-onboarding to ensure they continue to see value in our product. You will be our customer-facing product expert, providing customers with deep dives and general...
-
Customer Success Manager
4 weeks ago
Halifax, Nova Scotia, Canada LifeRaft Full timeJob SummaryWe are seeking a highly skilled Customer Success Manager to join our team at LifeRaft. As a key member of our customer success team, you will be responsible for fostering and nurturing strong partnerships between LifeRaft and our valued clients.Key ResponsibilitiesDrive high usage of our Navigator platform by creating and executing action-oriented...
-
Customer Success Professional
3 weeks ago
Halifax, Nova Scotia, Canada LifeRaft Full timeJob DescriptionAs a Client Success Manager at LifeRaft, you will play a pivotal role in fostering and nurturing robust partnerships between our company and valued clients. Your primary focus will be comprehending each client's unique business objectives and requirements, and facilitating seamless onboarding and sustained utilization of our Navigator...
-
Customer Success Manager
4 weeks ago
Halifax, Nova Scotia, Canada LifeRaft Full timeJob DescriptionAs a Client Success Manager at LifeRaft, you will play a crucial role in fostering and nurturing robust partnerships between our company and valued clients. Your primary focus will be comprehending each client's unique business objectives and requirements, and facilitating seamless onboarding and sustained utilization of our Navigator...
-
Customer Success Professional
4 weeks ago
Halifax, Nova Scotia, Canada LifeRaft Full timeJob SummaryWe are seeking a highly skilled Customer Success Professional to join our team at LifeRaft. As a key member of our organization, you will be responsible for fostering and nurturing robust partnerships between LifeRaft and our valued clients.Key ResponsibilitiesDrive high usage of our Navigator platform by creating and executing action-oriented...
-
Customer Success Advisor
2 months ago
Halifax, Canada Eastlink Full time**Designated Office**: Eastlink 6080 Young Street Halifax, NS **This position is**: Hybrid, at least 3 days per week in office Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and...
-
Customer Success Manager
2 months ago
Halifax, Canada LifeRaft Full timeAs a Client Success Manager (CSM), you will be instrumental in fostering and nurturing robust partnerships between LifeRaft and our valued clients. Your primary focus will be comprehending each client's unique business objectives and requirements, and facilitating seamless onboarding and sustained utilization of Navigator's solutions. With dedicated support...
-
Customer Success Manager
2 months ago
Halifax, Canada LifeRaft Full timeAs a Client Success Manager (CSM), you will be instrumental in fostering and nurturing robust partnerships between LifeRaft and our valued clients. Your primary focus will be comprehending each client's unique business objectives and requirements, and facilitating seamless onboarding and sustained utilization of Navigator's solutions. With dedicated support...
-
Enterprise Customer Success Manager
4 weeks ago
Halifax, Nova Scotia, Canada Quest Software Canada Inc Full timeJob Title: Technical Account ManagerAt Quest Software Canada Inc, we are seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for ensuring the overall technical health of our Premier Customers.Key Responsibilities:Work closely with business process owners, administrators, and technical...
-
Customer Success Coach
6 days ago
Halifax, Nova Scotia, Canada Global Relay Full timeAbout Global RelayFor over two decades, Global Relay has established itself as a leading provider of enterprise information archiving solutions. Our cloud-based platform enables the secure capture and preservation of communications data for highly regulated firms, providing unparalleled visibility and control over their information.We pride ourselves on...
-
Halifax, Nova Scotia, Canada Eastern College Full timeAbout the RoleWe are seeking a highly skilled and compassionate Postsecondary Student Success Program Coordinator to join our team at Eastern College. This is an exciting opportunity for a motivated individual who is passionate about supporting students in achieving their educational goals.Job SummaryThe successful candidate will be responsible for...
-
Client Success Manager
5 months ago
Halifax, Canada LifeRaft Full time**What you do as a Client Success Manager**: - Drive high usage of our Navigator platform by creating and executing action-oriented customer introduction, training, and adoption plans. - Help customers define clear business outcomes and then build a "success plan" with appropriately identified objectives, stakeholders, milestones, risks, and metrics needed...
-
Halifax, Nova Scotia, Canada Rentokil Initial Full timeJob DescriptionWe are seeking a highly skilled and organized Customer Service and Administrative Coordinator to join our team at Rentokil Initial. This is an exciting opportunity to work in a fast-paced environment, supporting our commercial and residential customers while providing world-class customer service.The successful candidate will work directly...