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Membership Associate

4 months ago

Brantford, Canada YMCA of Hamilton Burlington Brantford Full time

**Membership Associate**
Laurier Brantford YMCA
100 Water Street
Brantford, ON
N3T 0P1

**Hourly Wage**: $15.50
**Position Status**:Part-Time
**Placement**: Immediate

**Nature & Scope**:
This position provides assistance and communication to members and potential members in the areas of
registration and information. All positions will require an availability to work a flexible schedule; required
shifts include early mornings, evenings, weekends and holidays. The successful incumbent will have
responsibilities in facilitating personal financial assistance interviews and coordinating administrative
functions related to the Membership Sales & Service area and the provision of excellent customer service to
members, participants, staff and volunteers.

**Responsibilities**:

- Play a key role at the information hub of the branch
- Data entry utilizing Avocado Software
- Conducts personal financial assistance interviews exercising sound judgment and confidentiality
- Administrative responsibilities and support to the Membership Manager in ensuring the membership

processes are followed to standard; front line role in processing memberships, cancellations, Membership
Agreement forms, and branch communication
- Provide excellence in customer service at member point of access
- Member access responsibilities including use of Avocado Software and member account interpretation

**Qualifications**:

- Post secondary education at the college level in Marketing, Office Administration, or related field is

preferable
- Computer skills - Word, Excel, Windows, basic internet skills (Avocado experience is preferred)
- 1 - 3 years experience in a customer service and sales environment
- Good grasp of math and excellent problem solving skills
- Must provide a current Criminal Record and Judicial Matters Check as per the Association’s policy

**Competencies**:
**Commitment to Organization Vision and Values**
Demonstrates and promotes a personal understanding of and appreciation for the mission, vision, strategic
outcomes and values of the YMCA.**_ _**

**Quality Focus**
Ensures that success criteria for self, staff and programs are set, reviewed and surpassed regularly to provide
excellent service delivery

**Initiative**_ _**
Does the right thing at the right time without being asked.

**Teamwork**_ _**
Actively builds teams and encourages open relationships for maximum organizational effectiveness.

**Accessibility:
**The Hamilton/Burlington/Brantford is committed to creating an inclusive environment that
accommodates all individuals, including those with disabilities. We support the goals of the _Accessibility for _
- Ontarians with Disabilities Acts (AODA) _and have established policies, procedures and practices which
adhere to the accessibility standards set out in the AODA. Should you require any accommodation
throughout the recruitment process please do not hesitate contacting our Human Resources Department.

The Hamilton/Burlington/Brantford is an equal opportunity employer.

**APPLY NOW**

If you are interested in this position, please **CLICK HERE **to complete the YMCA Employment Application From and

follow the instruction for submitting your cover letter and resume, along with documentation to verify requirement of

the position.

**We thank all applicants; however, only those considered for an interview will be contacted.
**Organizational Overview**:
As one of the largest charitable community service organizations in Canada, the
Hamilton/Burlington/Brantford responds to critical social needs in the community and works to
provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people
to life-building opportunities, to each other and enhances their quality of life. We foster social
responsibility and healthy living. The YMCA works collectively with community partners that share the
YMCA’s determination in strengthening the foundations of community for all people.

This position requires a commitment to the YMCA mission and core values of: Belonging, Caring,
Honesty, Respect and Responsibility, as well as, a commitment to building developmental assets in
incumbent provides the Hamilton/Burlington/Brantford with a current and satisfactory Police
Records Check. Positions responsible for the direct supervision of children and/or vulnerable persons
will be required, in addition to a Police Records Check, to provide a Vulnerable Sector Screening Report
at the time of hire.

**Internal YMCA Applicants**:
The Hamilton/Burlington/Brantford encourages employees within the Association, as well as

Please note that in so doing, the Hamilton/Burlington/Brantford reserves the right to contact
the applicable YMCA or YMCA-YWCA for purposes of seeking an employment reference throughout the
recruitment process.

and agree to allow the Hamilton/Burlington/Brantford to contact your current Association.