Support Services Administrator

3 weeks ago

Brantford, Canada Wilfrid Laurier University Full time

**Date**:May 29, 2023

**Location**: Brantford, CA

**Company**:Wilfrid Laurier University

**Department**: Student and Ancillary Services

**Job Type**: Continuing

**Full-time/Part-time**: Part Time (>=1249 hrs/year)

**Campus**: Brantford

**Reports to**:Manager, Distribution, Mail and Brantford Retail Services

**Employee Group**: PAG

**Application Deadline**:June 9, 2023

**Requisition ID**:5622

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier’s thriving community has a place for everyone.

Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier’s Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

**_Position Summary_**

The Support Services Administrator (SSA) has a multi-faceted role that provides support to key areas on the Brantford campus. The SSA provides vital departmental and administrative support to the Manager, Distribution, Mail and Brantford Retail Services to ensure smooth operations. The SSA role requires independent decision making within a delegated area of authority, working collaboratively within a multi
- campus environment to promote departmental and organizational success.

The SSA is responsible for providing dedicated administrative, financial, customer service, and clerical support, for the Retail, Printing and Distribution departments. The SSA provides front-line support to staff, faculty, students, and external stakeholders including exceptional customer service. The SSA handles highly sensitive and confidential material. The SSA works with a high degree of independence and exercises judgment and discretion in the organization and performance of duties. The SSA position also requires the ability to work collaboratively as part of a team. The nature of the job is complex and demanding, requiring accuracy, maturity, diplomacy, stamina and knowledge of the University and its members. This position requires a combination of strong organizational, computer, and time management skills. This position requires a high degree of attention to detail, and the ability to handle numerous tasks simultaneously in a fast-paced environment. Proven administrative, computer, and interpersonal skills are necessary for success in this role.

**_Accountabilities_**

Administration
- Provides dedicated administrative, customer service, and clerical support as requested for the Retail, Printing and Distribution departments
- Reviews and reconciles all courier and transportation billings for payment, in a timely manner, and presents same with all support documentation to the Manager for approval to pay, and ensures reports are approved and submitted in a timely fashion to ensure monthly charge backs are recorded in appropriate departmental accounts for budgeting purposes
- Conducts continual updates of the Brantford mail room lists, student residence lists, SendSuite administrative database, and the Intelligent Locker System database utilizing different platforms and Microsoft Office software; this is including creating, maintaining, and updating all staff and faculty mailboxes on the Brantford campus, revisions to mail routes, maintenance of residence and non-residence student lists; and sorting, assessing, and taking appropriate action for abandoned mail and parcels
- person
- Completes updates to departmental policies, procedures, documents as needed.
- Processes invoice payments via ShopLaurier eProcurement system for numerous vendors and creates monthly chargeback reports for AP
- Receives incoming freight and electronically receives goods and creates receipts in ShopLaurier. Completes the receiving process, verifying quantities and processing receipts in ShopLaurier for timely payment of vendor invoices
- Processes returns/over-shipments in ShopLaurier at request of Departments (ex. damaged items, incorrect shipment) in conjunction with Procurement and processes replacements and updates ShopLaurier receipt as needed
- Conducts updates and posting information to the department webpages requiri

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