Membership Sales and Administration- Laurier

4 weeks ago

Brantford, Canada YMCA HamiltonBurlingtonBrantford Full time

**Membership Sales and Administration**

Laurier Brantford YMCA 100 Water Street Brantford, ON N3T 2E8

Starting Salary: $33,280.00

Position Status: Full-Time Contract with benefits and a complimentary YMCA membership

Laurier Brantford YMCA

100 Water Street

Brantford, ON N3T 2E8

Starting Salary: $33,280.00

Position Status: Full-Time Contract with benefits and a complimentary YMCA membership

Placement: Immediate

Deadline: April 7, 2023

Benefits and Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we

do:

- Competitive total compensation packages
- Generous pension plans with employer matching
- Free YMCA Health & Fitness Memberships
- Professional development opportunities including paid training and access to YMCA education scholarships
- Employee and Family Assistance Program (EFAP)
- Opportunities for career advancement

Nature & Scope:
This position will be responsible for branch administrative duties specific to Membership Growth Initiative (MGI),

Accounts Receivable and Managing program registration in collaboration with the Program Supervisors.

In addition, this position provides assistance and communication to members and potential members in the

areas of registration and information. All positions will require an availability to work a flexible schedule;
required shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have

responsibilities in facilitating personal financial assistance interviews and coordinating administrative functions

related to the Membership Sales & Service area and the provision of excellent customer service to members,

participants, staff and volunteers.

This role will also be responsible to ensure the sales and service culture of the branch reflects both the YMCA and

Laurier organizations. This role will primarily be responsible for the administration of Group Home Memberships,

internal and external rentals, and supporting student partnerships

**Responsibilities**:

- Play a key role at the information hub of the branch

work assignments for part time membership staff

Responsibilities Continued:

- Responsible for all administration, booking, billing and management of rentals within the branch
- Act as the branch liaison with all group home memberships and continue to drive growth of future

partnerships
- Conducts Accounts Receivable (AR) follow up calls for NSFs, expired credit cards, account errors and

corrects in the system to ensure proper financial processing and member service
- Manages program registration, rolling registration and waitlists for all health and wellness, child and

youth, and aquatics departments in collaboration with each Program Supervisor
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership

processes are followed to standard, front line role in processing memberships, cancellations,

Membership Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Will be scheduled for Manager on Duty shifts, which includes taking the lead on all first aid/emergency

situations and being the acting General Manager for the branch

Qualifications:

- Standard First Aid and CPR-C
- Post secondary education at the college level in Marketing, Office Administration, or related field is

preferable
- Computer skills - Word, Excel, Windows, basic internet skills
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem-solving skills
- Must provide a current Criminal Record and Judicial Matters check, issued within the past six months

Competencies:
Commitment to Organization Vision and Values

Demonstrates and promotes a personal understanding of and appreciation for Mission, Vision, Strategic

outcomes and Values of the YMCA

Initiative

Does the right thing at the right time without being asked.

Team Work

Participates actively and facilitates teams for organization effectiveness

Quality Focus

Ensures that YMCA programs and services are superior

Concern for Health and Safety

Acknowledges and understands how to manage and educate others of risk and harm reduction

Self Management

Works independently with mínimal supervision

Service Orientation

Deliberately identifies and creates opportunities to enhance each and every individual’s YMCA experience

We thank all applicants; however, only those considered for an interview will be contacted.

Organizational Overview:
As one of the largest charitable community service organizations in Canada, the YMCA of

Hamilton/Burlington/Brantford responds to critical social needs in the community and works to provide

solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building

opportunities, to each other and enhance

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