Customer Service Representative

6 months ago

Halifax, Canada Discovery Centre Full time

Position Summary

:

For over 35 years, the Discovery Centre has developed a reputation for being Nova Scotia’s leader in the delivery of exciting hands-on, minds-on science programming for youth.

Are you an outgoing and enthusiastic team member with strong administrative abilities and a drive to provide exceptional customer service? The Discovery Centre is looking for you to join its team as a Customer Service Representative this summer.

The successful candidate must enjoy interactions with a variety of visitors to the Centre and be comfortable delivering applicable information clearly and positively. This team member should have experience and a drive for retail sales to manage inventory, merchandising, and maximize revenues in the Discovery Shop.

The Customer Service Representative is a high-energy individual who is ready to thrive in a dynamic team environment and deliver a positive first impression to visitors in person, by phone or via online communication.

Description of Tasks:

The Customer Service Representative works in the Marketing department and reports to the Customer Relations Coordinator. The primary tasks of the position are:

Greeting and checking in visitors in a professional and friendly manner Maintaining a high level of customer service while communicating clearly in-person, by phone, and by e-mail to address standard operational and directional questions as well as receiving customer feedback Providing strong administration support with in-store point of sale (POS) processing, online sales (ticketing and online shop), group and birthday party reservations, and educational bookings Processing payments and completing daily cash opening & closing procedures Supporting the Discovery Shop through merchandising, sales promotion, and processing store merchandise in-store and online Staying current with all Centre activities including, but not limited to, promotions, membership program, educational & public programs, exhibits, birthday parties, special events, group visits, and corporate rentals Maintaining the front desk area and gift shop in an organized, clean, and clutter free manner Other duties as assigned

Qualifications:

Education: Post-secondary studies (preferred)

Experience: Experience in retail, customer service, or sales

Language Requirements: Fluency in English is required; additional languages (especially French) considered an asset

Competencies:

Exceptional communication and customer service skills Works well under pressure Able to work well as part of a team Highly organized Strong financial management skills Adaptable to changing conditions Creative and responsive at problem solving

Other Qualifications:

Proficient in MS Office applications Experience with a point of sale (POS) system an asset

Eligibility: Applicants must qualify for Canada Summer Jobs in order to be considered.

Measurable Outcomes:

The Customer Service Representative will:

Provide exceptional customer service to visitors, evidenced by positive customer feedback Work cohesively as part of the Customer Relations team, contributing to a positive culture Manage POS payments and handle cash with accuracy and responsibility

This position is an excellent opportunity for an individual who is interested in a career in sales, customer service, or any role working with people.

Application:

Applications are to be emailed to . Applicants are to submit their resume, cover letter, and references. Please note the position that you are applying for in the subject line of your email application. All applications will be reviewed but only those chosen for an interview will be contacted. All applicants are thanked in advance for their interest. Please note: this position is dependent upon receipt of funding.

Discovery Centre is committed to leveraging our facility, people, and programming to create inclusive spaces that ignite a passion for science and discovery. We are also committed to advancing diversity, inclusion, equity, and accessibility practices within our workplace, public engagement spaces, and programming. Our Centre’s Board of Directors, management, and staff believe diverse participation and representation are essential and that our networks thrive when we create an inclusive and equitable culture where all people can see themselves reflected, feel respected, and have their contributions valued.

Discovery Centre promotes equal employment opportunities for all job applicants, and we encourage applications from candidates who self-identify as a member of an underrepresented group, including Indigenous people (especially Mi’kmaq), people of Black/African descent (especially African Nova Scotians), members of other racialized groups, women, people with disabilities, and members of the 2SLGBTQ+ community.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

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