Junior Technical Account Manager

5 months ago

Lasalle, Canada Logix Its Inc. Full time

**Junior Technical Account Manager - Parking Logix**

Logix ITS is an umbrella group of companies that creates innovative technology and solutions to help solve everyday safety and parking challenges. We’re passionate about preventing speeding, saving lives, and simplifying the parking experience. Since 1995, we have become a leading manufacturer of traffic calming, parking guidance technology, and traffic safety data software. We have offices in the US, Canada, Mexico, and India.

At Logix ITS, we help improve the well-being of millions of people driving on roads and parking in lots around the world. Our passion for improving wellbeing naturally extends to the lives of every one of our employees as we help them invest in themselves, their knowledge, and their abilities.

The **Junior Technical Account Manager** plays a major role in the post-sales process by assisting customers with the technical aspects of the **Parking Logix** products. This role is to support, inform and train customers in the products proper use to enhance the customer experience and improve satisfaction. The TAM is the technical liaison with the sales team to refine processes, improve promotional efforts, and ensure customer loyalty & retention.

**You will be responsible for the following**:

- Primary contact for customers & technical support post-installation to provide excellent customer service serving as a technical resource to assigned customers.
- Provide post-installation monitoring and observation to make any technical adjustments and address any additional issues.
- Establish and maintain a technical relationship with assigned customer accounts.
- Utilize a deep understanding of each customer’s environment to identify customer needs and implement solutions that will accelerate their success.
- Ensure timely and accurate ticket creation for all support issues, including keeping customer information regularly updated.
- Confirm accuracy of customer information, including detailed product information.
- Lead, navigate and escalate efforts on general customer requests or projects.
- Manage, document, and maintain the sensor inventory.
- Verify and provide final inspection for staged orders with a sense of urgency.
- Process RMAs and work with RMA repair team to ensure repair is complete and customer is satisfied.
- Work with Engineering to provide quality assurance for the Parking Logix product line, escalating product issues to the STAM as needed.
- Document processes, procedures, and issues to provide continuity and consistency.
- Identify trends and prevent issues from occurring by being proactive.
- Create clear written communications regarding customer issues, escalating as needed.
- Identify and implement changes that improve effectiveness and efficiency of technical support.
- Additional responsibilities as required.

**Qualifications**:

- 2+ years in Technical Support or a similar role.
- Impeccable attention to detail, follow up, and maintaining high quality standards.
- Experience working with all levels of customers, staff, and resources.
- Resourceful, able to balance multiple priorities with a sense of urgency.
- Exceptional written and verbal communication skills.
- An analytical, solution-oriented, team player attitude.
- Exceptional customer service skills and the ability to build effective working relations with customers and colleagues.
- Advanced proficiency in MS PowerPoint, Excel, Word, and Google Docs.
- Experience with a CRM system.
- Bachelor's Degree or equivalent experience.

Logix ITS is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, or disability.

**Gestionnaire de Compte Technique Junior - Parking Logix**

Logix ITS est un groupe de sociétés parapluie qui crée des technologies innovantes et des solutions pour aider à résoudre les défis quotidiens liés à la sécurité et au stationnement. Nous sommes passionnés par la prévention de la vitesse excessive, la sauvegarde des vies et la simplification de l'expérience de stationnement. Depuis 1995, nous sommes devenus un fabricant leader de dispositifs de ralentissement du trafic, de technologies de guidage de stationnement et de logiciels de données sur la sécurité routière. Nous avons des bureaux aux États-Unis, au Canada, au Mexique et en Inde.

Chez Logix ITS, nous contribuons à améliorer le bien-être de millions de personnes qui conduisent sur les routes et qui se garent dans des parkings à travers le monde. Notre passion pour l'amélioration du bien-être s'étend naturellement à la vie de chacun de nos employés, en les aidant à investir en eux-mêmes, dans leurs connaissances et leurs compétences.

Le **Gestionnaire de Compte Technique Junior** joue un rôle majeur dans le processus après-vente en aidant les clients avec les aspects techniques des produits **Parking Logix**. Ce rôle consiste à soutenir, informer et former les clients dans l'util

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