Financial Aid Administrator

1 week ago

Brantford, Ontario, Canada Wilfrid Laurier University Full time

Date:
May 23, 2023

Location:
Brantford, CA

Company:
Wilfrid Laurier University

Department:
Enrolment Services

Job Type:
Continuing

Full-time/Part-time: Full Time (>=1249 hrs/year)

Campus:
Brantford

Reports to:
Associate Registrar, Student Finance & Client Services

Employee Group:

PAG

Application Deadline:
May 31, 2023

Requisition ID:5682

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose.

Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact.

With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.


Laurier has more than 19,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton.

The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics.

Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples.

We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities.

Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary
Reporting to the Associate Registrar, Student Finance & Client Services and under the supervision of the Student Awards Officer, the Financial Aid Administrator is a member of the Enrolment Services team and is responsible for duties associated with the delivery of government financial aid programs (i.e. Ontario Student Assistance Program (OSAP).

Accountabilities

  • Application Processing and

Data Entry:
_

  • Reviews student appeal information for eligibility and accuracy
  • Adjudicates and enters midlevel appeal cases with MTCU to adjust funding to appropriate levels
  • In compliance with governmental policies, confirms the electronic release of financial aid to students through the validation of identification, course load and financial information
  • Monitors student academic progress as per the OSAP Academic Guidelines
  • Correlates and maintains accurate files on behalf of MTCU including archiving of all required documentation to be sent to MTCU on an annual basis
  • Ensures that fees owing to the university are calculated and deducted from available funding to be returned to the school by the lending institution (National Student Loans Service Centre)
  • Updates information with the MTCU as requested by the students; includes changes of income, course load, parental information
  • Assists with general inquiries regarding Laurier's scholarship and bursary programs
  • Scans supporting documentation to be uploaded to the Banner Extender System
  • Personally accountable for maintaining knowledge of all current government programs, policies and revisions
  • Tier 2 Support:_
  • Actively provides guidance to find additional avenues of funding based on students individual financial and family circumstances
  • Provides information, advice and clarification to student questions regarding OSAP policies and procedures
  • As part of a team environment:_
  • Demonstrates flexibility and adaptability, is open to new ideas and supports and/or exhibits a willingness to challenge the status quo and strive for continuous improvement
  • Ensures related business processes are well documented and revised as required, including proper storage of electronic files on Laurier's network drives and as per departmental standards
  • Supports and participates in the exchange of diverse perspectives and ideas
  • Follows through and delivers on commitments in a timely fashion; interacts with others as individuals and supports an environment of 'personal service'
  • Proactively builds relationships with all campus partners and colleagues; acts as an ambassador on behalf of the department and Enrolment Services at all times
  • Accepts responsibility for outcomes and maintains standards of professionalism
  • Adheres to business standards as established by the unit, and compiles related metrics to assist with datadriven decisionmaking
  • Keeps informed on all areas of Registrarial Services and actively seeks out crosstraining opportunities in order to provide support and back up during holidays and absences
  • Supports financial literacy initiatives in coordination with the Financial Literacy Specialist
  • Other duties as assigned

Qualifications

  • Minimum 1 year post secondary education plus minimum 4 years directlyrelated work experience
  • First hand knowledge of MTCU programs and policies is preferred
  • Ability to work independentl

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