Service Laurier Advisor

2 weeks ago

Brantford, Canada Wilfrid Laurier University Full time

**Date**:May 8, 2023

**Location**: Brantford, CA

**Company**:Wilfrid Laurier University

**Department**: Enrolment Services

**Job Type**: Limited Term

**Full-time/Part-time**: Full Time (>=1249 hrs/year)

**Campus**: Brantford

**Reports to**:Assistant Registrar, Client Services and Communication

**Employee Group**: PAG

**Application Deadline**: May 12 2023

**Requisition ID**:5641

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

**Position Summary**

Service Laurier is responsible for a wide range of enrolment, parking, student finance and OneCard services at the Brantford campus. This office plays a primary role in supporting the academic goals and objectives of the university and its stakeholders. The Service Laurier Advisor will work co-operatively with many departments on the Brantford and Waterloo campuses to facilitate the smooth operation of all units and provide appropriate customer service.

**Accountabilities**

Front-Line Responsibilities
- Triages the nature and complexity of inquiries and determines actions to be taken, advising customers as appropriate
- Responsible for advisories on web and Twitter about class cancellations
- Keeps informed of changes to financial aid policies and procedures and responds to detailed/complex queries from customers
- Responsible for distributing and collecting all registration information, letters, forms and requests; following through to accurate completion before sending to appropriate internal department
- Resets student logins (LORIS) and responds to general LORIS technical inquiries, including follow-up instructions
- Produces OneCards for students, staff and faculty including taking pictures, printing and encoding cards
- Responsible for parking services front line duties, distributing and collecting payments for all types of permits and day passes
- Operates as a switchboard attendant for the Brantford campus: transferring calls to appropriate department and/person, provides routine information, screens and refers callers

Cash Management
- Receipts and posts payments from customers for all registration activity, parking permits, replacement OneCards, and miscellaneous fees at the customer service counter
- Processes multiple methods of payment including cash, cheque, debit and credit with Point of Sale and electronic merchant systems
- Closing and balancing sessions and preparing them for deposit to the bank. Accountable to the business office for any errors/discrepancies
- Follows all university guidelines and policies relating to cash handling and electronic merchant systems

Administration
- Referring customers to other departments as appropriate, and scheduling meetings as necessary
- Reviews all documents for completeness and accuracy, interpreting if requirements are met and advising applicants on format and deadlines
- Manage room booking requests, securing appropriate rooms for staff, faculty and students following the Room Bookings Policies and Guidelines
- Assists with distribution of exam supplies to faculty
- Adheres to all university Freedom of Information and Protection of Privacy Act (FIPPA) regulations
- Assesses effectively the needs of a busy front office and knows when consultation is appropriate; establishing work priorities while maintaining focus on quality service
- Responsible for familiarity with an extraordinarily large body of knowledge in terms of offering accurate information to customers, keeping current a diversified knowledge base, interpreting complex policies and procedures, and being able to troubleshoot complex situations

General Duties as Assigned
- Maintains and organizes inventory and status of all forms, documents and confidential student records
- Attends team meetings identifying procedural problems, offering suggestions for improvement of services

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