Customer Success Coordinator

1 week ago

Halifax, Canada Smile Innovations Group Full time

**ABOUT NOVIDENT DENTAL LABORATORY**:
Founded in Halifax, Nova Scotia, Novident has been serving dental professionals with top-quality dental prosthetics and restoration services for over 15 years. The lab is known for its expertise in utilizing advanced dental technology and its unwavering commitment to delivering exceptional results for its clients.

**Description**:
**_ General Responsibilities_**:
**Customer Service**
- Providing exceptional customer service
- Forwarding and connecting incoming calls
- Customer case communications and status updates
- Invoicing
- Scheduling patient appointments
- First point of contact for patients
- Assisting in AR processing
- General housekeeping

**Logistics**
- Shipping and Receiving
- Case Preparation
- Case progress tracking and coordination
- Production reporting
- ERP maintenance and optimization
- Inventory and pricing maintenance

**Qualifications**:

- Customer service extraordinaire - background in busy, fast-paced customer service roles, such as in the airline industry
- High attention to detail and accuracy
- Customer experience-focused approach to problem-solving
- Strong communication skills and command of the English language
- Excellent time management skills; acts skillfully with a sense of urgency
- 1-2 years experience in a logistics role in a fast-paced environment is desirable
- Dental background is considered an asset
- Experience working with Microsoft Office Suite of Products
- ERP software experience and knowledge
- Aptitude for learning technical information

  • Customer Success Coordinator

    2 days ago

    Halifax, Canada Introhive Full time

    **About Introhive** Introhive is an AI-powered SaaS platform designed to help organizations realize the full value of their relationships and underutilized data across their business to increase revenues, employee productivity and to improve customer experience management. We’ve grown a lot since we began our journey in 2012, but our core mission remains...

  • Director of Customer Success

    7 days ago

    Halifax, Canada LifeRaft Full time

    **LifeRaft Director of Customer Success** Dedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    7 days ago

    Halifax, Nova Scotia, Canada LifeRaft Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    2 months ago

    Halifax, Canada LifeRaft Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    2 months ago

    Halifax, Canada LifeRaft Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    3 weeks ago

    Halifax, Canada LifeRaft Inc Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    3 weeks ago

    Halifax, Canada LifeRaft Inc Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Director of Customer Success

    2 months ago

    Halifax, Canada LifeRaft Full time

    LifeRaft Director of Customer SuccessDedicated to the relentless pursuit of zero missed threats, LifeRaft strives to empower businesses and individuals with innovative solutions. We pride ourselves on our commitment to customer success and are looking for a strategic and experienced Director of Customer Success to lead and optimize the overall client...

  • Customer Success Manager

    4 weeks ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Customer Success Manager

    1 day ago

    Halifax, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...

  • Customer Success Manager

    3 weeks ago

    Halifax, Canada Sandbox ERP Full time

    **Customer Success Manager** **About Sandbox ERP** At Sandbox ERP, our mission is to give small businesses in the building supply, install, and field services industries a custom solution that revolutionizes their operations, lowers costs, and enhances efficiency. We understand that each business is unique, which is why we offer a customizable cloud-based...

  • Customer Success Manager

    2 weeks ago

    Halifax, Canada LifeRaft Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    3 weeks ago

    Halifax, Canada Bulletproof Solutions Full time

    **Who We Are**: Headquartered in Atlantic Canada with offices across the United States and around the world, Bulletproof has decades of experience in IT, security, and compliance. The company’s footprint now includes users on six continents trusting Bulletproof to address their technology challenges and strengthen their security posture. Driven by...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    7 days ago

    Halifax, Nova Scotia, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    2 months ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    3 weeks ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    3 weeks ago

    Halifax, Canada LifeRaft Inc Full time

    As a Customer Success Manager, you'll spearhead the cultivation of strong client relationships at LifeRaft. You'll ensure seamless product implementation and ongoing usage, collaborating with clients to meet their goals, identify growth opportunities, and overcome obstacles. Managing a key client portfolio, you'll drive adoption, retention, and satisfaction...

  • Customer Success Manager

    7 days ago

    Halifax, Nova Scotia, Canada Adaptiiv Medical Technologies Full time

    At Adaptiiv Medical Technologies Inc., we help transform the patient experience with 3D-printed patient-specific accessories for use in radiation therapy. We foster a culture of innovation, collaboration, diversity, creativity, growth, and success. We are always looking for individuals who have exceptional talent and an entrepreneurial drive to contribute to...